I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

Staci at Earl's Bike Shop took great care of me today. I needed a heavy duty hitch mount bike rack…read moreon short notice, and I was afraid that I would need to mail order it and wait. I'm so glad I checked with them first, for not only did they have one in stock at a reasonable price, but they assembled it and installed it on my vehicle for no extra charge. Then provided a quick training class on how to use it. Now that is customer service at its finest! They also have a nice selection of bikes and accessories available in the store, and are conveniently located right across the street from Haggen's on Meridian. Once the traffic circle is complete it will be even easier to visit them.

awful. I'd go to Skagit or Vancouver before I'd spend a cent at earls. came in with an old road…read morebike, had a loose bottom bracket. didn't have a person to tighten it up, ok. dont do loaner tools, ok. came out to put eyes on it, thank you. mentioned for a split second something about an old website for broke cyclists, with cheap parts. instantly turned sour to me and walked away mid sentence, mumbling something about being local. well, as a Bellingham local, I'm glad I've spent my money at jacks since I was a child. screw this place and the greasy haired jerks who run it.

Kenny, "The owner" response to Maggie G's review is false. She went in and saw a bike for sale…read morethat she was potentially interested in purchasing and sat on it only to get talked down to and yelled at. Nothing was broken, no bike was rolled away with, Kenny just needs to take a class or read a book or two on customer service. Shortly before she came in I was in the store looking to rent a bike. I came in with the intention of renting at 2:30 on a Tuesday and returning 10:00 am on Thursday around 44 hours. So I asked if he could give me a potential discount and he basically laughed in my face and said no, we only do calendar day rentals. So $72 a day, which is ridiculous because the other local bike store rentals for $45 a day for a similar bike. For 3 days, there is a 3 day discount of $24 off equalling $192, still ridiculous for 44 hours. They did have ten or so identical bikes outside so Kenny must be a trust fund baby or something just leaving business out there. Neither of us got a welcoming experience or any type of feeling of hospitality or simply want to have us in the store. I recommend Lopez kayaks and bicycle works just down the road, completely different experience. The only reason we didn't is they weren't open for the season yet. Id rather walk the island than rent from Village Cycles.

My wife and I needed to charge our Aventon batteries and Kenny was more than helpful. Besides…read morehooking up our batteries, he gave us great suggestions on local rides. I give Villiage Cycles and Kenny top marks!!!!

Let me tell you a story about how Seth saved me from a dumb dad move and thereby saved my weekend -…read more Busy weekend out on the island with the fam, lots of hustle and bustle - in the midst of a couple days where it feels like nothing is going quite right on the family front. Looking to turn things around, I decide to install the kid seat on the back of my wife's bike for our 2 y.o. so we can do the ol' family bike ride (that'll fix it!). In a moment of overzealousness though, I give that over-tight, cheap screw in the back of her bike a turn-too-many with the allen wrench: it's stripped, but maybe salvageable. But what do I do? I think, "I can still get it...." So I jump back in there: cheap screw vs. cheap allen wrench, and I send that screw straight to The Land of No Return. It's never coming out now. Enter Seth and Meat Machine. Now, mind you, I had already been down there the day before - or my wife had - for another bike-related issue (I told you - it was that kind of weekend). So, I limp in there, figuratively speaking, and in my shame I present El Strippo to Seth. What does he do? He doesn't make my feel bad. He doesn't hesitate. Immediately, almost un-questioningly, he throws that bad boy up on the lift. He explains that this is not going to be easy and expresses concern that he'll break the head off the screw and then it's done (the seat is never going on in that case). He tries one expensive hex after another. No dice. Last resort: he busts out the blow torch. "Let's put a little heat on it." And he does, and, like magic, that baby starts to move! With the turning of the screw, hearts lift, hope returns - the screw it out. The day - the family bike ride - is saved. No charge. I headed outside and, literally, the clouds cleared (though I'm not sure I credit Seth with that one). But he and Meat Machine did save the day, no doubt. Great little shop. Friendly helpful guys. Very grateful to them! Thank you!!

