Mike was really great to work with! He was very upfront and honest about what could and couldn't be…read moredone for our poor lawn mower. The pick up and delivery service is super helpful for those of us with small cars. The cost was more than reasonable for the service Mike provides. Highly recommend.

I recommend Big Countrys Garage to anyone!! The owner Michael is super nice, very honest and knows…read morewhat he's doing!! Can't beat his prices and professionalism!! Highly recommend!! I will most definitely be back with any further car issues in the future. Thanks for all of your help!!

I had a good experience bringing in my car for inspection and oil change. They charged fairly and…read moreprovided quick and thorough service. Shout out to Ismail for answering my questions patiently.

don't come here they will not value your time and theyll talk to you any kind of way and the owner…read moreis very rude if you want real professionalism go to s&m auto they produce real results

If you are ever in need of a mechanic I highly recommend Smiths auto. The kid took her car in…read morebecause she said the steering wheel was starting to shake. They changed out the front rotors but when she went to leave she noticed the brakes were really hard to engage. She immediately took it back, it was close to the end of the day. They offered her a ride home and then the owner Mr. Smith called later to say they had fixed it. He even drove it home to make sure it was 100% safe and then offered to pick her up tomorrow!!! I can not say enough about small business owners!

My family has been taking their cars to Mr. Smith for as long as I can remember (I'm 21). He is…read morereliable, trustworthy, and a good man in general. Most women worry walking into a mechanic they may be haggled for unnecessary procedures/ parts being put on their car, but never have I felt this way with Mr. Smith. He always calls to ensure the price before he fixes the car as well. Wholeheartedly recommend!

Jim Hooker at Whitten Brothers Mazda kindly and efficiently shepherded us through the process of…read moregetting the exact car we wanted. I asked a lot of questions and he promptly answered each one, whether in person, on the phone, or via email, with calmness and patience. He is a true professional who adds a welcomed personal touch. The dealership also made sure my choice of a used car felt like getting a brand new one. My car is beautiful and drives so smoothly - I definitely recommend the dealership.

Whitten Mazda has been "my" dealership for years. I purchased my new CX-5 on Monday; Jeremy and…read moreAlex made the experience very easy and comfortable and Matthew made the contract procedure a breeze. I left the dealership with my new vehicle knowing I made the right decision to continue trusting Whitten Brothers Mazda. Emma W.

This company provided quick and complete service to my Subaru and provided me with a loaner for the…read moreday, which I greatly appreciated. Mindy (Service Manager) was kind and understanding and offered several options for addressing any issues that may be of concern in the future. I would not hesitate to refer friends and associates to this awesome dealership.

My partner brought in her 2019 Forester for routine maintenance. One of the services they performed…read morewas a tire rotation. About a month later she ran over a nail and I went to install a plug for her. Turns out they cross threaded a lug so bad that it snapped the mount. Between this and the ridiculous amount of unnecessary upselling they try to do I cannot believe the terrible service here. I wish I could leave zero stars on this.

THE OWNER IS RUDE AS HELL!!!!!!!!!!!…read more First of all she greeted the phone VERY rudely. I tried to explain my situation and she kept cutting me off.... and then hung up on me because I wasn't answering her quick enough or to her liking... I WILL NEVER use this towing company. I've been in Richmond for over 3 years & I promise I will HIGHLY DISRECOMMED this towing company for as long as I stay here... alll thanks to the owner. Mind you she never gave me her name. Just hung up on me twice. WHAT A JOKE TO RICHMOND. Thank you for saving me money! if you're in need of towing use J&R towing or FINAL NOTICE TOWING. save yourself from some rude customer service. this business is 0/10.

It's stressful when your car breaks down on the side of the road, and the last thing you need is a…read morestressful towing experience! Luckily, my evening went more smoothly thanks to Dennis' Towing. My car broke down a the highway ramp near Staples Mill and I called at least 7 different towing companies in the area with no tow truck availability. When I called, I was told that there would be a truck available in approximately 45 minutes, and that they would call me back then. I was contact by Keith who was very professional and respectful. He called me to tell me when he was on the way, that he had a (more urgent) call from the police to respond to an accident and he let me know that it would be a little while longer before he could tow my car. No worries, I really appreciated that I was kept in the loop. Eventually, that evening, he towed my car to the mechanic and dropped the key off in their drop box. I've never used a towing service before, but Keith was very communicative which is important for times like these. Their prices were very fair - $65 base fee with an additional $4 per mile towed. The job got done and I'm satisfied with my experience; I'll be contacting them if I ever need towing again.

It took them 5 days to replace my break pads. I called them so many times trying to get an update…read moreon what was going on with my car. It's nearly impossible to get a person on the phone because of their AI bot answering system. Break pads can be changed in a matter of hours so why they had my car so long is a mystery to me, but I will never be taking my car here again.

Went in because my wipers would not turn off. They were quick to take it in and in a short while…read morethey told me it was fixed. Sure enough the wipers were off. I asked what they found and was told the mechanic just turned them off. We left on a trip to New Orleans and about 3 hours out it started raining. When I tried to turn the wipers on they would not come on. We had to finish the trip using the washer to make the wipers wipe once or twice After returning home I tried to set up an appointment to get them fixed right, I am still waiting for them to contact me for the appointment.

I got my windows tinted here. It took about half a day, was a little on the expensive side but was…read moreworth it. The windows look good. I don't have good pictures of the window before tinting unfortunately but I'm glad I got it done. Looks a lot better and I'm not not in a fishbowl.

This is the sister store to the other location owned by the same owner. I visited for a fault code…read more I was told to replace the entire steering column which would cost 600 but more from them presumably. Then, the old guy told me it would cost 160 to adjust my steering sensor knowing its a 5 minute job. Hard pass!