Extremely Disappointed ! We reviewed several local menus online for a place to eat prior to going to a show last night at the Ridgefield Playhouse. The Ancient Mariner was one of them, and the name, online pictures and menu selections seemed as though it was an old school cozy bar / seafood restaurant and a perfect dinner stop for us.
At first glance upon arrival.. the restaurant had all the appeal as seen in the online photos. We were happy to be greeted and seating rather quickly. Our table near the window was half booth on one side and half chairs on the opposite side. Unfortunately, the booth seat height does not quite work well with the chair table height, and was somewhat uncomfortable.
We ordered drinks and the crab cake appetizers from the same person who had sat us, actually he seemed to be perhaps the, or one of the owners. (not 100% sure if he was, but he seemed to talk like he was) The drinks were tasty but on the weak side for alcohol, and the crab cakes were similar, tasty.. but weak on the amount of crab. Nothing at this point warranted a bad review, however what came next is why this review is being left.
Everything went down hill fast when we saw the entree's we were served. My friend ordered seared Sea Scallops $22, and I ordered the 1st Mate's Platter $21. There is actually a review below from a different customer that states what was given to us perfectly, so I have it quoted here: "It seemed as though the chef just doesn't care at all what is leaving the kitchen." Not only was this true, but true for the staff as well.
The 8 scallops on the Sea Scallop entree were each the size of a nickle... I am not even sure they were sea scallops.. perhaps bay scallops or something else. I know we were in Ridgefield which can be pricey compared to other parts of the state, but really? The plate looked so bland and boring, at least put the scallops in a casserole dish or something.
$22 for what was received is ridiculous with just a baked potato. Salads are a la cart and the dish was not worth half that. I would expect to see that dish size as an early bird special for seniors at a diner for $9.95.. but they would probably get salad included.
The biggest disappointment however was the 1st Mate's Platter. Everything was overcooked.. and by everything, I literally mean 2 shrimp.. 2 of the same nickle size scallops, and maybe 8 burnt clam strips crumbs / pieces. Nope, I am not exaggerating either. Not only was everything dry and over cooked, they were also bland, greasy and not very tasty. Even the fries were dry, tasteless and seemed old. What I thought was cocktail sauce ended up being ketchup, and the tartar sauce was the worst I have ever tasted. There was ketchup on the table.. perhaps it was meant to be cocktail sauce that someone forgot to add in some horse radish?
When the 2 seafood dished first came to the table, Everyone including myself thought that we were given kid size menu items. We mentioned this to our waiter, who's attitude immediately shifted, who then walked away and didn't return for the rest of the visit. This is not acceptable behavior, and was indeed when I knew that a review must be written so that other potential customers do not end up having the same experience.
The $21 1st Mate's Platter was so awful, we took a picture in hopes to share the ridiculousness... however, right now I don't see where I can do that here on yelp just yet. Just like the Sea Scallop platter... the size of this entree would only be worth $9.95 elsewhere in CT. The food and pricing is similar to what you would expect to see at a tourist trap restaurant near a beach somewhere beautiful (not in some plaza).. but even at that type of place you would at least want it cooked properly.
Maybe the waiter wasn't an owner after all and just really didn't care, perhaps the cook as well, who knows it could have been a really off night, or running low on product... but I don't think so. One review leads me to believe that ownership has changed hands at some point recently, and may have contributed to such a difference in our dining expectations.
If you are the owner of The Ancient Mariner and see this review... don't get mad at the customer review. Instead.. improve your dishes and/or adjust your pricing to reflect what is being served. In addition, anyone who is waiting tables (owner or not), should learn to recognize if a plate has not been made properly, as well as properly address customers concerns and not just walk away. Until I hear otherwise, I plan to stay away from that place, and would recommend anyone going to a show nearby to eat and drink elsewhere as well. This is by far my longest and most disappointing review I have ever written, and it is for a reason... until change happens, customers should beware. read more