It was my first time going to Texas Roadhouse (9/2025). My friend that brought me here kept telling me about the delicious bread rolls with the whipped cinnamon butter the restaurant chain is known for, both of which were endless? I was very excited to try the restaurant out. Upon being sat at the table and trying out the bread rolls, I agreed that they were very delicious. We soon ate all 4 of them, which was all we got for the whole night despite numerous requests for refills. Are they really endless? I don't know.
It was a busy Friday night, and it seemed like our server was trying her best, she tended to us when she could, but it seemed like she had a lot of tables sat around the same time. The menu I looked through was filthy and crusted with bits of old food. I figured maybe it was a miss due to it being so busy. When we were done with our bread rolls, a busser walked by to grab the bread roll tray, and we asked if he could get us more bread. He said yes but never came back with more bread. We saw him bussing tables near us throughout the night. Maybe he wasn't allowed to handle bread rolls? I also saw tables around us with bags of peanuts and bread rolls. We were not offered any peanuts by the hostess.
I ordered the 16oz Prime Rib with Mashed Potatoes and Green Beans, Gravy on the side. When our food arrived, a female server running the food had set up a stand on the side of our table with the food on a big tray. She literally threw my plate at me and the au jus sauce spilled all over the plate and onto the table. She didn't acknowledge that anything abnormal happened. This was very weird and abnormal to me. No where have I ever dined before do they serve food like this. I found it very unpleasant and worrying as it seemed completely normal to her like she threw everyone's plate of food at them? Yall should check up on this because it's poor customer service if everyone that dines here gets food throw at them. Unless that's something that's practiced regularly at this restaurant? Which is very odd and peculiar. If she wasn't able to carry all the heavy plates and needed help, she should've asked for help from her coworkers. I tried to make the best of this entree being thrown at me. Our server did try her best to refill our drinks and check up on us.
We asked another male server wearing a hat who waited on tables nearby if we could have a refill of bread. He also said yes and never came back with any bread. At this point I don't think the bread is endless, nor refillable. I did see him give excellent customer service to other tables around us numerous times, such as bring them fresh bread roll trays, refill their drinks and bring them to go containers with bags for leftovers. I was very disappointed as I was told by numerous people that Texas Roadhouse is known for endless bread rolls... It seems we got about 4 bread rolls all night and that was it. I'll be sure to update everyone I know of the new policy changes with the bread rolls here. That's important information if they're expecting refills.
When we were done with our food, we waited a ridiculously long amount of time to get the check and an even longer amount of time to get to go containers and bags for our leftovers. We watched as tables around us cleared out. They got their checks and to go containers with bags before us. Throughout this whole time, a good 5 to 7 servers took time to congregated around the service station to talk loudly about personal business. Both my friend and I tried to get their eye contact so we could pay our tab and leave. With no luck. We literally made eye contact with them, and they just ignored us. At that point, I intended to just walk up to them and ask where the to go containers and bags were stored because I was willing to go get them myself. I was tired of waiting for no help. We wanted to leave. We waited even a longer amount of time. And saw our original server, so we asked for to go boxes. And finally, another female server gave us to go boxes. No bags. No containers for sauces. While everyone else around us got those altogether. I finally walked up to the group of chit chatty congregated servers and asked if we could get to go cups for sauces and bags. Another female server in a jacket stuttered yes and walked away from me. I never saw her again either. Then our server came back, and we asked her for bags.
The whole dining experience was mediocre at best and horrible at worst. I don't think I'd be willing to dine here again in a long time unfortunately. There are a lot of problems going on that were totally avoidable. What a not great first impression. read more