We actually were in the area visiting and planned to go to Starbucks across the street but when we…read moreparked, I noticed Pilot Coffee Roasters so we decided to stop there instead since it's not usually within reach for us. As we walked in, I noticed the open concept and minimal decor and fell in love with it! We were greeted by both the employees working right away and I must say, the customer service was perhaps the best part of the entire experience. We were never rushed to order as they gave us plenty of time to debate the menu and when it came time to order, the gentleman was very thorough and helpful with the sizes of drinks, explaining the milk alternatives which are free of charge, order was clarified to ensure it was correct - all in all, you could feel he took his time to get things right for us. When our iced matcha beverages were handed off, he realized he didn't let us know they come Una's a default and there, he offered simple syrup or vanilla syrup of our choosing since we do prefer our matcha sweetened. After tasting, we told him two pumps wasn't sweet enough and he kindly added more syrup for us. I personally ordered the seasonal white chocolate matcha as a hot beverage which was tasty but a little too sweet - I would request for half sweet next time. I also got the sea salt chocolate chip cookie as I couldn't resist (it looked so good in the pastry display!) It turned out to be absolutely delicious - the edges being the best part. My mom said it paired well with her Americano which was made with their Heritage blend. Speaking of which, before my mom ordered her coffee, she was offered to try their brew before buying which was really helpful as it ended up being too acidic for her. The Heritage blend was much more her preference with the nutty notes. All in all, a nice place to study and/or grab a coffee and snack to go! I'd highly recommend anyone to visit if in the area.

I had an excellent flat white here today. Deep flavor without being bitter, and a great milk foam…read more Practically empty on a weekday morning. And they had a WiFi password posted.

Super nice. Great coffee. You can get a real ceramic cup which I think it's a plus because coffee…read moretaste better out of a real cup, don't you think? It's super chill, there's cute, jazz, playing and kitchen, decor, and outdoor seating.

Matter of Taste conveniently located in Downtown area. With the help of Yelp App, we conveniently…read moredecided to come here for our Coffee fix before visiting The Museum. On a nice Sunny day, you have the option of sitting at the tables right in front of the cafe which are great for people watching. The vibe here is casual and down to earth. Coffee was good and so was the scone. A good choice when you are in the area visiting.

They offer good baked goods and coffee. Parking can be challenging, so it's best to arrive early on…read moreweekends or consider biking. Weekdays are even more difficult for parking. Pay parking is available for the VIA Train Station, but it often fills up. It's a nice place to wait for a train.

Smile Tiger Coffee is a gem perfectly located just steps from the VIA Rail/GO Station, making it an…read moreideal stop when picking up friends or heading to the train. I have tried their flat white, London fog, lemon scone, cheddar scone and date square. All were beautifully made and full of flavor. The ambiance is warm and inviting, with plenty of greenery and a relaxed vibe. There is also outdoor seating to enjoy on nice days. The staff are consistently fast, friendly, and welcoming, making every visit smooth and enjoyable whether you are grabbing a quick drink or staying to relax. Parking out front is limited to 15 minutes, but the train station offers 30 minutes free or the option to pay for longer. While the parking is not perfect, the coffee, treats, and atmosphere more than make up for it. Definitely a must stop spot every time I am at the station.

I was looking forward to coming here. In spite of Covid19 restrictions preventing me from a longer…read morestay-in experience. I used to work at a couple of the locations of Balzacs in Toronto, so I was anticipating a great cup of Coffee. Unfortunately, this location did not deliver on the quality I anticipated from Balzacs. And the response in attitude from what I picked up on of the Barista, was not impressive AT ALL. I purchased a mocha, its flavour was decent. I have nothing else to compare it to really because it was a First. I've tried mochas I've made at coffee shoppes I worked at in the past. I thought I'd give it a go. And it is not for me, at least not from Balzac's. The drink was incredibly foamy. Like 1/4 foam to 3/4 liquid. I dont know if that's the recipe at Balzacs for its mochas or if that's the industry standard for this particular drink. What I do know is I dont like paying over $6 for a light in weight, no latte art, too foamy for it's own good, 12oz mocha. I felt the weight as I went to sit down. I also ordered a Walnut and Pepper biscotti. These are absolutely amazing! I remember always eyeing them when I worked there. These biscotti are highly recommended. However are of a fair price. At 3 bucks a pop, they better be noteworthy. I sipped at the mocha. Took my biscotti and dipped it in to the thick foam, which was, as already established, A LOT! At this point, I called out to the barista who was more than 6 feet away (this is the min. Safe distance) , "is the mocha supposed to be this foamy?" Her response was, "yup". Okay, I wasn't in the arguing mood, had I been I might have told her that, "I dont believe steamed milk coffee drinks: lattes & mochas are meant to be so foamy". That "mochas are supposed to have latte art on them, that's fun, playful and creative". And that "in customer service the customer is ALWAYS right". Even when you don't feel they should be. Or even when you really don't want them to be. It's frustrating, I know; yet, that's customer service. Her tone was the thing that I am mostly complaining about though. I read it to be kinda on the snarky side. My perception, yes. It's like, by her responding with the "yup" she was not only dismissing my obviously unsatisfied with the drink question of, "is my drink supposed to be this foamy?" She was also making a statement of, "I am not going to remake it". Although I'll never know because hey, I didn't ask. Back when I worked there, the steamed milk frothed up beautifully in order for one to design latte art. No matter if it was soy or oat, or whatever. That did not happen in this case! Maybe my question or the way I said it, rubbed her the wrong way. Maybe me originally asking about what milk brand Balzacs uses (to know if it would aggravate my stomach), annoyed her. Maybe me switching to an alternative milk, pissed her off. Hey, I've been there. Maybe she was having a bad day. I dont know these things. And maybe I am being petty in writing this review. The possibilities are endless. The things this experience taught me: Request NO FOAM on all drinks that are made with steamed milk. People do have preferences and some prefer to have more foam. If I am unsatisfied with the drink ordered. Request a re-make at all times. After all I am paying for it. Reconsider spending over $6 on a first time drink experience. I will note one final thing: The reason I gave Balzacs in KW 3 stars instead of 2, is because that delivery person that came to drop off an order of whatever, while I was there, reminded me of a dear friend.

