Dr. Sarah Teo was really kind and helpful, she made me feel comfortable and cared for throughout my experience at this dermatologist appointment. However, the checkout experience was not very welcoming. When I kindly asked if they accepted Apple Pay, the employee responded with an attitude. I was also having trouble with my payment, and instead of being understanding or helping ease the situation, her behavior made me feel more stressed. It made me feel self-conscious and unwelcome as a customer. read more

Their customer relationships are non-existent. I had an appointment, I confirmed my appointment via text and they canceled it, without even notifying me, because they couldn't verify my insurance. I drove 40 miles for absolutely nothing. Which is basically shows me they're more concerned about money than they are people. I called Clear Dermatology (832) 772-3330 and the difference is night and day. Trust me, there is no personal relationship with these big outfits it's all about the money! read more

Megan at the front desk is giving this business a bad name. This is for the Katy location. She treats patients like she really doesn't care about them. I needed an appointment rescheduled due to the doctor being sick and then cancelling last week. Megan told me the next available appointment was two months later. I told her I had an issue that really needed addressed and was there anything sooner. She said be here at 11:45 or else we'll see you in March. She acted like she did not care one bit whether I got in to see the doctor or not. I rarely write a bad review but in this case it is warranted. I hope the next time I come for an appointment, she is gone. I'll become been coming here for years and the doctor and the rest of the staff have been great. It's a shame that one person could get someone upset enough to write a bad review. read more

I got a referral from my PCP scheduled an appointment with Dr. Lindsey and then I get a call back three days before my appointment stating that my appointment was made for another doctor when I asked why they said they didn't know and hung up the phone very unprofessional do not go here read more

As of January 2025, I will be leaving this practice IMMEDIATELY. After starting a new medication for skin cancer, a chemo cream, and having horrendous side effects that affected my days at work, the week of starting medication, I called the doctor twice (Dr. Rachel Schmidtberger). A week later, no reply. A doctor that does not care enough to call her patient back when having medical issues, is not one that I want to stay with. I called today, February 6, 2025 to cancel my appointments and explained to the girl what happened and to my disappointment, not once did she say, let me see if I can get someone to help you, you are important to us, etc. She just happily cancelled my appointments. Something must have transpired over the past 6 months as they have changed considerably. Damn shame! S. Zimmermannn, Patient I use an Alias email account read more

Total scam and the employees are rude don't really care about fixing the problem just taking your money and they charged my card even tho I paid cash so I had to pay twice read more

I rarely leave negative reviews, but my son experience at this dermatology office was extremely disappointing. He waited over 30 mins far beyond his appointment time with no updates or apologies. When my son finally saw the dermatologist, the consultation felt rushed and dismissive. His concerns were barely acknowledged, and he left with more confusion than clarity. I drove him to his appointment n waited in the waiting room with him since I was not allowed to come in with him during his visit. When we left he told me they only prescribed tretinoin. I walked back to the office to try to talk to the PA that helped my son but instead waited another long time before another rude staff finally came out n tried to offer us Dapsone n a higher strength of tretinoin. She proceeded to offer to send it to their preferred pharmacy that i don't care to go to. This was ridiculous that she assumed this was where she expected us to go. She said she would escribed a higher strength to our pharmacy but when I arrived to my pharmacy, it was ready at a different location for the wrong strength. I tried to call them to address this issues but phone line just stayed busy. It felt like they were more interested in pushing unnecessary products than actually listening to or addressing my son skin issues. Overall, the lack of care, professionalism, and communication was unacceptable. I will not be returning and do not recommend this office to anyone seeking thorough, respectful, and patient-focused dermatological care. read more

"Diagnosed" before the Dr even finished walking in exam room. She was so obnoxiously loud and moving at a speed I would equate to a person on illicit uppers. Did not ask questions, no thoughtful inquiry. Even with the best BC/BS insurance they charged me on avg 36 dollars a min for the time I was there. Given a generic fact sheet to review. This was by far, the most unpleasant execution of patient care I've ever witnessed. Google reviews are obviously paid for. read more

