I tired it again because it was early and I was hungry and driving by. I also figured because of the pandemic at least they'd be wearing gloves this time. The cashier had gloves on, took my money, grabbed my bagel, passed it to the person making my bagel and then continued with transactions with THE SAME gloves... I asked for my money back and left. I can't speak to the cleanliness of other locations but this one has some issues to work out. It's bad read more

Usually very good but was disappointed last week almost burnt luke warm bagel plain cream cheese was put on with a knife that had been in something pickled Day olds were supposed to be sesame per the cashier but were everything. can't do garlic read more

Hello again. Sunday 8/16/20 on my way into town I had attempted multiple times to call in my lox and bagel sandwich so it would be ready upon my arrival. The phone number given just rings and eventually an answering machine picks up. Once at the shop I approach the counter. The unkempt young man at the register seemed like he was fighting a nasty hangover, he could barely keep it together. I spoke loud and clear to him when ordering, he was struggling, I had to repeat my order three times. While paying for my sandwich and coffee using my debit card, the young man mumbled something about the power being out the night before and the card machine not working. He then pointed to a ATM machine located in the lobby and told me to use it. I inquired about the fee the ATM would charge, "three bucks" he responded. I told the young man that Ill use the in-house ATM if they take the three dollars off my order which is fair. A loud "that's not gonna happen" came from the small rude girl who wasn't part of the conversation. You aren't going to charge me an extra three dollars because your card reader doesn't work. The young man ran my card again this time with success. The employees here at The Bagelry are half drunk, rude, and a disappoint every time, they are not good people. read more

Absolutely horrendous Super small hard bagel I ordered avocado And guess what? My bagel had no avocado I'm still mad about it. How dare you Ruined my day shame on you read more

Who one downtown is much better than the one on SoCal I don't understand why the bagels are just better formed

Love love LOVE the Lox and cream cheese bagel. The only reason I'm deducting a star is because I always ask for no green onions and without fail I always seem to get green onions in the whipped cream and not on top of the lox. So makes it a bit harder to get them out. read more

The Bagelry - Lox and cream cheese on garlic bagel toasted - Bagels Near Me - Soquel, California

I don't usually leave bad reviews, but sadly I had to for the Bagelry. I wanted to like this place, I really did! I stopped by today for a quick lunch and was disappointed. No one greeted me as I came in the door even though there were three people behind the counter. It was a bad way to start out, but I hoped at least the food would be good. Sadly, it was not. I ordered the French onion soup and it was not good. The broth was watery and bland. The "croutons" on top were day old bagels roughly sliced into squares and not even toasted. There was a pile of un-melted cheese thrown half-hazardly onto the soup. I tried to eat it because it cost me $4.25 but I just couldn't. The bagels themselves aren't that good for a place specializing in bagels. Overall, it wasn't good. Bad service, bad food and pricey for what it is. read more

The Bagelry - The watery French onion soup - Bagels Near Me - Soquel, California

I came here today and ordered the lox deluxe which came with capers, cream cheese, and red onion.It also came with tomato but I chose not to have it My choise of bagel was the everything bagel toasted I also ordered a diet coke.The lox deluxe was very tasty with the cream cheese and lox being very flavorful and just the right amount of crunch on toasted bagel . The service was really good as well. read more

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My first time yesterday. Disappointed all the way.. Their bagel are not even decent. They don't have any lettuce, sprouts only? Eew. I asked cheese for for my kid. It was melted all over. everywhere, looking so messy. Impossible to eat. I returned it and they gave me my money back. No excuses , he just said: that 's the way we do it. Well, you are doing wrong and you are not even professional. Tomatoes was disgusting and way to big. Joke really! If you sell bagel, try to do it the right way for your clients. And, finally out of Diet coke... waste of my money and last time at that place. read more

The service was bad but the food ok I asked for 2 bagels with butter and 1 with cream cheese and they gave me 3 with cream cheese and butter

My husband took my daughter to the Bagelry 45 minutes before closing and ordered a scrambagel. She was told she could not order an scrambagel as they were not making them anymore that day. Many other customers inside were eating scrambagels. It was very disappointing. read more

Great local spot. Wonderful food. I like that I can call ahead and they will have it ready for me. 5/5 rating

