1. That Girl + Co

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Lemont, IL

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That Girl + Co

5.0 (2 reviews)

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1 month ago

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3 years ago

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1 Happy Girl - Cold Shoulder Details

1 Happy Girl

3.0(22 reviews)
0.1 mi
•$$

Great selection that is beautifully merchandised and supported with terrific service. Highly…read morerecommend.

I had a really disappointing experience with this boutique. I exchanged an item and received a…read morestore credit. Common practice for these small boutiques. You are not refunded but given a credit to use inn their store. When I returned to use it--just five days past the expiration dat (only 6months by the way) the staff member told me it might still be possible to use it and suggested I reach out to the owner, since she has reactivated store credits for others in the past. What's most frustrating is that the expiration date was never mentioned to me at the time of the exchange. It was simply handwritten in pen on the receipt, which I didn't even notice. That's not a professional or transparent way to communicate an important policy, especially when it involves a customer's money. When I contacted the owner, I was told the system automatically deletes expired credits and there was absolutely nothing that could be done. This contradicts what I was told in the store and left me feeling dismissed as a customer. I understand having policies, but this felt unnecessarily rigid and inconsistent. I won't be shopping here again, and I'd caution others to be aware that store credits can quietly expire without clear communication or flexibility.

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1 Happy Girl - We are known for our accessories & effortless fashion

We are known for our accessories & effortless fashion

1 Happy Girl - Miss Me Clothing Galore!

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We Love A Good Plaid

Kohl's - Entrance next to Homegoods, with Sephora branding

Kohl's

3.2(22 reviews)
2.2 mi
•$$

I like Kohl's it's not a "full service" department store, bit you can find help if you need…read moreassistance. This store is great for bargain hunting. Many sale items, discounts and clearance items can be found. Nice shopping atmosphere in the store. Much nicer than most discount retailers.

The cashier didnt bother to put one of the items in the bag. When we got home we noticed the item…read morewas not it the bag. I called and was told I could come back and get it, oh thanks. Its rare that I get out to shop as I have health issues. I was very excited to be having a well enough day to get out and that I actually found some items that fit. We walk so slow that I know the cashier had to have noticed the bra was still on the counter way before we got to our car and could have walked out and given it to us. There was a customer right behind us so she probably just pushed it to the side and figured she would rather have us come back and get it instead of doing the right thing and walking out to give it to us. I spoke to a manager??? (Musa), at least they told me he was, but most managers care about customer service. He sounded like he could totally care less. When I explained what happened his reply was that he would speak to her. I asked if someone could deliver the item since it was their mistake. Why should we have to waste our gas. He said no we dont do that but he would have a talk with her. I told him that doesnt help me and that I should at least get some sort of discount off the item to help pay for my gas money it will cost to go back and get the item, as it was not my mistake. Again he said "we dont do that" But why should we have to spend gas money because she didnt walk out after us when made the mistake of not putting it in the bag? They could have shipped it or had it delivered, via uber or any other delivery service. It was not fair to me. I really would have just asked for refund but as I said I hardly ever get out to shop in person and try things on so I wanted the item. They could have given a small refund for error. If Musa really is a manager he is a terrible one and does not care about customers.

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Kohl's
Kohl's
Kohl's

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Martellen's Bridal

Martellen's Bridal

4.3(84 reviews)
0.1 mi
•$$

When searching for a bridal salon that wasn't a chain, I came across local business Martellen's…read more (And later I found out that at least 3 of my friends bought their dresses from here too!) Upon scheduling the first appointment, I was treated like royalty. My first appointment, I had no idea what kind of dress I wanted. The staff was very patient with me. I couldn't pull the trigger right away, so my bridal party and mom went to lunch and came back so I could commit to the dress. Keep in mind, yes, you need an appointment to try on dresses. As they were with other customers, we killed time walking around before heading back to the shop. I went in around Labor Day, and my dress originally came in store in December. As my wedding was not until August, I was happy about this. I had 2 appointments for fittings. I was happy that they offered evening appointments for this so I didn't have to miss work. I LOVED my dress and received many compliments. Thank you, Martellen, for making me feel so beautiful on my wedding day.

The only thing that was ok were the mimosas. This was a very impersonal experience. The saleswomen…read morewere gossiping the whole time and our bride was ready multiple times with the consultant nowhere in sight. No, she was not looking for a new dress. Overall, would only recommend if you know EXACTLY what you want cause they will give you the same style you hate over and over!

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Martellen's Bridal
Martellen's Bridal
Martellen's Bridal

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That Girl + Co - accessories - Updated October 2026

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