I asked Ali to put a new battery in a new (to me) refurbished Macbook Pro. He opened it up, and saw…read morethat the existing battery looked new. He went into system settings and saw that it had very few charge cycles, so it didn't need to be replaced. I came and got it and tipped him $20. He saved me a lot of money!

Once again Ali got my laptop back up and running when I had just about given up!…read more He agreed to work on my sick computer even though he had other jobs, and I'm grateful for his flexibility, expertise, and resources. South Austin computers are in good hands when Ali is working on them. Thanks Ali.

Good communication and good on pricing. Had a problem with a laptop and able to diagnose it on the…read morespot, quote me a price and I brought it back when the part arrived and picked it back up the next day. The longest wait was for the part to be delivered which they couldn't help it got delayed a few days.

My new trustworthy gi-to since my last one moved. Had to get the power inputs (USB-C) replaced on…read moremy HP laptop after Best Buy (whose affiliate I bought it from) declined to service it even though I was paying for their Geek Squad subscription. These guys get it done; don't tack on extra stuff; have reasonable prices; pretty good turnaround time for a small local shop - and you don't have to wait foe them to ship it back and forth to Timbuktu. And it even looks like a computer repair shop. They even make house calls.

Brought my computer to Mr. Computer, I was professionally welcomed, he diagnosed my computer, and…read morecalled me back after checking it out and gave me a fair quote and proceeded to make the necessary repairs. I was pleased with the speed and quality of the repair and the price! Highly recommend Mr. Computer! You will be pleased too!

Greg truly went above and beyond to help me with my monitor repair. He was knowledgeable,…read morecourteous, and very responsive throughout the entire process. I would highly recommend Mr Computer to anyone needing computer services. These are the kinds of local businesses we need to make sure we support and keep around. Thank you again, Greg!!

We brought MSI and LG Gram laptops in for repair since our last experience was fast and easy…read more This experience was NOT fast and NOT easy. Problem 1: Open-ended commitment on diagnosis and repair time (Fan Replacement on the MSI estimated to take up to 2 weeks). Juan finally told us that they offer 1-day service as an option. Problem 2: Poor detail management. We had to remind Juan to return the charger for the LG. Problem 3: Shop was supposed to open at 10AM and we were told at 10:05 that he was 10-15minutes away. Problem 4: Juan was marginally polite but clearly was not customer friendly. Our Laptops' Status (owner remedies): 1. MSI FAN NOISE: MSI is still functional and sit's on a Large FAN Cooling platform and occasionally makes a bearing squeek. A check for Fan availability shows 5-14day availability (ships from China). Juan, a good customer service approach would have been to just be up front with the parts availability! 2. LG Gram BlueScreen: Using the Windows11 Restore routine after backing up personal files fixed the problem. Juan wanted several hundred dollars to do this including CPU cooling maintenance. Aren't there diagnostics routines that could be used first to confirm that overheating is actually an issue?

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Was sold a 'replacement' computer that did NOT have the proper cable output for my network…read more Was told problem was the cable, so bought one, didn't work, but bought another, which didn't work either. paid hourly rate to tech to route cables thru walls, only to learn that the computer itself was the root problem. Tony, who seems to manage all finances, not only refused any request for offsets, but refused to discuss the issue, forcing me to pay his total balance of $3000, then banning me from further service. The management style is heavily passive aggressive, and the result is thousands spent with no end in sight to a functioning network. Tony REFUSES to speak w me now, much less come see the problem that his company has created, and now I must pick through all the parts left scattered around my office by the tech, who ALSO is avoiding calls. $135 Per hour to route cables that were never going to work, but NOW its all my fault for not specifying an exact computer replacement, when they ALONE decided which computer I needed. Does this sound like a company you wanna work with?

I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died,…read moreunable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!!

I went in on a Friday midday in June. Was quickly greeted by a worker. I gave him a broken MacBook…read moreand he said it'll take 5-10 minutes for a free diagnosis. After about 5 minutes he came back stating the power rail was broken, but I did not proceed with the repair, as the cost of repair was more than the value of the laptop. The quote was half of Apple's quote and came with a guarantee if that I will not pay if they can't successfully fix it. This is miles better than the Apple store as they would make you wait over 15 minutes even though you had an appointment just for the "genius" to say you need to quote an $800 logic board replacement. Best of all there was a cool painting of Clinton the cat!

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

I took my laptop here to see if I had a virus on it. Sure enough I did, but they were able to fix…read moreit like new. I was afraid I was going to have to buy another laptop, but sonr have to thanks to the geeks! Ibplan on bringing all of my computers and laptops to them from now on because they seem very knowledgeable.

I found this computer shop through yelp and I wasn't disappointed. South Austin Geeks is by far my…read morefavorite computer shop because of the great service, friendliness and value. My laptop would turn off but immediately shut off afterward. I thought it was doomed but the problem my laptop had was apparently a bad motherboard. I was happy to find out all my files could still be recovered! I recommend this shop to anyone who needs their computer evaluated and/or fixed. Five stars!

I love this place. Every time I've had an issue, they have been able to help me, additionally, the…read moreprices are very reasonable. Plus, they do not just try to charge you for no reason -- he's literally given me advice to try on my own before which fixed my problem without charging me.

I'm really not sure what to do other than post a review…read more My husband's hard drive crashed and he was looking for someone to do data recovery. I found That Bytes online and told him this would be a good place to go based on reviews and proximity to our home. It's been 2 months and we can't get in touch with him to get it back. We've tried countless times to check in on progress. His listed phone number goes unanswered, and we can't leave voicemails. When we are able to connect with him in person he can't seem to ever provide a date at which it will be completed or even produce the hard drive for us to take it elsewhere. While sitting in the parking lot around 1:30 PM today waiting for his arrival another family came by with the same problem and were super bummed when we told him he was MIA. His door says he opens at 9ish in the morning but his schedule can change without notice, so it's very difficult to catch him even during typical working hours. At this point I'm wondering if he's ok? Or maybe he just needs some consulting on proper expectation setting and communication cadences for running a customer facing business. Please give us back the hard drive.

They were the absolute best!!!…read more I came in with a very unusual problem, I needed a tiny screw to hold my 2nd SSD in place on my motherboard. Personally I swear I brought my parts over, just misplaced them. Long story short, We went home with a handful of screws, picked which one fit, brought the rest back for free. Excellent service by these ladies here

I work in software/databases, so I am pretty familiar with computers. However, I am not very…read moreknowledgeable or comfortable tearing my computer open to go through the hardware and try and swap pieces out. That being said, I had a serious framerate issue with my gaming desktop, and was doing troubleshooting on it for two weeks. I consulted Reddit, I wiped everything besides the BIOS, ran plenty of diagnostics, gave it a good dusting, but nothing fixed the issue. I finally decided to take it in and have someone look at the hardware, realizing most likely I had a busted chord or fan somewhere that would need to be replaced. I gave Scott a rundown, and he told me he would call me when he figured it out. He called me ten minutes later, so quickly I did not see the call until they had already closed. I then worked the rest of the week with Alicia who did all the replacements for my cooling system, graphics card and power core. Just got it home and have my computer running better than when I first bought it due to the new upgrades. I cannot recommend them enough, they are very knowledgeable and Alicia is a saint. They will figure out what is going on, and you hopefully won't need to wait three weeks for an appointment like other stores I had consulted previously