I went to the Bagelry the other day an hour and 10 minutes before closing. I walked in (the door was wide open so I didn't notice the closed sign on the door). There were lots of customers eating at the tables and at least 4 people busy working and making bagel sandwiches. I stood at the counter for at least 3 minutes before someone yelled out that they were out of bagels and didn't I see the closed sign on the door! Super rude to completely ignore me just because I didn't see your closed sign. Not sure I'll go back. read more

The bagels here are extraordinarily awesome!! The vibe is small but the food and service are huge! Supporting our local High School AND providing excellent food!! A Knightly combo!! read more

The Bagelry - The Bagelry ROCKS!!! - Bagels Near Me - Soquel, California

I'm so excited to serve a Bagelry spread for Easter. I just have to write the review before I even pick up the order. I've been a fan of the Bagelry since I moved here in the 80's. They are a Santa Cruz culinary treasure. I'm so happy they have survived the anti-carb, Covid and whatever other BS change brings. read more

I am very disappointed because this is my first day buy bagel here I talk the employe my name is adrian and this what I get they put adrianna my name is adrian this is not right I feel discriminated read more

The Bagelry - Bagels Near Me - Soquel, California

The only reason I go here, ever, is because it's right next to my house. That said, the place is terrible on so many levels. The bagels are the only decent part, most of the time. Usually I'll go and get an everything bagel with toffuti cream cheese, olives, green onions, and tomatoes. When they don't mess up the order it's great. However the employees seem to hate their job, and don't care about good customer service, they act as if it is an inconvenience for them to have to take an order. I walked in today and happily walked to the counter and greeted the female employee with the dark hair and bangs with "hi, how are you?" And she just looked at me and without a smile or a response took my order. As well, because I get the same thing most of the time I care about the tomatoes(which alternate between these nice small ones, and large gross ones) so I asked her if they had the nice ones, and she didn't try to get me an answer just said "I don't know"... wtf? Then when she asked for my name I gave it to her, and she got my name wrong(which isn't a big deal), but she asked me if it was right and I said no it's Parker, but as a joke said "either works though! Lol" and she just asked me "well which one is it...?" And inherently this isn't a bad question, but overall is pretty rude, and adds to my first point, being they see customers as an inconvenience. The other issue I have is the quality control of how the bagels turn out... but there are so many times I've had everything fall off my bagel, or I order it with jam and they don't offer a paper boat so all the jam come off when I open the wrapping, or the cream cheese isn't non dairy like I asked, etc... Overall, this place is a mess of disinterested employees who couldn't care less about their customers, and making bagels that are consistently good. read more

This place sucks. Bagels are small, super dry. Bagel Cafe in Scott's Valley is astronomically better.

We went here because we wanted to try a different location other than the main Santa Cruz shop. Well, we happened to get there when a softball team got there. They were kids. Place was insane. Now scratch out the kids, parking can be a challenge, the shop is on the smaller size. I'm glad we tried it, but think we'll stick to the downtown location. read more

Disappointed. Paid around $18 for two Yerba mate drinks and two bagels. I specifically asked for avocado on both bagels and PAID FOR AVOCADO when I didn't receive any on both bagels. I tried to call the store and the phone number is out of service. You're better off just buying bagels from the store. read more

Happiest, friendliest, thankful staff and delicious bagel too! So refreshing to start the day engaging with such wonderful people.

Bagels are SO DELICIOUS!!! satisfying my craving for sure highly recommend, I absolutely love this place they never disappoint:)

Got a dozen plain bagels and some cream cheese to go. Cream cheese was good, but the bagels were dry and kind of hard, tasted stale. Would not buy bagels from here again. read more

I LOVE a good smoked salmon bagel, and this is the great place to get one in Santa Cruz. I work downtown so I'm use to going to the location there, but this one isn't bad. Service-wise, I feel like this one is lacking... Every time I've been here, the people behind the counter don't seem to care much about anything. Food-wise, I always get either the lox and cream cheese or lox deluxe. Both have smoked salmon, green/red onions, and cream cheese. Deluxe has tomatoes and capers (and is $0.80 more). The cream cheese is very light, and they pile it on! Every time I ask for less cream cheese I always end up scraping a bunch off... Which is great if you love cream cheese. The smoked salmon is alright - wish it was thinner and had more of a smokey flavor, but it's not bad. And what bagel should I get, you ask? GARLIC. Forever and always: garlic. It goes great with the lox, and I love the bits of crunchy garlic sprinkled on top. Mm... It might not be the best bagel EVER, but it's a great place to go to if you're craving a good bagel sandwich! read more