I had originally saw Dr. Lindsey about three years ago. I had a bad experience then. She talked very fast, making it difficult to understand what treatments she was recommending. I was prescribed three different treatments for the same acne issue. One treatment I did not feel comfortable enough to take, the second gave me a bad skin reaction, but the third worked (although it was not covered my insurance). I then moved to a different city. Now that I am back in Katy and my issue has started back up, I made an appointment. However, when I made the appointment, the receptionist had told me the incorrect date. When I showed up on the incorrect date, I discovered they also had the incorrect phone number as I had not received a text to confirm my appointment. My phone number had not changed between my previous appointments and now, so I was unsure how this happened. I corrected the phone number. When I returned for my correct appointment time, it turns out they also had the incorrect address on file. I corrected that at the front desk. I had made this appointment over the phone for a skin check and acne concerns. They did not let me know that they were unable to address two issues in one visit. They chose to let me know after I had been waiting in a patient room for 20 minutes in a paper gown. They let me know that they could only address one concern per visit. I chose to address the acne issues as they had been more prominent. Dr. Lindsey came in and was very loud and speaking very fast. She told me a skin check was not needed but we could do a spot check if I wanted. She made comments that my acne had gotten worse because I had not returned for three years, but failed to ask why (I moved to a different city). She did not ask how long my acne flare had been happening, but rather assumed it has been consistent for the past three years (It has not - my acne flared up in the past three months). Every time I tried to speak, she spoke over me. She ignored any concerns I had. She made me feel belittled and insulted. I told her I was still not comfortable taking an oral medication for acne as my mother and others I knew had bad reactions. I was told I am not my mother and that I should take it anyways. She told me she had taken it before and was fine so I should also be fine. She also told me it could have hormone-related side effects, which I was not comfortable with, hence why I did not want to take it. When I was able to get a word in, I told her I had a bad reaction to a different previously prescribed treatment. She told me that was impossible, insinuated I was lying and told me to try it again. I told her I was not comfortable trying that treatment again due to the lack of results and bad reaction. At this point, I was done with this visit and accepted it was a waste of my money. The doctor stepped out and I began to cry. Dr. Lindsey's assistant was still in the room and spoke to me. She was very sweet and supportive. I told her I feel like my issue wasn't addressed and that I would not be coming back. My spot check was also not performed. I told her I had only had bad visits here and giving the practice another chance was a mistake. She sat and spoke with me for as long as I needed. I asked if I could get the treatment that worked previously sent to my pharmacy. Dr. Lindsey did not even discuss what had and had not worked for me in the past. Dr. Lindsey had at some point mentioned another prescribed treatment but she spoke so fast I missed it. I left after my visit very discouraged and in tears. The assistant said she would mention the issues with my visit to the office manager. I will not be returning to the practice. This practice should be avoided. If the office manager reaches out to discuss these issues, I will update my review. read more

I made an appointment for my granddaughter and let them know I would be taking her. All paitent information was completed prior to the appointment with also giving the Dr authorization to speak to the grandparent. This appointment was pre-paid. After waiting a month for the appointment and 45 minutes in the lobby. I was told the appointment had to be cancelled because the parent had to be with her. Why give me the appointment, consent form and take my money to inconvenience us all. The staff (Kimberly, and Chris, the Office Manager) were unfriendly. If this is how Dr Rachel Schmidtberger lets people run her office, she deserve the 1 star rating. Waste of time, gas and money on a poorly run office but most importantly, my gradmdaughter was disappointed expecting the start of some healing. read more

Loved the doctor(Schmidt), however the office staff person that we spoke to (Aesha) was soooo ridiculously unprofessional, condescending, and rude that we don't want to continue to be under their care. Don't waste your time. There are plenty of other good dermatologists in Katy. (Ones who actually return patient phone calls regarding care questions...and don't tolerate rudeness and arrogance in their staff). Unfortunately, the person that answers the phone is the representative of the practice that most patients interact with. In this case, there are obviously attitude and maturity issues that reflect poorly on the practice and cause patients to lose trust and ultimately seek care elsewhere. Look at the other 1star reviews for this practice(if they haven't been removed). They are all the same issue. Doctor was amazing, but if you cannot navigate after-care/follow up and prescription issues without having to speak to Aesha you will be unpleasantly surprised at how rude and unprofessional/unhelpful your experience is. read more

