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The Big Backyard

4.3 (43 reviews)
Closed 8:00 am - 6:00 pm

Services - The Big Backyard

Pet sitting

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7 years ago

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16 years ago

Another great dog daycare center! Great social environment, lots for dogs to do, staff and owners very attentive and helpful.

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Ask the Community - The Big Backyard

Review Highlights - The Big Backyard

The BBY provides the highest quality customer service, dog care and dog knowledge you can recieve.

Mentioned in 7 reviews

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People searched for Pet Sitting 889 times last month within 15 miles of this business.

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Denver Pro Pet Sitting

Denver Pro Pet Sitting

(54 reviews)

Southeast

Cat people know the anxiety is real…read more If you've ever left town and immediately wondered, "Are the cats plotting revenge or are they okay?" then you get it. We used Denver Pro Pet Sitting while we were on vacation and it was an absolute lifesaver. They checked in on our cats, made sure everything was taken care of, and sent updates that made it clear our little furballs were living their best lives while we were gone. Reliable, communicative, and clearly people who genuinely care about animals. It's such a relief knowing your pets are in good hands instead of just hoping the automatic feeder doesn't become their new enemy. 10/10 would trust them with our cats again. Pretty sure the cats didn't even miss us.

Denver Pro Pet Sitting deserves all the praise in the world! First, they have great communication…read morewith multiple ways to communicate with your sitter. You can text, email, or respond in the portal. The sitters give you great detail on your pets bathroom and eating habits and medications. They also provide lots and lots of pictures! I was unfortunate enough to have an emergency while on vacation with no way to get home quickly or call anyone. Nelson and my sitter were absolutely amazing in handling the situation with urgency, care, and communicated with me the best they could given my limited availability. I hope I never have another emergency when I'm gone, but if I do, it's Denver Pro Pet Sitting I want taking care of my pets. Finally, they do their best to assign the same sitter every time. I really love seeing my sitter comment on my dog's health improvements since previous visits and makes me feel like they genuinely care about my pets and their well being.

City Kitty Sitter - Biscotti

City Kitty Sitter

(67 reviews)

Capitol Hill, Southwest

I absolutely trust them completely with the care of my beloved cats when I need to be out of town…read more The very best care from the very best sitters for a price that is very reasonable. The sitters are all very knowledgeable and qualified. We never hesitate to have them come in to care for our babies!

My wife and I are going out of town and were looking for someone to watch our cat and do some…read moresimple garden watering services as well as taking out the trash. We logged our service request in the website and then were sent an invoice a few days later. Thankfully I reviewed the invoice because it had overcharged us on a number of items. I sent the corrections back to Ruth, the owner of the company, and she thanked me for looking over the invoice. What confuses me though is this - If I spent all that time adding those services onto their horrendously confusing client portal, why would the services in the invoice be different? Seemed odd but I didn't really think much about it at this point. Ruth sent over the second invoice with the extra services removed. However, the price on this invoice was the same as the previous invoice - even though 3 services had been removed from the schedule. When I asked Ruth to give me a call to go over the invoice to explain the discrepancy and to ask questions about what some of the fees were for exactly, she shrugged off my question and just stated she had generated a new invoice. Again with mistakes and duplicate charges. At this point, I was getting uncomfortable with the number of mistakes occurring and the continual changes in fees being added that I once again asked for a call back to clarify some of the fees. She again responded by not addressing the question but rather declaring how she was helping us out by accommodating our service requests "on the fly." At this point, I was frustrated by her continual avoidance of my attempts to clarify the charges so I asked her once again to give me a call and let her know that my wife and I had attempted to call her MANY times over the past 4-5 days (about 12+ call attempts) to get some clarity on her services as well as fees since her website is so confusing and really doesn't provide much relevant details. She then responded by asking us to seek alternative services - once again, refusing to provide any clarity on her fees that seem to me to be redundant. See photo for her response to my email asking to clarify the fees. It's obvious that she does not want anyone questioning her fees. It also seems obvious, given that she provided 3 invoices and all 3 were incorrect, that she has no interest in being fair or providing honest answers about what she charges. She is looking for people to not look over their invoices and just overpay without question. Giving one star to this business is incredibly generous. If I could give 0, I would. Ruth, the owner of the business, is incredibly unprofessional and unresponsive. We made numerous attempts to call and email her but only received limited responses - basically just asking to pay up. Their website is hot garbage that provides little information and their client portal is even worse. Trying to book a service is a monumental task - let alone figuring out if you've done it correctly. Despite having a atrocious online digital presence, Ruth refuses to answer phone calls or call clients. I had used City Kitty once prior and was able to overlook their horrendous website that is hard to understand. I was also willing to ignore the incredibly confusing customer portal that makes it difficult to book services. But this lack of professionalism was pretty alarming. Do yourselves a favor and stay away from City Kitty Sitter (should be called Sh*tty Kitty Sitters). You can find better alternatives on Rover or other platforms that actually care about their customers.

The Big Backyard - pet_sitting - Updated May 2026

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