My sister and I are avid geocachers. Today we set out to tackle a power trail (many geocaches…read moreplaced) I borrowed a bro's bike already which the staff easily serviced. Then my sister needed to rent one. They were so helpful and accommodating! Also very informed of the local biking trails such Interurban. Sean, the tech, and the woman (didn't introduce myself, don't know her name) was curious about what we did ... showed pictures and videos. ALL your bicycle needs can be met here.

I have been a customer over the years and recently had an experience that I wanted to mention. My…read moreson was on his way to an important biking event and had broken his spur gear (on a Transition PBJ dirt jumper) so it was a somewhat rare piece. We called or went to 5 other bike shops, including Transition, with no luck. We went to Jack's and they had the part AND installed it for us while we waited. They went above and beyond! We were so grateful for the care and speed they gave us. Thank you Jack's!!

Robert is wonderful at explaining what needed to happen and how to fix it. He was very patient with…read moreme and helped create a bike that I now love to ride. He was extremely reasonable with pricing and flexible with setting up a drop-off time. High Quality Work! Great shop area in his garage and it looks like he has all the tools and loves to do this work.

I took my Upgraded Rad Rover and hr effortlessly lifted it. Boom! Then he trued my wheels,…read moretightened my hubs......BikeYoda.....engineer.

I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

Hey! Two sisters, 63 & 66 rented two different e-bikes for the day. We rode them non-stop. We…read morecalled Sun-E-Land on a Monday, (during off hours) and arranged to rent two e-bikes. Matt was very accomodating to meet us and rent us the bikes. He explained the operation of them, we tested them and then took off. Getting them was a very easy process. We were free to ride and we rode them to Hovander Park putting a good 30 miles into day and we absolutely loved the ease of riding these bikes. To get there, we rode our our own bikes there, locked them up and took off. The bikes were in excellent working condition, fully charged and helmets and locks were provided. Also, additional battery charger, just in case, but we did not use. What a great way to try out e-bikes and spend the day. Bring a back pack because there wasn't a basket or storage place. Thanks for a great day.

Delivered bike, helmet & lock to my hotel. Very convenient & great quality e-bike. Plus gave me a…read morebike lane map of Bellingham. Great pricing also.

The Hub is awesome!…read more Since i've been on the lookout for a bike and my roommate used to volunteer here, I decided to come by and check it out. They're a non-profit, local business that buys and sells bikes and parts. You can also bring your bike in for $5 and use all of their tools and get help with fixing your own bike. I know absolutely nothing about bikes; the last one I owned was probably a Mongoose from Walmart when i was 9 years old. I came in here and the guy working was super helpful. He showed me a few different options in my price range and let me test ride them down the trail. I left very happy about my purchase, got a great bike and it was right in my price range. When I got home, my roommate (who's knows entirely too much about bikes!) explained each part to me and told me I got an amazing deal. So they are definitely out there to help you out and not rip you off if you're ignorant, as I was. If you go on their website (http://www.thebikehub.org/) there is a nice list of some of their bikes with the price so you can get an idea before you go.

Come check this place out! Super friendly staff, plenty of bike parts to pick from, great shop if…read moreyou're interested in learning how to fix your bike up

My wife and I needed to charge our Aventon batteries and Kenny was more than helpful. Besides…read morehooking up our batteries, he gave us great suggestions on local rides. I give Villiage Cycles and Kenny top marks!!!!

Kenny, "The owner" response to Maggie G's review is false. She went in and saw a bike for sale…read morethat she was potentially interested in purchasing and sat on it only to get talked down to and yelled at. Nothing was broken, no bike was rolled away with, Kenny just needs to take a class or read a book or two on customer service. Shortly before she came in I was in the store looking to rent a bike. I came in with the intention of renting at 2:30 on a Tuesday and returning 10:00 am on Thursday around 44 hours. So I asked if he could give me a potential discount and he basically laughed in my face and said no, we only do calendar day rentals. So $72 a day, which is ridiculous because the other local bike store rentals for $45 a day for a similar bike. For 3 days, there is a 3 day discount of $24 off equalling $192, still ridiculous for 44 hours. They did have ten or so identical bikes outside so Kenny must be a trust fund baby or something just leaving business out there. Neither of us got a welcoming experience or any type of feeling of hospitality or simply want to have us in the store. I recommend Lopez kayaks and bicycle works just down the road, completely different experience. The only reason we didn't is they weren't open for the season yet. Id rather walk the island than rent from Village Cycles.

Staci at Earl's Bike Shop took great care of me today. I needed a heavy duty hitch mount bike rack…read moreon short notice, and I was afraid that I would need to mail order it and wait. I'm so glad I checked with them first, for not only did they have one in stock at a reasonable price, but they assembled it and installed it on my vehicle for no extra charge. Then provided a quick training class on how to use it. Now that is customer service at its finest! They also have a nice selection of bikes and accessories available in the store, and are conveniently located right across the street from Haggen's on Meridian. Once the traffic circle is complete it will be even easier to visit them.

Ordered a youth mtb saddle (SDG Fly Jr. in purple) to match the accent color on my 11 yo's first…read morefull suspension mtb. We got a pink one. Sent first email asking if there had a been a mistake or if maybe colors were just off (online vs in person - that's not unreasonable). No response. Tried another email. No response. Tried using their online chat service. No response. Tried calling, no answer. Maybe if you go in person they'll treat you like a business should treat a paying customer. But stay away if ordering online. Thanks, Earl's Bike Shop for stealing my $ AND better yet, disappointing an 11 yo who loves to mountain bike!!! Go Earl's! NOT.

Cascadia Mobile Bike Service is a service agent for Rad Power Bikes. I'm very happy that Rad is…read morestill in business, and that we have an excellent local service provider for Rad bikes. My wife's four year old Rad Runner was in need of a tune up, and Tate Wilcox, the owner, was very responsive, and we were able to schedule in short order. Tate has a very well equipped modern mobile shop in his vehicle. Tate arrived on time, we went over what work would be performed, and I left him to it. He was able to sort out a very difficult front brake situation, and has both brakes working better than new. We're very satisfied with the service, and the value is excellent, top quality work performed at my house for less than a bike shop would charge, not to mention the hassle of getting a heavy e-bike to and from a shop. I'm very very impressed, and am recommending Cascadia to my bikey friends.