My wife and I are extremely underwhelmed with the level of service we have received since our initial treatment with you in December of 2020. Our home has an unacceptable number of spiders inside the house and in the garage, that after months of complaints and several re-treatments, have actually increased in numbers. I understand that there are regulations around spraying for pests in the rain, but there have been ample opportunities to come before or after inclement weather to address our concerns. I am not sure if your company is understaffed or just unorganized, but it has affected the "Local Small Business" feel that you initially sold me on. I have a number of text messages and phone calls between you and my wife about our pest issues over the last several months, including recently where you mistakenly referred to her as "Babe." After expressing my frustration yesterday you assured me that you would make it out even if it was going to be late, or Sunday if not. I asked you to message me when you were on your way, at which point I assumed you would make our house a priority. I have not heard from you since that conversation. I have already reviewed our contract and see the cancellation policy disclosed, which I assume you are not going to uphold considering the circumstances. I have already spent in excess of $850 with your company since December with very little to show, and will not be carrying out the remaining months or financial obligation of our agreement.
UPDATE: HOMEOWNERS BEWARE. THE OWNER OF THE COMPANY, DANIEL, WILL NOT REPLY TO EMAILS, TEXTS OR PHONE CALLS AFTER CHARGING MY CREDIT CARD $727 WITHOUT MY CONSENT. read more