Office staff was rude and unprofessional. I came here based on Google Reviews. Unfortunately, it took forever to get an appointment here. When I arrived, they told me the doctor had already canceled my appointment the day prior. They claimed they called the phone number on file and left a voicemail. I never got a voicemail from them, and my call logs show that they never called. The office staff was very unapologetic about the situation and just told us that there was nothing they could do about it because the doctor was going to leave at 3:00 PM no matter what. I do not blame the doctors. I blame the poorly managed office staff. I never went back. I do not recommend Texas Dermatology's Katy office. I ended up finding another Dermatology office without the hassle of this one. read more

Despite all the bad reviews, the doctor of that clinic helped me treat a white fungus that I got on my skin that I tried treating for years and no doctor never helped me trying all types of shampoos, so I do personally recommend this clinic. read more

Very poor office experience. I made an appointment using their online portal, never received a confirmation so I called the day of and they said they didn't see it but they could see me at the time my original appointment was scheduled for, so I show up at my appointment time & they have me fill out paperwork, which is fine, I just needed to update my information...it was a long process so I filled it out and waited and after 15 mins they call me up to tell me they can't see me after all bc I was late...umm no I wasn't I showed up 5 mins early but bc I didn't complete my paperwork at the time of my appointment I was considered late. I told them that if the person who took my appointment this morning would have told me to arrive early to complete paperwork I would have gladly done so. The lady at the front was not very cordial and I know it's only her job to relay the message but after she rescheduled me she didn't even say goodbye or thank you. Poor customer service. I definitely won't be going back!!! read more

Absolutely Amazing!!! My daughter has 3 warts. I tried absolutely everything at home and nothing worked. I searched and searched and searched for a place where she can get them removed as painless as possible. I finally found Texas Dermatology and made an appointment. My daughter saw Dr Rachel Schmidtberger and she was so sweet, so patient. She took her time to explain everything. When i tell you I am extremely picky with the doctors my children see its an understatement but I was beyond satisfied. My daughter loved her. I also want to say that the nurse (I don't know her name ) was also amazing. So if you are needing a dermatologist MAKE AN APPOINTMENT NOW AND GO!!! Trust me ! read more

Texas Dermatology Specialists - After getting her warts treated. - Dermatologists Near Me - Katy, Texas

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Office staff is rude! Im Sorry for the doctor we really liked her but her office is run terribly! I waited a whole month for an appointment and it was cancelled! I dont care if you called and left a voicemail! Taking my business somewhere else! read more

Really rude front desk person. I asked if they take my insurance, and they kept arguing that I needed a referral, but I know my plan and my plan does not require referrals. I finally asked them to look it up, and they sighed repeatedly but looked it up. They said I'm not in network, and I couldn't even say "goodbye" before they hung up on me. Rude. read more

This kind of facility is the reason why so many people hesitate to go to clinics or doctors, the greediness and opportunistic behavior is unbelievable. My mom came in yesterday for an appointment with the dermatologist, they knew the reason for her appointment and took in her insurance a week prior. Once she sat with the dermatologist, Dr. Lindsey Schmidtberger, shortly told her they couldn't help her because her insurance didn't cover her reason for coming in and still charged her an expensive amount for the appointment. They did absolutely NOTHING and my mom still had to pay for what?? They couldn't tell her the insurance didn't cover her issue before she came??? On top of that, the dermatologist kept asking what other issues she had, I'm positive she was just leeching for another opportunity to make money off my mother. Pointless and straight up greedy. Do not recommend. read more

***THIS IS FOR THE KATY LOCATION*** I struggle with a doctor like this. I see Dr. Perez. He has been very good at wanting to try new things. He has actually done a great job at seeing what we can do for long term solutions. He has recognized that my current medications aren't really working. As far as being a doctor, he's great. However, he has zero personality. Quite frankly, very few people in the office do. I get that you work the medical field and people aren't always the nicest, but when someone needs assistance or simply says, "hello" a response with hello is generally the custom response.... not an eye glare and a "can't be bothered" look. Continuing with the "attitudes" at this place, this office is in serious need of better medical assistance and receptionists. They don't greet you. They don't say hello. They don't ask you how you are doing. In fact, you as the patient are a burden to them. Pardon my harsh review here, but they make we want to respond with the same respect they show me. They don't give off the appearance that they care. And even if they don't, pretend you do. If not, find another career! The only reason for he 2 Star response is because of their ability to diagnose. Other than that, this office is awful! I'd go somewhere else, but I can't afford to and I'm tired of finding doctors who might actually care. Unfortunately, this seems like the norm these days.... read more

