Such bad customer service! I walked in intending to shop after I take care of my exchange but…read moreinstead of apologizing for the inconvenience of having to come back to exchange a damaged merchandise, they decided to give me a hard time. I understand stores have return policy but if you sell damaged merch then you can and should bypass your company's return policy. I spoke with 3 people today, the first two couldn't understand that they cannot expect customers to pay full price on a damaged item and not come back for an exchange; and that if I am returning an item in "sellable condition" then I won't even be there in the first place. Unless your "sellable condition" includes damaged goods. The third person, another store Manager, honored the exchange and told me they don't put damaged items on the floor. Sure, maybe that's true but I'm sure they're aware that things can get damaged while on the floor. Bad customer service affects company revenue. Think of it this way, if you happily eat up your $10 cost by doing the right thing, in this case- exchanging the damaged item, chances are you will make a couple hundred dollars more in revenue for the additional items that I'm going to buy after the exchange because I was so happy with how you all tried to handle this unpleasant experience that it made me want to spend more money at your store.

wish I could rate 0 stars. walked in and found one item I've been looking for for a long time…read more found it in my size on the mannequin and the sales lady said they don't sell items on the mannequin?! it was the only size in that item they had and refused to sell to me. literally utter bullshit

Trianna helped me so much today. She was very sweet. Very patient. She has great customer service…read moreskills. The Gap is lucky to have her!

I've been against this company for so long, and now I have embraced them because their clothes fit…read moreso well. The store is clean, well-organized, and always a nice cool temperature. Their sales are great too if you wander in on a good day.

Johnny rules! She was so kind and helpful and made our experience so fucking awesome. My wife went…read morein there just to browse and left with her dream wedding dress and we wouldn't have been able to do it without Johnny. 10/10 recommend

Anthropologie in Carmel is a really beautiful store super clean, well organized, and definitely fun…read moreto walk through. Yes, it's pricey (as expected), but the clearance section is AMAZING. My daughter scored a pair of jeans that were originally around $300 for only $60, which honestly made the stop totally worth it. Only downside was the service... it wasn't great and felt a little unhelpful, which took away from the experience. But overall, if you love Anthro and want to hunt for deals, the clearance racks are where it's at.

Their service was truly amazing. They're value the customer and i appreciate that. I couldn't find…read morethe diffuser I wanted in store, it turns out it was only available online but I needed it pretty quickly for a gift. I decided to stop by anyway to see if they might be able to help. Sherry at the register and the manager were both so kind and helpful. They helped me place the order, arranged the shipping, and even waived the shipping fee, which I really appreciated. Im going to shop at this location only from now on. Thank you so much for your help!

So awesome that Anthro is now in Monterey! So much easier to access this cool store rather than the…read moreCarmel location. Parking in Carmel can be challenging! Plenty of parking in Del Monte Shopping center. Yipppee!

Super cute store with lots of really nice stuff that I would definitely buy if I have the $$ and…read morespace. :) Service was pretty good. The lady was nice and warm. Must visit!

Cute clothes and decor, didn't love the old man who worked there. Waited for the bathroom and as he…read morecame out, gave us the dirtiest look. Had some items we wanted to purchase but didn't want to deal with grouch.... lol, sad for the "family" who has to deal with that one.

I honestly like to come here to resell some of my clothes that are usually designer that I no…read morelonger wear. They usually do payouts but lately I've been going and they've just been doing in store balances, which kind of sucks! Some of the items that I have sold that are name brands like Lululemon, Zara, and Marc Jacob they do not pay out that's good considering they are somewhat good brands but that's fine. I only recommend bringing your clothes in if they are worth high value and you don't really care about because they will not pay you out a lot!

Plato's Closet offers a great shopping experience with a wide selection of trendy, gently used…read moreclothing at affordable prices. The staff is friendly and helpful, making it easy to find what you need. The store is well-organized and clean, which adds to the pleasant atmosphere. I appreciate their commitment to sustainability by promoting secondhand fashion. Overall, the combination of good service, variety, and quality makes Plato's Closet a go-to spot for those looking to refresh their wardrobe without breaking the bank. Definitely worth a visit!

I love Athleta! Good quality clothes that fit and lasts…read more I've had hit or miss on service. If I go on the not busy times (like near opening hours), service is better.

Lovely store but needs more selection and more colors, the blacks and grays are very versatile but…read moreit's nice to mix it up with something brighter.

Came in here with the intention of buying a board, wheels and shoes. Clerk refused to check the…read moreprice of these items to verify they were sale items. I don't really understand why it was so hard to price check these items but he never did and turned me off on buying shoes. Nevertheless, and despite this clerk not really wanting to assist me, I tried to pay for the board and wheels at the register. The manager at the register was catty and short with me about gripping my board. She was so unpleasant it turned me off to making the purchase all together. I decided to not buy anything because the customer service was so terrible. I really wanted these items but the whole experience just really turned me off. Even the clerk tried to make fun of the DGK board I was trying to buy. I ended up going to Zumiez's a couple doors to purchase these items as the experience was much friendlier. If the customer service isn't there, I'm not buying it.

I went to Vans and found it to be stocked with all the items I needed. The store clerk was…read morecourteous and helpful.

What a beautiful surprise to stumble across this lovely store in Carmel! So many amazing…read morehandcrafted pieces of jewelry and a unique clothing selection. If you're looking for accessories for your next burn, your upcoming trip to Tulum, or simply some original items to wear, this is the perfect spot!

Wonderful boutique with amazing women's wear. The selection of designer's is lovely, Johnny Was and…read moresome one of kind fun, casual jackets, wraps and dresses. The owner's are beyond helpful and a real joy to shop with in their beautiful retail space. Accessories from various artisans, great to pair with the fashion. Purchased a unique denim shirt with embellishment on the back of Bob Dylan all created on hand dyed fabric. So excited to wear it!

Dropped in to take a peek. So to say it's small for a…read moresecond hand resale shop is telling the truth. It's packed floor to ceiling, with just stuff. Stuff that's not salable. It's uncomfortably tight. Tight enough to where you feel unsafe to grab something. Fire hazard unsafe! Prices are high, I live in Monterey high. It seems to me they buy from garage and estate sales for the majority of their inventory. Last words... yikes!

Small store there's barlely room to turn around without knocking stuff over. Lots of merchandise,…read more it's expensive here. Reading glasses and sunglasses started 20.00. Jewelery was also expensive, starting at 10.00 for necklaces. Kitchen ware is expensive. I wouldn't go out of my way to shop here.