Easy to reserve online. Superb service with friendly and…read moreinformative advice for our day. Great experience with the electric bikes and so much fun. They give you everything you need from helmets, bike locks, and an insulated pack on your bike. Worth the price for a great way to explore SJI. Highly recommend!

This review is about business ethics & just straight humanity. I decided to take a trip from…read moreAnacortes over to Orcas Island on my personal E-bike to ride the island and up Constitution Mountain. About 2 miles from the top of Constitution, my motor seized up and I was in a really tight spot. I coasted back down to the campground and started putting water on the hub to cool it down, but it was already shot. The problem was, I was solo and didn't know anybody on the island. I called multiple businesses and taxis, but no pick up or responses. I left a message with Wildlife Cycles, thinking they may have a solution for a way to get my E-bike and I back to the ferry terminal, which was about 16 miles away. Hell, the closest hotel was in East Sound, a couple of hours walking a bike on a narrow road. With the sun getting lower on the horizon, my last resort was hitchhiking, to which a lovely local couple, and fellow bike riders, picked me up and gave me a ride all the way back to the ferry terminal. Within that time, Wildlife Cycles texted me back!!! Mind you they were the only response that I got from the entire island. The gentleman explained that he was off island, but asked me what my current situation was and what my plans were. I informed him about the ride I had got and how I no longer needed his assistance. Think about it, I didn't do any business with Wildlife Cycles, as I had my own E-bike, but yet they still reached out to help a bicyclist in need. I have no doubt if I still needed a ride, they would have 100% figured out a way. This small interaction speaks VOLUMES about how they run their business and who they employ. Hats off to Wildlife Cycles!

If you find yourself on Orcas Island in the San Juan Islands take a tour with Wildlife Cycles…read more We're in Deer Harbor and Ben though they were closed today the owner, Vicki went way out of her way to accommodate me and my friends. She set up an E-Bike tour that was epic. Her and her team went way out of their way to say the least. When on Orcas and you want to tour the island via E-Bike Wildlife is a must!! Peter is the Man!!

Awesome place to go super friendly great owner great customer service awesome bikes. Every time I…read morego in there it is an amazing experience. Highly recommend.

I ordered two Kona ebikes from Lenny's at unbeatable prices. Both arrived on time and undamaged…read morealthough one of them did have a faulty Shimano computer display. Lenny's took care of the warranty claim promptly. Five stars because it's easy to be five star when things go perfectly but the real test is how well I was treated when this warranty issue came up. As an avid cyclist with over 50,000 miles riding experience and countless cycle purchases both online and at local bike shops I know when I've been treated well and Lenny's did a great job for me.

Our first and probably only experience with Bloedel Boat Rentals was a huge disappointment. We…read morerented a pedal boat for a lil fun exploring the lake. The person working at the rental shack was super friendly and helpful with directing us to our rental boat. We pushed off from shore peddling backward until we reached a good spot to turn ourselves around and move forward with our adventure. Much to our disappointment the boat would only turn to the left no matter which direction you try to steer it in while peddling forward. So at this point we are just doing circles in place lol. We then reversed ourselves back to shore and decided to try the second peddle boat that was brought out by mistake. The second boat was even worse lol. The second boat had the same issue of only circling left when peddling forward, only this boat had a broken seat back which also made peddling a struggle. We went back to the rental shack to return our life jackets, the person working was super nice and offered us another boat, but we declined because at that point we were over it. The rental person did reach out to the owner for us and we got a refund about a week later. I just can't help but wonder about the condition of their other boats since we tried two different boats and both we broken.

I rented a kayak and had a great time. The workers carried the kayak to the water, provided a free…read morelife vest and helped me board. Very safe, friendly situation. I really enjoyed getting out on the water. They have paddle boats and paddle boards that the kids seem to sit on and paddle like canoes while wearing life jackets. A great way to spend an hour or more. Easy payments online

Mackenzie is our daughter's riding instructor when we go and is very reasonable in pricing, super…read moregood with kids, and is very good at what she does. I wanted to add this business so people in the area know there is more in America rather than going to Canada for business! They came through for me and have kept our business after the place across the border ruined my daughter's hopes to plan for riding lessons due to some Bad weather. Burkwood is a great farm, friendly staff, and local! Thank you Mackenzie!