Staci at Earl's Bike Shop took great care of me today. I needed a heavy duty hitch mount bike rack…read moreon short notice, and I was afraid that I would need to mail order it and wait. I'm so glad I checked with them first, for not only did they have one in stock at a reasonable price, but they assembled it and installed it on my vehicle for no extra charge. Then provided a quick training class on how to use it. Now that is customer service at its finest! They also have a nice selection of bikes and accessories available in the store, and are conveniently located right across the street from Haggen's on Meridian. Once the traffic circle is complete it will be even easier to visit them.

Ordered a youth mtb saddle (SDG Fly Jr. in purple) to match the accent color on my 11 yo's first…read morefull suspension mtb. We got a pink one. Sent first email asking if there had a been a mistake or if maybe colors were just off (online vs in person - that's not unreasonable). No response. Tried another email. No response. Tried using their online chat service. No response. Tried calling, no answer. Maybe if you go in person they'll treat you like a business should treat a paying customer. But stay away if ordering online. Thanks, Earl's Bike Shop for stealing my $ AND better yet, disappointing an 11 yo who loves to mountain bike!!! Go Earl's! NOT.

I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

The Hub is awesome!…read more Since i've been on the lookout for a bike and my roommate used to volunteer here, I decided to come by and check it out. They're a non-profit, local business that buys and sells bikes and parts. You can also bring your bike in for $5 and use all of their tools and get help with fixing your own bike. I know absolutely nothing about bikes; the last one I owned was probably a Mongoose from Walmart when i was 9 years old. I came in here and the guy working was super helpful. He showed me a few different options in my price range and let me test ride them down the trail. I left very happy about my purchase, got a great bike and it was right in my price range. When I got home, my roommate (who's knows entirely too much about bikes!) explained each part to me and told me I got an amazing deal. So they are definitely out there to help you out and not rip you off if you're ignorant, as I was. If you go on their website (http://www.thebikehub.org/) there is a nice list of some of their bikes with the price so you can get an idea before you go.

Come check this place out! Super friendly staff, plenty of bike parts to pick from, great shop if…read moreyou're interested in learning how to fix your bike up

My sister and I are avid geocachers. Today we set out to tackle a power trail (many geocaches…read moreplaced) I borrowed a bro's bike already which the staff easily serviced. Then my sister needed to rent one. They were so helpful and accommodating! Also very informed of the local biking trails such Interurban. Sean, the tech, and the woman (didn't introduce myself, don't know her name) was curious about what we did ... showed pictures and videos. ALL your bicycle needs can be met here.

I have been a customer over the years and recently had an experience that I wanted to mention. My…read moreson was on his way to an important biking event and had broken his spur gear (on a Transition PBJ dirt jumper) so it was a somewhat rare piece. We called or went to 5 other bike shops, including Transition, with no luck. We went to Jack's and they had the part AND installed it for us while we waited. They went above and beyond! We were so grateful for the care and speed they gave us. Thank you Jack's!!

Wonderful shop. It's clean, organized and there is plenty of inventory, bikes and accessories…read more I stopped in to find a unique part for my Domane SL6 Gen 3 seat mast, the screw that keeps it secure. They had the part and provided instruction on installing it properly. Triton(I think that was the mechanics name) was very helpful. Gabe also took some time to talk while Triton searched for the part. I'm looking forward to going there again and highly recommend it to anyone looking for a new bike or accessories. Mike

The Trek shop just installed a Rockshox Judy RL Gold to my mountain bike project. From start to…read morefinish, they were very knowledgable, professional, and most of all: helpful. The install was handled by Emerson in Service, was done the same day, and he did an excellent job all around. This store has a great attitude and are friendly and helpful to a young (ok..I'm 71) budding mountain-biker.

Cute little place. Delightful London Fog. Lightly sweet vanilla cream on top. Pleasant surprise.read more

A low-key coffee shop in downtown Bellingham. They offer not only coffee but also beer and wine…read more Their coffee is sold, and pricing is reasonable. What's very unique about this place is they can fix your bike too! I highly recommend!

I was riding the RSVP and when I got to Bellingham found my seat bracket had cracked. It was…read morefairly late and nearby bike shops were closing soon. I went to Alleycat where they wrestled my seat post out (it was a bit stuck) and found that they did not have the right size. The mechanic (sorry I didn't get your name!) suggested going to Earl's as they carried my model bike and they weren't too far away. I asked what I owed for the labor and he said "you're good." I rode my bike standing in the pedals up Meridian to Earl's and got it fixed. A potential lost ride was restored and I got to continue on to Vancouver the next day.

Extremely friendly and helpful! I got a tune up and they fixed a couple issues efficiently. They…read moreare in the process of moving locations but they let me come in and grab my bike even though they were closed! There is also a cute dog. :)

This is my go to shop. Bought many bikes here and have all my service done here too. Great to…read moresupport a local shop carrying top of the line brands. Amy and Matt are friendly, knowledgeable, and happy to share the biking stoke Bellingham is so well known for. Deals are competitive and if/when an issue arises, they are there to get you back on the trail.

I have bought several bikes here over the span of 20 years. Service has always been very personal,…read moreindividualized attention. I've received nothing but great advice on bike choose, accessories, and service. I don't write reviews often but the current Yelp average makes me sigh with dismay. What is more important than a bike shop you can trust? I trust everyone I've met here, owners and staff.