Good communication and good on pricing. Had a problem with a laptop and able to diagnose it on the…read morespot, quote me a price and I brought it back when the part arrived and picked it back up the next day. The longest wait was for the part to be delivered which they couldn't help it got delayed a few days.

Austin PC Builders is a great company! Patrick, the owner, is knowledgeable in all areas of…read morecomputers, laptops, and anything related to them. He has really helped me with my Dell laptop and is very good at explaining things in terms I understand. I highly recommend this company. Carole Cantrell

Brought my computer to Mr. Computer, I was professionally welcomed, he diagnosed my computer, and…read morecalled me back after checking it out and gave me a fair quote and proceeded to make the necessary repairs. I was pleased with the speed and quality of the repair and the price! Highly recommend Mr. Computer! You will be pleased too!

Greg truly went above and beyond to help me with my monitor repair. He was knowledgeable,…read morecourteous, and very responsive throughout the entire process. I would highly recommend Mr Computer to anyone needing computer services. These are the kinds of local businesses we need to make sure we support and keep around. Thank you again, Greg!!

I took in a gaming laptop I'd bought from a friend that wasn't been able to properly power on they…read morefound out the problem was with the cooling, and got it fixed decently fast and at a good price.Good customer service, good office, all in all a good experience. Since the repair the laptop's been working great.

We brought MSI and LG Gram laptops in for repair since our last experience was fast and easy…read more This experience was NOT fast and NOT easy. Problem 1: Open-ended commitment on diagnosis and repair time (Fan Replacement on the MSI estimated to take up to 2 weeks). Juan finally told us that they offer 1-day service as an option. Problem 2: Poor detail management. We had to remind Juan to return the charger for the LG. Problem 3: Shop was supposed to open at 10AM and we were told at 10:05 that he was 10-15minutes away. Problem 4: Juan was marginally polite but clearly was not customer friendly. Our Laptops' Status (owner remedies): 1. MSI FAN NOISE: MSI is still functional and sit's on a Large FAN Cooling platform and occasionally makes a bearing squeek. A check for Fan availability shows 5-14day availability (ships from China). Juan, a good customer service approach would have been to just be up front with the parts availability! 2. LG Gram BlueScreen: Using the Windows11 Restore routine after backing up personal files fixed the problem. Juan wanted several hundred dollars to do this including CPU cooling maintenance. Aren't there diagnostics routines that could be used first to confirm that overheating is actually an issue?

Once again, Frankenstein Computers has done an excellent job for our church! I took a 3-year-old…read moreDell OptiPlex 5000 SFF desktop computer in for repairs on March 2. John Cloud diagnosed a failed memory stick (oh no! they cost so much now!). I supplied an "extra" memory stick from one of the other computers at our church and John continued the repair diagnosing and fixing some particularly nasty software errors that had resulted from the initial hardware failure. All of our installed software now works reliably again! Great job! The machine was back in service on March 5 for a very reasonable repair cost! We will continue to use Frankenstein Computers for all of the repairs that are too complicated for us locally. Neil Howard Cedar Park First United Methodist church

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died,…read moreunable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!!

I went in on a Friday midday in June. Was quickly greeted by a worker. I gave him a broken MacBook…read moreand he said it'll take 5-10 minutes for a free diagnosis. After about 5 minutes he came back stating the power rail was broken, but I did not proceed with the repair, as the cost of repair was more than the value of the laptop. The quote was half of Apple's quote and came with a guarantee if that I will not pay if they can't successfully fix it. This is miles better than the Apple store as they would make you wait over 15 minutes even though you had an appointment just for the "genius" to say you need to quote an $800 logic board replacement. Best of all there was a cool painting of Clinton the cat!

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

I took my laptop here to see if I had a virus on it. Sure enough I did, but they were able to fix…read moreit like new. I was afraid I was going to have to buy another laptop, but sonr have to thanks to the geeks! Ibplan on bringing all of my computers and laptops to them from now on because they seem very knowledgeable.

I found this computer shop through yelp and I wasn't disappointed. South Austin Geeks is by far my…read morefavorite computer shop because of the great service, friendliness and value. My laptop would turn off but immediately shut off afterward. I thought it was doomed but the problem my laptop had was apparently a bad motherboard. I was happy to find out all my files could still be recovered! I recommend this shop to anyone who needs their computer evaluated and/or fixed. Five stars!

I love this place. Every time I've had an issue, they have been able to help me, additionally, the…read moreprices are very reasonable. Plus, they do not just try to charge you for no reason -- he's literally given me advice to try on my own before which fixed my problem without charging me.

Don't waste your time with this oldhead unless you want to wait 2 months for him to even look at…read moreyour computer.Horrible communication with the phone n makes up bs excuses to not answer.