We made a reservation for a specific time, only to arrive and be told that there would be an…read moreadditional hour-long wait for the booth we had requested. Although this was frustrating, we were understanding and agreed to sit at a regular table instead. Unfortunately, things only got worse from there.
When we were seated, our table was dirty and still had food scraps left on it from previous customers. We sat there for quite some time without being greeted by a server or even offered water. Eventually, I had to get up and find our server myself to ask if someone could please wipe down our table because it was disgusting. He said, "Okay," but continued walking around without coming back to clean it.
After waiting even longer, I got up a second time and approached the young woman at the front. She clearly saw me standing there but continued talking to someone on her phone without acknowledging me until I finally said, "Excuse me." I politely asked if she could have someone wipe down our table, and she responded, "Yeah, okay." I returned to my seat, only to see that she was still on her phone and had made no effort to help us.
Our server finally came over with water, and I had to ask for a THIRD time if someone could please clean our table. Instead of simply taking care of it, he pointed toward the girl at the front and made a hand gesture for her to come wipe it down. After asking three separate times, our table was finally cleaned.
What bothered me even more was our server's attitude afterward. When he handed us our water, he was rolling his eyes and visibly seemed annoyed. I could tell that he had an attitude simply because I had asked for our dirty table to be cleaned. I have honestly never felt so uncomfortable around a server or in a restaurant environment.
On top of everything else, nobody checked on us for refills, our food took an extremely long time to arrive, and the overall service was terrible. I completely understand that servers can be busy, and I don't expect anyone to constantly make conversation with us or go above and beyond. However, I do expect basic customer service, cleanliness, and professionalism.
Asking for a table to be wiped down before eating is NOT an unreasonable request. I shouldn't have to get up three separate times just to have a clean place to eat, especially when we made a reservation ahead of time. I also shouldn't be made to feel uncomfortable or like I'm bothering an employee for asking for something so basic.
Overall, this was an extremely disappointing experience. Between the reservation issues, unsanitary conditions, lack of attentiveness, long wait times, and unprofessional attitudes, the entire visit was unpleasant. I hope management takes these concerns seriously because no customer should have to experience this kind of service, especially when they are simply asking for a clean table and basic hospitality.
