I had a bad experience with The Brides Tailor for several reasons when having my wedding dress and reception dress altered. I would not go back to this place for future alterations, and I would not recommend this place to a friend. I'm happy to go into detail for my opinions, which is why this is a long post. BOTTOM LINE, GO ELSEWHERE.
Let me start with one positive. HEMS - Being that I'm only 5'4", I needed both my wedding dress and reception dress hemmed. The wedding dress was tricky because a delicate layer of decorative lace covered the whole dress. Jeanetta was able to shorten the dress and keep a lot of the lace detail, so that was a very good thing.
SCHEDULING - This is where things started to go downhill. My wedding isn't until Sept. 2016, but after reading Yelp reviews, I scheduled a consultation with Jeanetta for Feb. 27th. Jeanetta had a nice demeanor, so I agreed to make the appointments to start alterations. She recommended that we wait until late May to begin just in case I lost weight, so my first fitting was on May 28th. That appointment was ok. I was originally scheduled for another fitting in mid-July with a pick-up date in early August, but on June 2nd, my fiancé and I had a major work opportunity come up that would require us to move to Oregon in mid-July. My first call was to Jeanetta explaining that I needed to push up my pickup date - still giving her 1.5 months notice. I left her a VM and sent a text explaining how my scheduled needed to change and asking her repeatedly if we could talk about any questions and details. Instead of calling me back, she sent me a text saying she didn't have enough time to work on my wedding dress, so she would hem my reception dress and return my other dress unaltered. I called her to discuss details because I believed a decision like that warranted at least one conversation. After a few minutes of her talking, she explained that she wouldn't be able to finish my wedding dress hem by mid-July unless I came in for another fitting before then. Adding another fitting appointment was no problem for me, so I gladly agreed to that, and let her pick the day and time that was convenient for her. Why you would first lie to a client and tell them you don't have time, but then later tell them that of course you can finish both dresses but you need one more fitting, is beyond me. After waiting 3 months to start the process, I was frustrated at how easily she was willing to flake out on my wedding dress without even having one conversation with me. The next fitting was scheduled for 11a in late June - I was on time but Jeanetta slept in late and missed our appointment. She rescheduled me for two days later reassuring me that she had plenty of time to finish both dresses. Overall, it was not a pleasant process with Jeanetta.
TAKING IN SIDES - During the first fitting, in addition to hems, we also discussed possibly taking the sides seams in. After my change of schedule, we had an entire conversation during our second fitting of how she was NOT taking in the sides, only shortening the hems, and how I already had a seamstress in Oregon scheduled to address any additional alterations. I know Jeanetta understood this because she did not pin the sides of the dress while I was wearing it and she also wrote "HOLD" over the side alteration description on the estimation sheet. I saw that with my own eyes. Imagine my surprise when I show up to pickup the dress and she tells me she went ahead and took in the sides anyway. She said she thought that's what we discussed, but that wasn't true. I'm sure it's very easy to mix up conversations, but when you write HOLD in your notes, why would you make an alteration without at least double checking with the bride first? Very, very messy organization on her part. By the way, because she didn't pin me for the sides while I was wearing the dress, the sides don't fit the way I want, so I still have to go to the seamstress in Oregon anyways.
PRICE CHANGES AT THE END - I took a picture of the original estimation sheet. Jeanetta stayed true to the hem price quotes, but she also wrote down that taking in or letting out the side seams would be $30. As I'm trying to pickup my dress, she tells me that $30 was just for her shortening the lace on my shoulders (again, didn't ask her to do this), but that adjusting the side seams was $70. As a favor, she would only charge me $40 for the side seams. Not only was she not supposed to touch the side seams in the first place, she changed her prices on me last minute. In the photo attached is my original estimation sheet showing the $30 quote for side seams - how do you then tell a client it's $70 but that you'll do it for $40? Again, this is an example of poor organization and poor communication. When you run a business, your skill is very important, but so is your communication and organization. The sewing is ok, but I do not believe Jeanetta is a trustworthy professional. read more