Balzac is a beautiful cafe with locally roasted beans. The ambience is both charming and rustic at…read morethe same time. The cafe is set up to accommodate social distancing. The menu items reduced significantly due to COVID. I ordered a genuine Japanese sencha green tea with soy for $2.75. Overall, the drink was average. It was nothing to write home about. Hopefully in the future there will be more options once things become normal again.

We (me and a group of my friends) meet there regularly every week. The place has nice decorations,…read moreis pleasant and cozy and provides relaxing atmosphere. Staff is kind and caring. The owner is a charming lady who easily gets friendly relations with her guests. Good coffee and many choices in menu. In conclusion: a really special place deserving to be recommended as a hidden gem.

Found this cute and quaint cafe through Yelp. It was a really nice change of pace for lunch after…read moredriving for over an hour. Ordered a cappicola panini and london fog. Both were excellent. The soft music in the background was very relaxing and transported me away from the hustle and bustle of the city. Enjoyed speaking with the sweet lady from Romania and the service overall was friendly. I would be here weekly if I worked or lived in Waterloo.

Overall had a great experience at this store. Delicioua beverages and donuts that satislied my…read morecravinga. One employee by the name of Lochlon, made my experience far more enjoy able. He was kind and patient at the window and made sure everything was correct before putting it into the machine. The drinks that he made were incredible and overly made my experience far more pleasant. Definitely knows what he's doing for sure. The atmosphere was wonderful and every employee had a smile on their face! Great customer service and definitely recommend going to this store.

I could have given -5 if possible, Recently I've seen Morning,Afternoon staff is just working on…read moreimproving their rating by making driver's go without even handing over the complete order, I've been personally told couple of time's to drive away as they have time running. Serving quantity over quality.

This place has lost the vibe it had at the last location. Very sterile, no interesting current…read moreart. Very different from what it used to be. Won't be returning.

Pretty neat place. Bunch of vegan options and prices are fair. The packaging is A+, as they don't…read moreuse any plastic at all. We ordered taco salad, The Reuben Soho and mango creamsicle. They were all pretty good and the portion size was great for the salad. Will visit again sometime soon!

Bright but cozy cafe on Erb St West between University and Fisher-Hallman. It was so nice taking my…read moredaughter to this new cafe in KW, around the block from where I lived as a student. The cafe was packed! Run by a team of lovely women. Have a look at the baked goods and then order them or from the menu posted on the wall. If eating in then take the number given and place it on your choice of tables. Everything sounded delicious. I went with the honey apple bacon grilled cheese with a side of what seemed to be apple chips. It oozed apple butter Amazing! My daughter enjoyed her quesadilla. I liked what looked to be a (gorgeous) antique dresser serving as the coffee stand. Comfy banquettes, regular chairs and a circle of comfy leather chairs to sit in.

Excellent food. Get there early for their homemade cinnamon buns They sell out fast. Staff are so…read morefriendly they make you feel at home.

Went during lunch on a weekday and the store was very busy! The food arrived quickly, the drinks…read moretook a bit. The spring roll was delicious, there is peanut butter within the roll. The store had ample space.

This place is so busy! Easy to see why: great story and great offerings. I went there for…read morebreakfast and the food was good enough. The ambience is a bit chaotic and super loud so if you are noise- and din- sensitive, definitely go at quiet times. I went on a Sunday morning and it was clearly the local preferred Sunday brunch spot!!

This cafe is located in uptown Waterloo .. truly a hidden gem. I have ordered a cappuccino and a…read morelemon coconut bar.. both were amazing. So was the overall customer service here. The cafe is quaint and very beautiful inside. You will find a plants corner on one side and a book shelf on the other. So it's definitely where you can go read a book or even work or just enjoy having a company along

I love this cafe, the interior is decorated beautifully and it has such a great and welcoming…read moreatmosphere. We got a matcha latte and chai tea latte, and both tasted great and were made quickly.