The first time I came here this week, I was looking for hair color. I was so happy to see their…read morechoices for very bright colors! All the good brands! A friend of mine is in cosmetology school and uses one of the brands here. I am forgetting what it is now. But it was nice to see those. And I found my Arctic Fox, Poseidon, and I am very happy! The gal who rang me up was very nice. The second time I came here this week, we were looking for products for my son & his unruly curly hair. He is finally open to doing something with his hair! So the manager walked us around and explained things for his thinning hair. Shampoo and conditioner. And how to use it so it will help his hair stop thinning and grow back thicker. And then she found us a product to put on his hair after shampooing. To help it be more curly. And we got him a hair dryer too with a diffuser. I am hopeful he will watch YouTube videos to see how to work this, and the nice products will help him! Also, we got him a brush. When we got back home, I took out half of the bristles from the brush at the manager's suggestion. And then I put the product on his hair and scrunched it up. His hair looks so much better already. This is a nice store. The staff is nice too. Thank you!

I'm a beautician and I have been in the business for 28 years. I arrived at the store at 9:48AM. I…read moreknew I was a bit early so it was not a problem for the employee on duty to be counting her drawer, etc. I sat patiently on the sidewalk in front of the door. The employee proceeded to walk by the door several times with her phone in her hand and waited until 10:02AM to finally let me in. When she let me in it was by opening the lock on the door and walking away. She didn't even speak to me as I walked into the store. I was going to but 2 cases of perms and a color kit but instead got exactly what I needed and proceeded to check out. The staff member didn't even speak to me as I checked out. I will never ever spend my hard earned money at this location again. This incident happened on 8/11/25. Maybe check your video? If I could leave 0 stars I would.

Beauty World has been great for me through the years but I will have to check my product going…read moreforward. Opened a package of braiding hair and pieces had been completely cut out and the hair placed back in the bag. I will be returning to the store soon because I'm interested in seeing how this will be handled since I was in the middle of getting my hair done when we made this discovery. The first bundle was fine and then this. This has never happened before so I suspect someone returned it this way after taking what they needed out. UPDATE. Returned to the store to show them the picture of the package. I appreciate their replacing my purchase. THAT is great service in my eyes as I've been shopping here for my braiding hair for over a decade. Manager agreed they will check returns more thoroughly going forward. I give BW five stars for customer service.

Beauty World is so much fun. If you like to beauty products. I go to this location often and I…read morealways have a pretty great experience. It is often busy and hectic, but when you need help or if you have any questions... the staff will assist the best way that they can. They do not up sale or over sale. I like that because there is no pressure to buy this product over the next. So I always appreciate the time I have at this location, as it is always a pleasure to visit. They have a cool reward program too, which makes me choose this location over the others in the area.

Recently visited it this location and was immediately greeted with smiles and offered help with my…read morerequest. The associate even gave me a lesson, even though the store was closing in 45 minutes she took time to help me with all of my questions gave me recommendations and even did color matches to ensure that I had everything I needed. Truly outstanding customer service!!!

Awesome!! I love going into Sephora but sometimes it's overwhelming. Nothing like shopping online.read more

Ridiculous customer service, amazingly unprofessional staff. No one knows what they are selling,…read moredon't know their products. I asked many times to sell eye mask which is hypoallergenic,after I opened it I found it's not marked like safe for allergic eyes. And because it dotted on the shelf 30 days and 6 hours they didn't take it back. I didn't ask for manager because I was in hurry,but I'll be back there and after that I don't think I will ever shop again here.

Omg big No I've visited this Sephora location several times,…read moreand unfortunately my experiences with customer service have been disappointing. When I asked staff members for help, they often approached with an unfriendly or impatient attitude, as if assisting customers was an inconvenience. In some cases, the help provided was very minimal and not truly helpful. Considering Sephora's reputation as a premium beauty retailer, I expected a more welcoming, professional, and attentive level of service. The overall shopping experience is shaped not only by the products, but also by how customers are treated. I hope management takes this feedback seriously and invests more in customer service training.

No one offers any help, been walking stand no asks if you need help. It's not what it used to be.read more

Have been here over the years. The few employees left are nice people. Honestly I don't know how…read morelong this location, or others are going to be in business. There's a lot of junk, and very little substance. It hurts to be so negative, but going in here is like visiting a forgettable portion of 1987. All of the clothing is cheaply priced, and the lack of quality shows it. Watched Sears as it went out. Even JC Pennys website is awful, which compounds the bleeding even more. No tourniquet will save this. Their sections on everything from colognes, clothes, to shoes was laughable. There's no malice, but I just can't recommend this store, or any of their other locations. Sad to watch an old American department store disintegrate in real time.

