I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

I was riding the RSVP and when I got to Bellingham found my seat bracket had cracked. It was…read morefairly late and nearby bike shops were closing soon. I went to Alleycat where they wrestled my seat post out (it was a bit stuck) and found that they did not have the right size. The mechanic (sorry I didn't get your name!) suggested going to Earl's as they carried my model bike and they weren't too far away. I asked what I owed for the labor and he said "you're good." I rode my bike standing in the pedals up Meridian to Earl's and got it fixed. A potential lost ride was restored and I got to continue on to Vancouver the next day.

Extremely friendly and helpful! I got a tune up and they fixed a couple issues efficiently. They…read moreare in the process of moving locations but they let me come in and grab my bike even though they were closed! There is also a cute dog. :)

Staci at Earl's Bike Shop took great care of me today. I needed a heavy duty hitch mount bike rack…read moreon short notice, and I was afraid that I would need to mail order it and wait. I'm so glad I checked with them first, for not only did they have one in stock at a reasonable price, but they assembled it and installed it on my vehicle for no extra charge. Then provided a quick training class on how to use it. Now that is customer service at its finest! They also have a nice selection of bikes and accessories available in the store, and are conveniently located right across the street from Haggen's on Meridian. Once the traffic circle is complete it will be even easier to visit them.

Ordered a youth mtb saddle (SDG Fly Jr. in purple) to match the accent color on my 11 yo's first…read morefull suspension mtb. We got a pink one. Sent first email asking if there had a been a mistake or if maybe colors were just off (online vs in person - that's not unreasonable). No response. Tried another email. No response. Tried using their online chat service. No response. Tried calling, no answer. Maybe if you go in person they'll treat you like a business should treat a paying customer. But stay away if ordering online. Thanks, Earl's Bike Shop for stealing my $ AND better yet, disappointing an 11 yo who loves to mountain bike!!! Go Earl's! NOT.

My sister and I are avid geocachers. Today we set out to tackle a power trail (many geocaches…read moreplaced) I borrowed a bro's bike already which the staff easily serviced. Then my sister needed to rent one. They were so helpful and accommodating! Also very informed of the local biking trails such Interurban. Sean, the tech, and the woman (didn't introduce myself, don't know her name) was curious about what we did ... showed pictures and videos. ALL your bicycle needs can be met here.

I have been a customer over the years and recently had an experience that I wanted to mention. My…read moreson was on his way to an important biking event and had broken his spur gear (on a Transition PBJ dirt jumper) so it was a somewhat rare piece. We called or went to 5 other bike shops, including Transition, with no luck. We went to Jack's and they had the part AND installed it for us while we waited. They went above and beyond! We were so grateful for the care and speed they gave us. Thank you Jack's!!

Great bicycle shop with good energy and care . Don't hesitate , I would recommend anybodyread more

Stash Bike Shop offers excellent after-sale and product replacement service, which is crucial for…read moreonline shoppers. They shipped my order to my house within 24 hours, from WA to CA. When I discovered a small defect, I called the store, and Brandon immediately sent out a replacement product. You can buy from them with confidence--they are simply awesome.

Cascadia Mobile Bike Service is a service agent for Rad Power Bikes. I'm very happy that Rad is…read morestill in business, and that we have an excellent local service provider for Rad bikes. My wife's four year old Rad Runner was in need of a tune up, and Tate Wilcox, the owner, was very responsive, and we were able to schedule in short order. Tate has a very well equipped modern mobile shop in his vehicle. Tate arrived on time, we went over what work would be performed, and I left him to it. He was able to sort out a very difficult front brake situation, and has both brakes working better than new. We're very satisfied with the service, and the value is excellent, top quality work performed at my house for less than a bike shop would charge, not to mention the hassle of getting a heavy e-bike to and from a shop. I'm very very impressed, and am recommending Cascadia to my bikey friends.

Awesome place to go super friendly great owner great customer service awesome bikes. Every time I…read morego in there it is an amazing experience. Highly recommend.

I ordered two Kona ebikes from Lenny's at unbeatable prices. Both arrived on time and undamaged…read morealthough one of them did have a faulty Shimano computer display. Lenny's took care of the warranty claim promptly. Five stars because it's easy to be five star when things go perfectly but the real test is how well I was treated when this warranty issue came up. As an avid cyclist with over 50,000 miles riding experience and countless cycle purchases both online and at local bike shops I know when I've been treated well and Lenny's did a great job for me.

I've been reading about our local bike shop for quite a while, and finally took the time to ride…read moreover there. I'm looking to purchase a new bike and BBBS happens to be a dealer for one of the brands on my short list. I was disappointed to find the shop owner to be brusque, unhelpful, and dismissive. Didn't bother to ask me a single question about what or why I was looking for. I can only speculate as to what the sales/service model is here. Clearly I'm not fitting into it. I ended up purchasing my bike directly from the manufacturer. I don't think I'd even come back here for service.

Birch Bay Bike shop is truly a gem in our community. Even though John, the owner, is always…read morejuggling a packed schedule, he consistently delivers excellent service at very reasonable rates. His expertise, honesty, and commitment to doing right by his customers set him apart. When he couldn't fix a problem I brought in, he didn't shrug it off--he offered an incredibly generous alternative that honestly blew me away. Exceptional service, rare integrity, and a shop worth supporting. Birch Bay Bike ship isn't just a place to buy a new bike or get your bike tuned up; it's a place where you're treated with respect, honesty, and real care. I'm grateful to have a business like this is our small community!