Extremely expensive, long waits, and very little time with the doctor spent on your actual issue. They primarily want to upsell expensive products from their sponsors and vendors. Very unprofessional. read more

Love the doctors but office staff needs better training. Made our regular monthly appointment for Monday, December 30 to get in before insurance change on January 1. When we arrived, we were told our appointment had been canceled on December 6 - that they left a voice mail ~ one which I never received. Super disappointed as today we had to miss bringing family to the airport since we had this doctors appointment. read more

Last March, I needed a procedure performed but before they would actually make the appointment, they contacted my insurance to determinewhat my portion of the payment was. On the day my procedure was scheduled, I had to pay my portion IN FULL, BEFORE THEY WOULD EVEN TAKE ME BACK TO THE PATIENT ROOM. Six months later, I get a bill from Texas Dermatology for almost the same amount I had ALREADY paid. I called them thinking it was a billing mistake. NOPE! They CLAIM my insurance ended up not paying the amount agreed to...............Really? Texas Dermatology billing department refused to own the fact that perhaps they billed incorrectly and instead of them being willing to wave the additional amount or even reduce the amount "I owed" they refused! Warming me if I didn't pay the additional amount, I'd be turned in to collections. I will NEVER be a patient at Texas Dermatology again! read more

Dr Rachel Schmidtbetger was very unprofessional. Her interest was primarily in what my insurance would pay or would not pay. She gave her personal opinions instead of medical opinions. As a new patient Today the visit was for my 16 year old daughter. Dr Rachel tells my daughter she thinks the mole on the bridge of her nose looks good and the mole would look better than a Maybe possible scar. Upon visually examining the mole on my daughters nose Dr Rachel finds it's to be a healthy mole but refuses to remove it because my insurance deductible is too high. I offered to pay for the mole to be removed out of pocket and Dr Rachel still continued to state she thinks the mole looks good on my daughters nose. Her personal opinions were unprofessional nor would I recommend going to Texas dermatology. I will never use Texas dermatology specialist service again based on this extremely unprofessional service given today! I was still charged $112 for this lousy unprofessional personal consultation. A colossal Waste of time and money!!!! read more

Texas Dermatology in Katy was not a good experience! Dr. Lindsey saw me twice and only stated "Your skin is red to come back" She wrote things on her note pad but that was it. I went to another Dr. who knew I had Melasma on my face. I am receiving excellent treatment and my face is already clearing up! read more

I just took my husband here for the second time , the doctor Rachel Schmidtberger was rolling her eyes the entire time, while the assistant was talking shit outside the patient door. Absolutely ridiculous, I have never heard of or seen anything like this. My husband was telling them about chest pain , blurry vision, and foot problems he's been experiencing which says if you are experiencing these problems call your doctor..and the doctor says "you should go get your heart checked out", all these symptoms could be from the medication they prescribed him and they wouldn't let him explain himself. Refused to listen to him, kept cutting him off. And as soon as she's done she just left didn't look at him didn't say anything. She went out of her way to be rude and disrespectful I've never been treated like this ever. My husband said is 25, with chest pain, blurry vision, gout, and he's never experienced anything like this until he started taking those pills. The doctor insinuated that he does other pills or is a heavy drinker which he isn't and he hates taking any pills , the only reason he took the prescription is because he's been dealing with his skin his whole life and thought this would be the solution, it turns out we won't be coming here ever again and you shouldn't either. Also a day before the appointment I asked if I could speak to the doctor, and they told me she would call me back and she never did. read more

Billing service is so unprofessional.... beside that the saw me for 2 min and didn't recommend anything good beside extra charges that by the way they don't tell you about and now they want me to pay ! Don't go to them or any location they are good and better doctors than this. They are a fraud! read more

