Only 4 reviews counting mine and this is the only current one. RENTER BEWARE!!
We booked with Vail Mgt., the new owners of this facility for our son's delayed honeymoon escape. Because of the numerous fires in the vicinity (not their fault), it was necessary to keep all doors and windows closed and they learned then there was NO AIR-CONDITIONING in unit 304. Either the owners were too cheap to have it installed or it was broken, but the rooms were sweltering. The front desk (Hunter) claimed he couldn't do anything about it and when my son and his pregnant wife said they had to leave early do to the heat of the rooms and opening the windows filled the unit with smoke, they claimed there would be NO REFUND FOR THE NIGHTS NOT USED!!
This new management company - VAIL MGT should be ashamed of their customer service and lack of information provided concerning units they rent.
We'll be addressing this with the BBB shortly unless VAIL MANAGEMENT follows up with me in the very near future. If VAIL MANAGEMENT makes good on these charges, I will be happy to post a retraction.
THE BALL IS IN YOUR COURT VAIL MANAGEMENT. read more