Waste of money. Although it looks good the refrigerator never worked well and is VERY loud. Since…read moreit's installation, less than a year ago, I've replaced both motors (I have side by side), both gaskets and a fan. When it's humid the stainless steel covering the freezer portion has condensation build up to the point it pools on the floor. If you don't want to go all the way up to SubZero try GE Monogram which I have in another home and is quiet, efficient and work perfectly.

Northland builds refrigerators for both industrial (laboratory), commercial (restaurant/bar) and…read morehome use. We purchase a 48" Cabinet model for our dream kitchen in 2005. We loved Northland's simplicity (no ice/water in the door) heavy duty shelves and simple design. So many refrigerators with all the fancy storage options have TERRIBLE space utilization. Anyway, we woke Sunday morning to find the temperature in our freezer was 40 degrees. We are pretty handy and figured out that the condenser fan was not working. We set up a box fan to supplement the cooling of the coils. A few hours later, we were back to a satisfactory temperature so we bought ourselves time to place a non Sunday emergency repair call. We called several appliance service companies this morning and it turns out appliance repair people don't like working on cabinet refrigerators. The company we purchased our appliances from had also offered service but has since gone out of business. Out of desperation we finally called Northland. We told them what was wrong and they told us what part we needed and offered to walk it through to their shipping department to get it out TODAY so we can have it before the holiday. The Northland repair tech was pretty impressed with our temporary fix and our diagnostics of the issue and said 'you sound pretty handy, you could fix this yourself'. He explained what we needed to do and offered phone support if we need assistance after receiving the part. It is nice to find that 8 years after the purchase that you are still happy with the company. This was an investment and not just a refrigerator. It is built into a wall of cabinets and has a custom front, so it would be a challenge if it needed to be replaced. It was nice to find out that we can also purchase an entire new cooling unit if need be in the future.

We paid over $4,000 for this small refrigerator for our bar area from Marvel Refrigeration not too…read moremany years ago. All of a sudden out of nowhere, the refrigerator started beeping 3 times every 60 seconds, LOUDLY. We have high ceilings, tile floors and granite countertops on our bar and credenza, so these beeps echo and are nonstop. I called Marvel to ask how this beeping could be stopped, and was shocked to find the answer was that IT COULDN'T BE STOPPED. Because they do not sell this refrigerator model now, the parts were not being made that would repair it so it would stop the beeping. Marvel actually suggested that I resort to Ebay to look for a part that was used and hire someone to come in and trade out the part. Of course NONE were for sale on Ebay. In the meantime, this expensive baby refrigerator drives me insane on a daily basis, as I can hear the beeping in my office on the other side of the house. I can't bring myself to throw out a $4,000 refrigerator, so I suffer with enduring the incredibly annoying noise all day, all night.

I have tried for days to find a replacement part for my AGA Marvel dishwasher and it's not possible…read moreto reach anyone who can help. Not AGA directly, not the dealer, bot Lowes (they carry Marvel) - not anywhere. save yourself the trouble and buy an appliance line that you can get a replacement part for. completely worthless customer service.

Only five stars allowed? After being without an oven since…read moreNovember, we were THRILLED when our new range arrived. Since it is a dual fuel - gas on top and an electric oven - plus a downdraft, few installers can tackle a task like that. Dan arrived within only two days, and has installed lots of dual fuels and downdrafts before. He was polite, efficient, kept asking me if I had any questions, and cleaned up when he was done, including the removal of my old sweetheart. May she rest in peace. Call 231-652-0372 to get it done right!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

I went to Millard's last week to look for a washer and dryer. My expectations weren't the highest…read morebecause my previous encounters there had not been the best. A lady named Terri Ann greeted me when I arrived and showed me several choices and answered all my questions to my satisfaction. She wasn't pushy, just wanted to answer all my questions. I made my decision and went to the front of the store to make delivery arrangements. The owner even joined us for a bit which I thought was great customer appreciation. Terri Ann made it a great experience for me, no high pressure and a smile all the way. Also, they delivered it two days later. They arrived and took our old set out, installed it and installed the new set and hauled away the old one. I am very happy with the entire experience and the people I worked with!

I purchased a new dishwasher and the wiring harness to the pump was damaged when delivered. They…read moreordered the new part and replaced it three days later. The unit would still not pump out all of the water. I asked to have this dishwasher replaced with a new unit because I was not keeping this one which was on its second service call and had not washed the first load of dishes. I had paid over $1,000 so I felt my request to be reasonable. I did try to buy another unit from Millards but there were none available in the finish I needed. They destroyed my check and picked up the non-working unit. HOWEVER, they sent me an invoice for $125 for installation which had a hand written note on it "You Owe This!" and underlined. When I went to the store and spoke with Greg Millard regarding this invoice, he told me what a favor he did us by not also charging for a pickup. That was a little more than insulting. This is what I would have expected from one of the "big box stores" and why I chose to pay a little more and get customer service over price. That was clearly not the case at this store.

It's a shame more people haven't left a review for RMS Refrigeration and Mechanical Services. These…read moreboys run a top notch HVAC / heater services company. I had a few "expert" HVAC companies come out and try to fix my boiler house setup. The reputable company out of Greenville had no idea what they were doing but still charged me a service fee. Brad from RMS came out, trouble shot, and fixed my system in under 2 hours which is less than I was quoted. Guarantee I will use RMS to install a new HVAC system for my house. Can't recommend enough!!!!

Business owners or operation manager that needs service for refrigeration, or mechanical. Very…read moreprofessional and fast to. No call backs.

This store is horrible. I have purchased a lot of stuff there and I have never walked out the door…read morewith it when I ought it they always have to order it. This includes a lawnmower that was on sale just before mowing season started. Eleven items in all they always had to order it and you had better get there when they call because they put it on the floor to sell she they get it. I now buy from other places. Kinda over priced anyway.