DO NOT VISIT THIS COMPANY! I went in for a service and 2 years later I get a bill for it! I paid my co-pay at the time my visit, but they never contacted my insurance until 11 months later. By that time I changed insurance and the run out period was long past. They didn't contact me about it until 6 months ago and I've been going back and forth between them and my old insurance. They won't stand up to their mistake of not taking care of their billing my insurance in a timely manner and stuck ME WITH THE REMAINDER OF THE BILL! VERY UN-PROFESSIONAL! Not worth the headache to deal with them in the long run. GO SOMEWHERE ELSE FOR YOUR OWN SAKE. read more

Was wrongfully charged for an appointment. Haven't seen a doctor here in a few years. After confirming I do NOT owe them for a visit I never had they are refusing to send me a receipt in writing confirming that the charges were bogus read more

(This is a review for the Katy, TX location) BEWARE if you have to pay out of pocket!! I went in for a consult for my hormonal, cystic acne. The office is clean and brand new, the people are nice. Here's the issue-the doctor couldn't suggest anything after I told her I didn't want birth control. I had just stopped taking it because I'd been on it since I was 16- my body needed a break. I just needed another solution. She ended up prescribing me a topical treatment and an antibiotic, but really stressed the need for birth control to help my acne. So, I thought- lesson learned! You can't have nice skin without being on the pill, I guess. Grand total: $150 for an office visit plus an additional $75 for medication and another $90 for topical treatment. Ouch...I might as well have gone to Planned Parenthood and said bye bye baby... read more

On my first appointment every one was nice and friendly. The doctor was friendly and understood my problem that I am having. When I had questions they answered them even during checkout when I asked why I was being charged again. They explained what I paid for and how much it is. I would recommend this place to everyone read more

I am so thankful I found Texas dermatology, I went to the location in Katy, Dr. Susan Le was my doctor and she was very professional. She gave me this medicated face wash and cream, for my cystic/hormonal acne, since then my skin is looking flawless like Beyonce and super soft like as if I woke up like this. I have one more follow up since my first visit but I have to go back in 5 month with my blood test to make sure my potassium levels are good and that I can keep taking my meds she gave me. I like it that she is really cares about her patients blood levels before giving refills, it shows how passionate she is. Over all I am very pleased with my experience and I recommend to anyone. I had to pay cash because I don't have insurance. Their prices for the consultation and follow-up are very reasonable. If you love your skin is totally worth giving them a call. thank you Dr.Le read more

I was referred here from my dermatologist to get my Mohs surgery done with Dr. Joseph Sedrak. Making an appointment was absolutely miserable! They told me they hadn't received my information from my other dermatologist for three days, and then finally on the third day they told me, "Oh yeah we got that the other day and it was under review." Under review I don't know what for. While trying to make an appointment, I called close to 4:45 pm on Friday, they answered and hung up on me 4 times (which I could hear them picking up the phone and then hanging up) before it hit 5 pm and it was to an answering machine. So I had to wait all the way till Monday to schedule! Once I was able to get to my appointment the receptionist couldn't of been any more rude. A horrible environment waiting there, no one had a personality and everyone who worked there was so unpleasant. As I was called back to see Dr. Sedrak, he was extremely awkward and had 0% personality, it was very awkward talking to him. Once I called back to schedule my Mohs surgery, they made it extremely hard for me to schedule a good time to get the surgery and then my repairs with a plastic surgeon. I felt like they just wanted to get me off the phone and get it over with. It was hard to make the appointment cause I am also 30 weeks pregnant and they seemed to not care at all when I got in for the surgery! Do not recommend Texas Dermatology to any!!!! I have already called my other doctor to get a different referral for a new Mohs surgeon! read more

