Pains me to write a negative review cause this place used to be really good , but the last two times were terrible.
I booked an appointment at 5:30 on Monday and I asked for deep tissue . My masseuse was being extremely rough and so I asked if she could please apply less pressure as she was hurting me . She then sighed / scoffed , and said
"I thought you wanted deep tissue "
You could tell she was super irritated which I don't know why . I've had other masseuses that ask me do I want light , medium or hard pressure and to tell them if they're too hard . You can still do a deep tissue massage with medium to light pressure .
She then went from being rough to barley any pressure at all but I was scared to say anything else since she was already acting irritated. I also enjoy listening to the music they play but it was so low I could barley hear it and could here people talking in the other room which also took from the experience:
I felt her kneading like with the Swedish technique which is literally not what I asked for . In addition , she literally wasn't massaging any of the tense areas I mentioned . She was stretching my arm aggressively and kept saying relax relax like a demand . There was nothing relaxing at all and I felt super uncomfortable.
I had booked an hour but due to her hostility , and inibaility to target my areas of pain, I respectfully told her I would like the 30 min instead of the 60 mins . She sighed again and said "but you booked for the hour , if you do 30 mins there's only 5 mins left " to which I said was fine .
She then told me I would still have to pay for the hour because that's what I booked which I informed her is incorrect. I've had chronic pain for years and I was in so much pain which is why I booked the massage . If she wasn't being so rude and aggressive I would have done the hour plus a generous tip as always .
Finally I go to pay, where she tells me again to pay full price for the 60 min . I told her i would not as I just did 30. She said again "but you booked the 60 , we had people trying to make appointments but they couldn't cause YOU took the time slot and we had to deny them .
I then explained that I felt her comment / attitude was rude and she was not targeting my areas of pain or doing the deep tissue technique.
She kept being agrumentative with me instead of apologizing for my experience . And kept sighing and shaking her head .
Why should I feel guilty for not wanting to pay 60 dollars for a terrible massage and service ? I understand everyone has different techniques but to be so blantaly rude and not even target any areas I mentioned is unacceptable. Even after everything I still gave a $5 tip for her time .
I think she was the same masseuse from last time which was so rough that I actually was sore for days after and got a headache after my massage . I tried to give it another chance cause there is a couple masseuses that we're good but idk what happened to them . :(
I honestly wish I could just get my money back because $45 is a lot for someone to pay and have such a terrible experience/ service
Otherwise , Thinking of doing a chargeback for the payment since it's not right .
Positive note : place is clean and facility is nice read more