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    The Board Hound

    4.1 (8 reviews)

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    Dogtopia - Taking a bath

    Dogtopia

    (139 reviews)

    My uber-enthusiastic Maltese mix Rosie has been a delighted Dogtopian for several months. I…read moreresearched my local doggie daycare options & was most impressed that Dogtopia pre-screens canine candidates for temperament & socialization by watching them interact with a series of pooches with different personalities. In daycare, they're grouped by size & temperament. Rosie joined the other largely Generic Small White Dogs in the "Toy Box" playroom. Full day Care is broken up with doggie nap time around mid-day. Coolest: being able to spy on the play & sniff action via the live cams & access on the Dogtopia app. Kinda hard to explain to anyone nearby if you start laughing at the dog play, but that's Dogtopia!

    Unfortunately, I can't recommend Dogtopia to any dog owner…read more My dog came home smelling like urine on multiple occasions, contracted kennel cough more than once, and repeatedly came home with deep gashes on her side. Our vet bills became astronomical. Every time I asked what happened, I got the same response: "We don't know." Then came the excuses--she "probably ran into a wall." Once is an accident. Multiple times is a pattern. (Picture of her cut attached) When my dog was injured, there were never any real answers. Conveniently, the cameras always seemed to be unavailable whenever an incident occurred. Instead of transparency or accountability, I was met with excuses. The most heartbreaking part was watching my dog's personality change. She went from eagerly walking into daycare to planting herself on the floor and refusing to go into the back with staff. She had to be physically coaxed forward because she clearly didn't want to go. As her owner, it was obvious she was stressed. The customer service was just as concerning as the care. Marla was consistently defensive, dismissive, and unwilling to take accountability. I personally witnessed her raising her voice at customers, and I experienced that same treatment myself. It wasn't an isolated bad interaction--it was a pattern. She went as far as telling me that our dog "is a rescue, so it's not surprising she's a bad dog" Absolutely horrible and concerning for someone who's job is working with dogs from all backgrounds. There were also numerous times when our calls went unanswered, yet someone would immediately pick up if we called from a different phone number. Whether intentional or not, it left us feeling like our concerns were being avoided. What I cannot understand is why Jeff allows this level of customer service to represent his business. The way concerns were handled reflected a culture of excuses instead of accountability. The difference after leaving Dogtopia was night and day. We found a facility and trainer that prioritized structure, safety, and individualized care. Today, my dog is confident, relaxed, and genuinely excited to go to daycare. Looking back, I regret not leaving Dogtopia sooner. This was, without question, the worst experience I've ever had with a pet care business. If your dog can't tell you when something is wrong, you have to trust the people caring for them. Unfortunately, Dogtopia gave me every reason not to.

    Run My Dog

    Run My Dog

    (25 reviews)

    I have used this service a couple of times now. Both times Robbyn and the dog walkers (Marsha and…read moreAshley) have been amazing! Prices are very reasonable so I have gotten both 45 minute walks and 30 minute walks. My dog is a 6lb pom-chi mix. He has lots of anxiety and gets depressed whenever we have to leave him for extended periods. The first time we used this service, we left him with my brother and went on a trip out of state. Normally, he doesn't eat or poop when we leave him like this for a few days. However, he absolutely loved his walks with Ashley and my brother told us he ate and had a regular bathroom schedule! We got daily reports from Ashley and pictures with detailed information on if she gave him treats and his activities/pace during the walk. It was heartwarming to see our little guy being cared for while we were away. Because this was so great, we used the service again when I had to travel out of town. My husband was home but had to work really long hours so we had Marsha take Rockie for his afternoon/evening walks. Again, we got detailed reports and our little guy was very happy (evidenced by his regular eating and bathroom schedule). We also have a doorbell camera that automatically took a couple of 20 second videos and seeing how kind and caring Marsha was with our baby really put the icing on the cake! We have never trusted anyone besides family with our little guy before we found Run My Dog!! They are the best, they genuinely care about our pets! We feel so much better now about taking some time to travel, knowing our baby will be in good hands! Robbyn is super responsive so I know if something last minute for work should come up, that we'll have someone to help us out!

    We used Run My Dog services for the 2.5 years we lived in the Shirlington area. Robbyn and her team…read moreare amazing to work with! They are responsive and accommodating. I feel very safe using them to come into our house while we're at work and take great care of our dog. They send a detailed report after each walk. I would definitely recommend their services.

    The Board Hound - petboarding - Updated August 2026

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