I had so many issues with Jeanetta it was unbelievable. For the sake of those reading this, I will list out dates & a semi-brief description of the issues I experienced. For added clarity, I was taking time off work for each of these appointments and driving all the way from Orange County to Burbank, at least a two hour drive round trip.
Fri May 20,2022 - Jeanetta cancels my 1st appointment the night before at 9:28pm due to possibly being exposed to Covid. I send her my well wishes & ask her to follow up when she's back in her office.
Sat June 4,2022 - I txt her to see how she's feeling since it had been 2 weeks since I heard back from her to reschedule. She responds with "week of June 8th" and does not respond to any additional txts I sent.
Wed June 8,2022 - I call Jeanetta to ask when I can reschedule my 1st appointment and she proceeds to ask me why I didn't show up to my original appointment on 5/21/22. I was bewildered to say the least & she asks me to txt her my info and when I'm available. Eventually, via txt, she reschedules me for my 1st appointment on Sun June 12th.
Sun June 12,2022 - 1st appointment seems great & she tells me what we will need to alter on the dress. We schedule my 2nd appointment for July 12,2022.
Monday July 11,2022 - Jeanetta txts me at 7:46pm to reschedule my fitting for the next day - which was upsetting since I had to take time off work to make this appointment with her. We reschedule for Sun 7/31/22.
Sun July 31,2022 - we finally have my second fitting and the waist is taken in some & the length has been shortened some. She tells me we should add cups to the dress and I ask her to add simple straps from the leftover material from my train. We schedule my 3rd appointment for Sat Aug 6th.
Sat Aug 6,2022 - I show up and she tells me she double booked my appointment and pulls out my dress which did not have the cups added, nor the straps added. I spent 1hour driving to her office and another hour driving back home - completely wasted my time & gas. We reschedule for the next day Sun 8/07/22.
Sun Aug 7,2022 - I txt her before I leave my house to make sure she remembers my appointment and I don't make another pointless drive out to Burbank from the OC. I end up having to wait 30minutes into my scheduled appointment time for her to finish with another client before me & while we are trying my dress on, another set of ladies come in for their appointment and she asks them to wait too - poor time management. She added the cups/straps & the hem looks finished along with the bustle. We schedule the final pick up for Tues Aug 9th.
Tues Aug 9,2022 - I txt her again 30mins before I leave to make sure she'll be there and knows I'm coming (strange that any client has to do that, but she was so unorganized I could not risk wasting anymore time/gas) she calls me a few minutes later to tell me she hadn't touched my dress and that nothing was completed. She told me to pick it up the next day. I freaked out bc I needed to leave the next day and did not have any time to pick it up. She told me "don't stress out, just have someone else pick it up" WHAT?! Excuse meee??? How do you tell a bride-to-be not to stress out that her dress is not ready & just simply to inconvenience someone else to come out of their way to pick up a dress that she did not complete on time as we agreed?! May I add, she also blamed other brides for needing last minute alterations as to why she could not finish mine - but I don't understand why she thought it was okay to push my dress to the next day when I had previously already told her I was leaving that next day! I cant even explain how frustrating this situation was, especially after all the issues I had already encountered with her.
Eventually I just tell her that I need to pick up MY dress that same day, whether it's ready or not. She somehow finds time to "finish" it that evening when I went at 8pm.
Overall, the stress, lack of time-management & professionalism and pure disregard of a customers time was truly upsetting. Everything was an excuse and there was no real accountability on her behalf for all the issues I dealt with. Please keep in mind I was more than kind & gracious with Jeanetta until the last day when she told me I'd have to pick up my dress the next morning. I also was not asking for anything outrageous or adding any alterations last minute. It was honestly just a basic "fit this to my body as best you can" approach, which makes me think I was too nice. Ultimately, it is Jeannette's responsibility to make sure her clients have a great experience and that she manages her time & communication well. I understand if there's a one-time issue, but over the course of 4 appointments, to have THIS many issues in unacceptable! If you've read through this entire thread & still decide to proceed with Jeanetta, I hope you don't have to come back & leave a review like I did & wish you would've gone with another tailor read more