If only this place wasn't located in the Dulles Town Center Mall. UGH!…read more While I have only been in this store once, I have sent multiple people in here for the purchase of body oils, incense, sage, shea butter, and other imported items from Africa. They have this one brand of Shea butter that is infused with coconut and mango. It smells so lovely, I sometimes find myself about to lick my skin. The prices are reasonable as compared to other stores that sell it but since I lived in Africa for a stint, I realize how much they are really getting over on us. But I understand the hustle. The male that works there was very helpful and let me sample various oils and educated on the many uses of the products I was eyeing. According to him, there are multiple uses for each item. And even though he could have been selling me a dream, that is music to my ears. If you are in the area, please support them. I would hate for this store to go under as most people aren't even aware they are located in the mall.

I like getting incense here. I love the home decor and I think the clothes and jewelry look great…read morewith the bright colors and designs. Unfortunately the cashier could not get her scanner to take my credit card. So...we left what was to be our purchase there and moved on.

$35 Wash with cheap products... no heat resistant creams used to dry hair so my hair is now dry and…read moreitchy. Even though she claimed to have 20 plus years experience doing hair. I even called to ask if she had experience cutting hair. My ends are worse than when I went in... so disappointed

Have been a client of Angelique for several years. She is awesome with her craft of braids,…read morecrochet, hair care recommendations. I won't let anyone else do my hair. Ms Regina

Wonderful experience, very friendly, professionally setup,my color was almost perfect. I got an…read moreall over coloring and i have a white section with no color. I did not like explanations for this.

Not good. Left the highlighting solution on to long. My hair…read morehad white stripes. They toned it twice trying to tone it down. So much damage.

I booked a full weave with Virginie. I had not expected to spend my whole Mother's day getting my…read morehair done or to be nickeled and dimed to get a service. I was glad that I had washed and conditioned my hair as that is an extra charge. I showed Virginie the style that I wanted several times and which I did not receive. I took my hair out and found a bald spot from where my hair was pulled soo tight to make up for the giant gap that was left from a part and where they tried to compensate by using a crochet to pull hair from another part to cover the gap. At one time there where three people in my head trying to make this work. A two hour appointment turned into over four hours. And then I was given a "discount " because it was soo long! Braids, they can do, a weave not so much.

I contacted Lys beauty supply/saloon to convey my discontent with the the service and conveyed that…read moreI was in pain with a severe headache from the braids being too tight in parts of my head, also that the crotchet braids were not secured as they were falling out all over the place without manipulation, starting the moment I got home from the saloon, and embarrassingly in public! To the point I just took them all out myself. I was under the impression that because I suffer from thinning hair already that they would be considerate of my situation and work with me as the so called professionals they are to give me a style that would last more than a couple of days. Or let me know if what I was asking to be done would not be good for my hair type. But unfortunately No. None of my complaints were heeded. Instead of assuming responsibility and seeking a resolution, the owner engaged in arguments over the phone with me, a returning customer who had paid in full for the services. I was instructed to come back at THEIR convenience and to NOT take out the cornrows so that they could FIX IT, the owner said POUR WATER ON IT to help the pain I was in. They even expressed disappointment that I removed the improperly placed crotchet braids. More than half had already fell out on my pillow as I was laying down with that headache. When I called it was news to me as the owner said they had never used the type of braids I brought in and how the owner had already expressed to the braider that it looked loose, ( I never heard that conversation because they constantly talk to each other in their own native language when clearly they know I'm looking right at them but have no clue what they are discussing).I think the time to communicate that was when I showed them the hair I wanted to use for the style. They happily took my full payment no comments to me that she thought my braids were too loose but that it actually was not enough hair and if I got more I could bring it in to add. I honestly could go on and on. I don't like to write complaints it was hard for me to write this one. I asked for a refund as I could not come back in their time frame and they were booked for the entire weekend. I would have been satisfied with even a partial refund but NO the owner continued with accusations. This lack of accountability and unprofessional behavior is unacceptable. The owner should seriously reassess her business practices. I personally know several salon owners who are willing to go above and beyond for their clients. I do not recommend spending your money at this establishment. I have no intention of returning to this salon in the future. I hope no one has to go through the disappointment I did. I already deal with thinning hair and other forms of discrimination. I never expected to be taken advantage of by a fellow small black owned, woman owned business.