First time here and it was a good experience. The eye doctor was very talented and took care of me…read morequick. The staff were nice too, the receptionist too. The person who sold me my new glasses was also very kind and found me the exact pair I wanted. Very happy with the experience, it just felt like my time with the doctor was rushed and they also got my address wrong at first. Apart from that it was good.

Close to the house so I ran in to find out how much a visit would cost. Decided to go with them…read more Was NOT happy with the much higher price I got stuck with. Ordered contacts with them with the understanding that there was a rebate but it appears that the rebate is no good. Disappointed will go back to my old one (that I was not happy with last year) who takes my medical insurance for a big chunk of the bill.

I had a eye emergency and they saw me right away. Their staff is incredible and the doctor was so…read moreinformative and helpful. Definitely recommend and I'm going back to have my vision screen there.!!

New to the area. Did my research looking for a new eye care center in the area and WOW! They met my…read moreexpectations. From my online registration, their availability, eye exam and selection of glasses. I was in, out and well informed with a plan going forward. Great job everyone.

My eye exam was very thorough! The ambiance was great and everyone was friendly and very helpful.read more

Amazing visit definitely recommend the eye doctor definitely knows her stuff she take cares of you…read morepersonally

My family and I have had great experiences there! Doctors…read moreare so nice and knowledgeable. Staff is friendly. Adriana there is very helpful when helping with glasses and contacts. Need help; ask for her! Overall this is a good place to get eye care! Thank You!

Where do I begin. A few things made this a discouraging visit. So, upon scheduling this appt, I…read moregot a call the next day saying that my appointment would be cancelled if I didn't provide my insurance over the phone. I was taken aback having never experienced this protocol before. Usually, insurance information is taken upon arrival and certainly if there is a protocol to take insurance information before arrival there isn't a threat of my visit being cancelled. #cattlemanagement #noCUSTOMERservice This immediately let me know that this was not a place that put customer service as a priority. I arrived at check-in, was seated and waited on the young lady to come and get my preliminary exams completed. She was distracted by keekeeing with her good girlfriends... I mean this really threw me for a loop. I thought I was being punked... I was sitting up there bare-faced half blind with my blurry vision. She got my glasses in her hand and she chit chatting catching up with her friends... All I could do was say WOW.. shake my head and patiently wait on her to finish her conversation. She wiped down the areas with alcohol that I would place my face on to examine my eyes. She didnt allow the areas to dry down before she instructed me to place my face on the machine. She took me into the other room. The visit went accordingly - doctor came in examined me, discussed implications and options, and concluded my visit. Immediately after I left my face started to burn and blister. I called back on Monday and sent over pictures of my injury. The office manager said that I wasn't injured and that my blisters looked liked pimples. No accountability, no accommodation nothing... This place needs to be shut down or the optometrist needs to find better office managers and technicians. I've been wearing glasses since I was two. Never in my life have I ever experienced a visit like this before. I'm horrified at the way I was treated. The best thing I can say about this visit is that I discovered a new allergy. I'm allergic to direct contact alcohol on face.

Amazing customer service! Everyone was so nice. Really good with children. And they are open on…read moreSaturdays.

I took my elementary aged daughter for an eye exam and glasses during the pandemic. They were very…read moreserious about their cleaning procedure and protocol. I appreciated that as I could see they were not taking any risks. The staff was very patient and kind to my daughter who is pretty hyper. The doctors were also very patient and both doctors met with my kid because of her condition. I felt like they really cared and were genuinely good doctors who didn't rush us out the door. Also, we were not rushed or pressured to get all the add ons for the lenses. It was more of an option and they had exactly what insurance would cover and how much so I could make a decision. The glasses will be done in 5-10 business days. I did ask if we could try to rush it and they said they would definitely try.

Wow! Truly the best experience! I took my one year old in for an eye exam, and the staff were…read moreincredibly sweet and welcoming. Dr. Pitts was amazing! She was so patient and great with our little one. She made the appointment fun while also taking the time to explain my child's eye development and share helpful tips on how to support it at home. Thank you!

Call the business to see if they carried silhouette frames…read more The young man that answered the phone confirmed he carried them. Once I showed up and asked to look at the frames, the same young man said he didn't have silhouettes but he had a comparable. Wasted my time by not being honest. Just a suggestion, if someone asks you for a specific type of frame. Tell the truth!

I first stopped in to this location after picking up my order from Starbucks next-door. I stopped…read morein to see if they had any frames that I would like. I've also been in search of a new eye doctor. Marco, the gentleman that greeted me was very professional and very accommodating. I made the decision to set an appointment. Today I went in for my appointment, I called ahead of time to let them know that I would be a few minutes late. The staff once again was very pleasant and very accommodating. I completed the paperwork and waited just a few moments. When the technician asked me to come back to do the initial eye exams. The equipment was in an open concept area. There was a woman and man in a business conversation. The man's voice was very loud. The two people were clearly engaged in a conversation related to the business of this particular location and franchise. For the first exam, they were directly behind me talking very loudly. Making it very difficult to concentrate on what the tech was asking me to do and also making it difficult for me to hear her speak to me. We proceeded to the second exam, which was two part. Again, the man and woman were standing directly behind me having a very loud in-depth business conversation. Making it excessively difficult to concentrate on the particular exam for peripheral vision. I expressed my concern to the tech about how disruptive it was and how difficult it was to concentrate. She was very kind and apologized and offered me to wait until they finish the conversation. The man and woman proceeded to the showroom, but were still very loud and disruptive. I completed the second part of the second exam. I once again in a respectful manner expressed my concern over the disruption. And then I ask, is that the doctor? Indeed, the woman engaged in this conversation in the earshot of customers was the doctor. I was so offended by the unprofessionalism I let the young lady know I was leaving. I'm very disappointed that I was compelled to leave as I was prepared to buy a complete frame and lenses for regular glasses and I had a bag of design designer frames that I wanted to get new lenses for. The estimated cost for what I wanted to do Wood would have been well in excessive $2000. I am totally amazed, that someone in this position and level of education, would hold such a conversation in earshot of customers. It was clearly a conversation that should have probably been behind closed doors. Details about the business and productivity are not conversation that should've been in front of customers or employees.

All, be advised, this is the best place for eye glasses in Houston! They are super clean and…read more absolutely professional. Try them, you won't regret it. Friendly and nice staff to great you when you come in. Great selection of frames, lenses and a superb examination by knowledgeable and caring optometrist. Please do yourself a favor by going here first, enjoy your visit! Thank you Custom Eyes, for all you do to take care of our eye glasses needs.

I love how Dr Mai treat my dad eye care ... I will recommend everyone to come to see her …read more... theirs staff so helpful too .. I will bring my mom later cause she give the best care that I can trust for my parents

Staff was very pleasant and there was no waiting when we arrived. Dr. Nguyen was extremely…read moreprofessional and friendly. She went out of her way to go over all the tests and answer all of our questions.

Sandra and Ethan are very helpful! They helped me arrange and fix my glasses after they were…read morelopsided. Very kind and easy to talk to :) Awesome :)

Customer Service here is always top notch! This was my second visit here to purchase glasses and I…read morecouldn't ask for a better experience! Ma'Ree is the absolute best, with amazing people skills and amazing professionalism!