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This place has made me sick a couple of times and I will never be going back. It's not clean enough and the employees don't wear gloves. The bagels are sometimes stale, sometimes burnt. You're really playing roulette here. read more

Made a wrong turn on our way to the 1. Turns out it was meant to be. Very unique menu accommodating all types of diets. They offer vegan, non-dairy, gluten free, vegetarian... You name it. They had spread combos I have never even seen at any of our local bagel places. Tons of unique spread flavors. We got the jalepeno garlic artichoke and a pumpkin spread to go. The bagels are fresh and have that perfect bagely soft chew. I got a salt bagel toasted with cream cheese, tomato, and cucumber (and I add a sprinkle of pepper). The tomatoes were so fresh and ripe. They tasted like the were fresh from the garden. So sweet and yummy! No nasty pale tomatoes with a green core here. The hubs got the everything bagel toasted, with cream cheese, lox, and onions. He said it was one of the best everything bagels he has had and they were much better than Western Bagels. My cousin got a 3 seed bagel with cream cheese, lox, and green onion. She loved hers as well. We loved them so much we got a half dozen to go with spread for later! If you are passing through, do yourself a favor and make a wrong turn too. You won't regret it! read more

We were desperate for something that felt like breakfast and with everything closed or modified were having trouble. Pulled in here as a last resort - instead found paradise! Bagel sandwiches were the bomb - lots of egg, bagel so tasty and soft, bacon crisp - And they were actually so large we saved half for the next day - and they were just as good reheated. read more

The Seabright location is much better than this one. IMO. At 800am you'd expect fresh bagels instead I felt like I just bought a dozen of day old bagels for near $16 including their cream cheese which I almost left on the counter because the gal at the counter hands me the heavy bag of bagels (thinking the cream cheese was inside the bag). I peak inside and no tub of cream cheese. I looked back on the counter and there it was sitting. Wished she would have told me or else I would have forgotten it. I ordered a "gluten free" bagel with hummus and to my surprise the gal whips out a bag of Udi's gluten free bagel. WTF! Seriously? did I just pay $4.00 one bagel (with hummus) for something I can buy at the grocery and get a whole bag of gluten free bagels for $5? SMH! How can an in-house made bagel shop sell packaged bagels??? I felt so deceived. To top it off she did not toast it like I requested. Gluten free bread needs to be toasted or it just taste like mush. Why is this location not consistent like the Seabright location? I drive 10 min more just to avoid this shop. read more

They do a good job as long as they're not too busy as well as your other two locations sweet ride in Santa Cruz do a good job great bagels fair price not too long of a wait fair for the Dollar and good to go read more

I love these bagels, but every time I come in the staff is rude. I made an order over the phone since I had my 6 month old and it was raining. Took me a few rounds of circling the parking lot but I found parking, not a big deal. I waited a few minutes until I saw my order was up so I stepped to the register on the right side to pay. Said I had the phone pick up. The woman shot me a dirty look & said "Well then you need to get in line to pay". I usually come on Sunday's and recognized her. She always seems to have an attitude when taking orders. I hear the Sea Bright location is good, though so maybe I'll try that next time. Bagels are great though, very bummed with service. read more

Updating & giving an extra two stars cause their customer service is above average, and that's hard to find now days. I had an instance where I didn't fully receive what I had desired. Without question they comped me a free item of which they made on point. I was very happy with the experience even though I was disappointed in the beginning due to not receiving what I wanted originally. Yet they fixed it, made me laugh about it and I left with a smile on my face. read more

The Bagelry - Scrambagel with Tomato... add guac and you'll be in heaven. - Bagels Near Me - Soquel, California

I didn't even get to the counter. I observed the big doogie working the register was bagging bagels and taking cash back and forth without washing his hands. A set of tongs was available but he was grabbing the customers food with his grubby paws. I had to jump out of line and bail. Saturday 4/13/19 @ 11:45 AM. read more

Good stuff! Had a cream cheese and tomato on 3 seed bagel. Kids had bacon and cheese on plain. We all enjoyed it. Reminds me of one back home in Durango, Co. Yummy! Was packed on a Sat morning so be ready to wait! read more

4 stars for the great bagels. 1-2 stars for the service. Not sure why this location staff have a little bit of "attitude ".