The schmitberger bitches are rude it seems. I had an appointment with Lindsey sch. And she never let me speak really. I had ringworm and countless doctors kept saying wow you have a bad case of ringworm. She on the other hand was very quick to say ITS ECZEMA ITS ECZEMA. Then ITS DERMATITIS. Didn't even let me show her all the pictures I had of when it started etc. I mean eczema? I've never had skin condition my whole life. Eczema is something you usually have come and go since you're born. Anyways, she rushed. Didn't let me speak. Didn't wanna hear anything I had to say. Was not patient with her patient. literally in a huge rush. What a waste of time. I mean she instead prescribed steroids which I didn't waste my money on. Went ahead and took antifungal pills an urgent care gave, and boy did that heal it up good. I remember I told her I was itchy in my scalp too and had multiple round rashes with a clear center. Didn't even bother to look at my scalp. Another thing she would get really close to my face, I found that really weird. I will never go here again. Practically patronizing and condescending. read more

This office is terrible, front desk person is very rude. They cancelled my Appointment without notice. I have to drive 1 hour & leave work early to get there and they told me my Appointment is cancel the Doctor is out! I'm very piss and I never come back again. Stay away from this office especially front desk girl. read more

Terrible Service. Schedule procedure weeks out for them to tell you the day of that they don't know how much to charge you. So they want to run your credit card for random amount before surgery and then maybe more after. Can you say flexible pricing? Sounds like they charge people based on how they feel that day or what they look like. Or based on credit card availability. They charge me a for an office visit and then want more. I tell them they should have told me that before scheduling and to refund my office fee. A "Manager" then proceeds to speak loudly enough that everyone in the lobby can here all about my personal business. She tells me that I should have ask for the cost upfront and that some people there provide that. I tell her I ask during scheduling and there was no mention of it. This indicates to me my insurance is paying. She then tells me, and other strangers in the room, that it's my fault that I chose a bad insurance plan with a high deductible. I once again ask for the cost of the surgery and how much my out of pocket was and she once answered exactly like the other person that she was not sure the cost. It might "be different." Not sure if the difference is for skin color or financial availability. She even got into details of the procedure that I certainly don't want a room full of strangers to hear. This place is TERRIBLE!!!!!! If I was on the fence about the surprise charges they were hitting me with before I ask for my office visit refund back I certainly wasn't swayed to get the procedure by the "managers" absolutely horrible customer service. TERRIBLE! I'm curious to know if openly discussing your information in the lobby is a tactic for bullying people into shutting up and paying so that "manager" will stop air your personal information to total strangers? read more

They canceled my appointment Wednesday and moved it to Friday. When I show up to the appointment there isn't a doctor only a physicians assistant. I let them know I was upset about it but they talked me into seeing the PA. 5 minutes later they came out and told me they wanted to see the doctor because of how I felt and wanted to reschedule me again. I said forget it and walked out. When you go to a specialist and your insurance pays for the specialist and you pay a specialist copayment you should see the specialist and not someone that's not an actual doctor. The staff was nice but the practice is getting over on people and not providing the care they should. I've never been treated like this at any other specialist. This practice is a joke! I wouldn't recommend them to anyone. Only worried about the money. Funny thing is they proactively texted me about an appointment. It's just pure arrogance. read more

This is the most incompetent place ever. How do you reschedule an appointment because the doctor is out and then reschedule a person to be with a PA and get to the appointment and right before the procedure you tell me the PA can't do the procedure because I am not a patient of the PA. I'm sorries don't replace a person time. Don't have your office reschedule people's procedures if you can't figure out who a patient belongs too. read more

I made an appointment six weeks out because thats al they had available. Drive out there in the rain and showed up on the day and time I was suppose to. I was notified long with the rest of the people who showed up to be seen that we had to leave. The Dr. Perez did not show up to work and he did not give any one notice he wouldn't be there. So no notices could be given out because he wasn't professional enough to let his office know so they could let us know.The office staff found out and then notified all of us that we basically wasted our time. read more

Dr. Ali is ok. Visit very rushed and appointments are always running late usually 45 minutes to an hour. Check with insurance before you go. I knew May payment prior to my appointment and the lady argued with me. A month later I am trying to get my $125 back. The business office needs help read more

First time going here and has a great experience. I came in for a rash and the doctor was quick to diagnose and recommend a treatment. The staff was very friendly and provided all the answers I needed. I saw the other review about the high cost but that must have been a problem with the insurance because my visit was sixty bucks and had three prescriptions that totals around thirty five dollars. read more