Came here on a Friday night with a group of friends. It was relatively busy, but definitely not…read moreslammed. First thing we noticed was how incredibly hot it was inside. It genuinely felt like there were some kind of air-conditioning issues happening, which already made sitting through dinner uncomfortable.
Unfortunately, the service didn't make the experience any better. Our server, Diego, seemed annoyed from the very beginning. Maybe he was overworked or having a rough night, but he came across as unfriendly and irritated by fairly normal questions.
We ordered a good variety for the table, including the deviled eggs, ranch onion rings, meatloaf, penne with steak, and chimichurri shrimp with mashed potatoes. When I asked whether the quinoa that came with a possible dish I was looking at, could be substituted for something else, Diego responded that it was "good for me" and that I should get it. That wasn't what I asked, and the response felt unnecessarily snarky.
Then there was the margarita. Why are we putting regular table salt on the rim of a margarita? It may sound like a small detail, but at this price point and level of restaurant, the details matter. It just felt sloppy.
The biggest issue, however, was my chimichurri shrimp. After cutting into one, I realized it was raw. Not slightly underdone. Raw. Eventually Diego came back around and I let him know. He took the plate away, but it took roughly another 30 minutes for the replacement shrimp to arrive.
By that point, every single person I was dining with had finished their meal. I essentially sat there while my friends ate and then received my food after dinner was already over. What shocked me even more was that the meal wasn't comped. There was no meaningful attempt to make the situation right despite serving raw seafood and then taking another half hour to replace it.
Mistakes happen in restaurants. Kitchens get backed up, servers have bad nights, and food occasionally needs to be remade. What separates a good restaurant from a disappointing one is how those mistakes are handled. Serving raw shrimp, leaving a guest without their meal while the rest of the table finishes, and then charging full price as though nothing happened is not good hospitality.
Between the uncomfortable heat, dismissive service, questionable attention to detail, raw food, and the way the situation was ultimately handled, this completely put a damper on what was supposed to be a fun Friday night out with friends.
Unfortunately, this one missed the mark in too many ways for me to overlook.