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    The Big Scoop

    4.7 (43 reviews)
    Closed 3:00 pm - 10:00 PM
    Updated 2 months ago

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    Small size banana pudding ice cream
    Michele F.

    Yummy ice cream and friendly staff. I met a friend for lunch nearby and as it was a sunny day, I figured I'd treat myself to some ice cream for dessert. I opted for a small cup of banana pudding ice cream and really enjoyed it. It was a pretty large size serving for a small cup, I almost had trouble finishing it, but I am not a quitter! It's a really cute place that plays 80's music so I felt right at home, even though I was one of the few people without children. I would definitely come back to try some more of their unique flavors.

    Graham Cracker ice cream, Sea Turtle ice cream
    Sharvani M.

    We always come to Williamsburg for the prime outlets mall, and this time we were here on a pretty day and decided to get ice cream before heading home. The Big Scoop is literally a 2 min drive from the outlets and doesn't look like much from the outside, but the interior is fun and colorful, especially for kids, and the staff is super friendly. They have frozen yogurt, dairy-free sorbet, and all kinds of unique ice cream flavors, many I'd never seen before. I loved the Graham Cracker ice cream (forgot the name, but tasted like pure crushed graham crackers) and the Sea Turtle. Both were really creamy, the Sea Turtle had tiny caramel-filled chocolate turtles which was cute and fun. Scoops were HUGE! My dad got the medium which was muchhh bigger than expected (it says 2 scoops but they really load it up) and I got the kids' which was a perfect size. Also, you can get 2 flavors in any of the sizes! Great experience and would highly recommend.

    Cookie Dough Twister
    Melissa M.

    Visited The Big Scoop for the first time today. Was not disappointed. We ordered medium sized Twisters and a sundae. Large portion and plenty of cookie dough pieces in both the twister and sundae! The service was friendly, a little bit of a wait but nothing too bad. The ambiance I'd say is a bit loud, between the music playing , people talking and the shake machine going it was hard to hear what questions were being asked about the order and hard to keep a conversation at the table. Tasted great ! If it was a bit warmer would have sat outside !

    Destination Ice cream.
    Rose M.

    A nice planned trip to visit this cool spot! Air conditioning on 90 ° days is necessary. Between 3 of us we sampled 3 different menu items. Ice cream, twister and nachos. Everything was enjoyed by all. Plenty of flavors and combinations to enjoy your icecream. Milkshakes, cones, lots of toppings and extras!!! Of course there's chocolate, strawberry and vanilla but, why? Restaurant was clean. Customer service was excellent. The staff was patient, offered suggestions and samples. Indoor seating and a bench outside. Parking shared by other stores in the plaza. P.S. You can't go wrong listening to 80s music while you indulge!

    Eileen T.

    Good selection of hand dipped and soft serve ice creams. Good service, indoor and outdoor seating. I was impressed to see the young workers cleaning when they weren't helping customers.

    Michael M.

    We just discovered The Big Scoop and it has quickly become our favorite! The flavors are fantastic and they will happily let you sample as many as you want. The young man working was SUPER patient with my kids and very helpful. Just a great experience.

    Super place!
    Andrew J.

    The Big Scoop gets 5 BIG stars. We're not from the area and we're navigating by Waze and Yelp. Wanted to top of a great day w dessert treat first place we arrived at 8:45 to find it closed earlier due to staffing problems. Second try brought us to The Big Scoop at 8:57. Teen staff was busy cleaning and stacking chairs for a 9 pm closing. We asked if we might grab something to go and we're met with the warmest, most professional greeting g you could ever ask for. The young server assured us there was no hurry and offered up tastes to try. The servings in their to go bowls were HUGE and we enjoyed them at a picnic table "island" in the parking lot. Super good ice cream, but even better to receive such great service at the end of a very hot day.

    a bowl of ice cream
    Aneesa P.

    Yummy! Just what Williamsburg needed a great ice cream shop. We have great custard places but an establishment that offered many flavors of hard ice cream was needed. I went to check out the big scoop the second week of their opening. The staff was very friendly, mainly younger teens. They offer hard ice cream, Italian ice, milkshakes, sundaes and floats. The opportunities are endless. They even have dole whip. There is an outdoor seating area in the middle of the parking lot that I enjoyed sitting at and eating my ice cream.

    Blue birthday cake
    Jannet C.

    We had a wonderful time getting ice cream here! They have some unique flavors such a cherry amaretto, blue birthday cake and caramel bourbon as well as your traditional flavors. They also have non dairy options and soft serve. The staff are very helpful, they let us try the different flavors. The place is new and clean. Overall, a great place for ice cream!

    The Big Scoop / Williamsburg: Clean and spacious interior.

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    8 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    8 months ago

    Good soft serve, good prices and good service. Hard to find at the end of the shopping plaza but worth the search.

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    3 years ago

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    1 year ago

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    1 year ago

    Whoa!! They weren't kidding when they named this place. HUGE scoops of yummy ice cream.

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    1 year ago

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    2 years ago

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    5 years ago

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    4 years ago

    This place is great from the staff to the ever changing flavors. Soo many choices and it's all so yummy. Great seating areas as well.

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    3 years ago

    This place lives up to name. The scoops are huge. A small is at least a medium at any other place. Good selection as well

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    5 years ago

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    5 years ago

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    3 years ago

    Meet some friends here for a treat . Great place ! Lots of flavors to choose from & scoops are very generous! Will definitely be back.

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    4 years ago

    Great ice cream and cute little spot!! Pretty area to walk around while you eat your scoop.

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    5 years ago

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    Page 1 of 2

    Ask the Community - The Big Scoop

    Does this shop have toppings, like hot fudge?

    Yes they have a toppings board and the items can be added for 75cents. Since they sell sundaes they do have Caramel and fudge available.

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    Cookie Chris - Inside

    Cookie Chris

    4.4(77 reviews)
    1.6 mi

    Omg when you walk in it smells lovely like cookies!!! The customer service was phenomenal. I like…read morehow they have a display of the cookies or the week. I decided to try the strawberry shortcake and it was so delicious!!! I was planning to eat half and ate the whole cookie!!! I also tried the Cookie Monster ice cream and it was so good. I decided to purchase a scoop before I left and it was amazing. I can't wait to come back!!

    We came in tonight for cookies, and the experience was unacceptable…read more First, the weekly flavors in-store didn't match what was advertised online. Then, while there was only one employee working, the bigger issue wasn't just speed, it was complete lack of organization and service. Our first orders came out, but my cookie ice cream sandwich had barely any ice cream compared to my husband's. Like not even a scoop of ice cream it was like a spoonful. For $14, that's inexcusable. We then placed an order for four cookies. Instead of finishing our order, the employee repeatedly prioritized a large family behind us. She asked what we had ordered "said the system didn't register it" but when one person stepped away briefly, she chose to serve other customers which included giving away the exact cookies we had already ordered. When our friend came back (not even 5 min later) we were told the cookies we ordered were no longer available. Instead of addressing the mistake or offering a solution, she continued serving multiple other customers while we waited nearly an hour with no resolution and no refund. While it's clear she was overwhelmed, that does not excuse the lack of basic service, communication, or accountability. No business should be operating with one employee if this is the result. Overall, this was a frustrating and poorly handled experience from start to finish

    Photos
    Cookie Chris
    Cookie Chris - Inside

    Inside

    Cookie Chris

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    The Big Scoop - icecream - Updated May 2026

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