A little expensive for a bagel if you get all the things you want on it, but there are tons of options to choose from an a really friendly staff. The bagel is still really good obviously and they put a generous amount of cream cheese & whatever other toppings you choose. read more

Dont look at all the other reviews, been eating here for a long time would always go for lunch during school, 100% recommend, fair warning does get busy! (Most the locals will tell you its the place to go) read more

I'll admit, these are not the best bagels I've had in my life, but they are pretty darn good! They have a decent staff. They seem friendly, but I have seen them a bit unkept at times. As long as I get what I need that's what matters. I usually have to order in because I haven't had the best of luck placing a phone order. I would likely visit more often if they would pick up their phone. read more

Ok, let me set the stage. It's 11am on a Sunday...: and this is a bagel shop. It's semi-busy. Not abnormally busy for a Sunday. It's not like a bus filled with the graduating class from Cabrillo College just pulled in or anything. We ask for a toasted sesame seed bagel and cream cheese. No sesame seed bagels left. No cream cheese left. Weird, and I am feeling a little like the Monty Python skit "this is a cheese shop, isn't it". Second choices made, I get our coffee. No cream left either. Soy milk only. Wow. Did they know that they would be open? Simple order, though. How long could this take to fill? Five minutes? Ten minutes? Twenty minutes? Thirty minutes? How about thirty-five minutes. While I waited I saw them get restocked with both sesame bagels and cream cheese. It would have been nice for them to mention that these weren't out forever. I can see why there were some good reviews, though. If you were friends with the lady preparing the bagels, she would deliver them to your table with some nice conversation. If you weren't, though, your order got unceremoniously dropped on the counter with no indication as to who it belonged. Warning: if you see such an order dropped on the table, don't ask about it, as they will get really exasperated. Just try and identify if it is yours and roll the dice. One of my favorite aspects was that they toasted our bagels immediately, but only got around to preparing them with our second choice of cream cheese thirty minutes later. This made the bagels extra dry and stale. Thank you for that nice touch. I am seriously trying to give these people the benefit of the doubt. I don't write many bad reviews and often refrain from writing them when the average review is so high, assuming I may have caught them on a bad day. Every restaurant gets busy. Every restaurant has those moments where a crowd overwhelms them. I try not to judge them on these outliers. However, I don't often see people standing around doing nothing, taking time to chat with friends and treat people like they are being an imposition during these times. More frequently, the appropriate response is to have enough self awareness to recognize what poor service they are giving. read more

I have been going to this place for a few years now and used to really love it, which is why it gets 2 stars instead of just 1, but I'm now kind of over it. I used to love going here for a quick (yes, I said QUICK) week-day lunch or weekend "brunch", they had fast and yummy bagels with generous toppings, a great variety of bagel and spread flavors as well as actual bagel-sandwich items that are pretty good. Not anymore, it seems. Sure, the menu is the same, but the last few times I've been there they've either gotten the order wrong, took forever doing it, or (like today) are out of the things you ordered AND take forever to tell you about it. It's one thing to be out of something and let the customer know prior to ordering, quite another to have to wait in line for forever just to order, wait more for the order to be done, then find out 20 minutes later or so that they don't even have what you want. I went there today as a special treat to bring my boyfriend for Father's Day since he loves the garlic bagels with fandango and artichoke/jalapeno spreads... they were all out of both and called me to the counter twice to break the news. This has happened before on the weekend (same time, around noon), and I'm left wondering why they wouldn't anticipate a busy day and make more? The attitude of everyone there (not just this time, but the last few times) has been pretty sour and unwelcoming as well. All in all, my visits to the Bagelry recently have just been disappointing and not worth the 20-30 minute wait for something we didn't even want. read more

This store sucks. It is always out of bagels. How can a store stay open when they also run out of bagels.