Atex Restoration was contracted in early June 2025 to do water remediation due to a leaking hose on…read moremy hot water heater (which I replaced myself) and to repair and replace water damaged flooring and sheetrock in our house. Since then (it's now mid-September) I couldn't get Atex Restoration to schedule the remaining work. It's been 3 months! The photos show what they left us with! Thanks for nothing Atex Restoration and especially Tres Davis! The plywood is covering the large holes they left in our floor! Yes, that's an opening in the flooring by the water heater! If I could leave zero stars I would! DON'T USE THEM!

Do not use them. They have several different names. Austin Water Damage, ATEX Restoration, ATEX…read moreEmergency Water Restoration, etc... the list goes on. They don't give you a price before they start tearing your house apart, they submit invoices for work that was not done, they don't keep track of your items they remove from the house, have no communication skills and their promises are not kept. If your insurance recommends these guys, ask them to recommend someone else that is honest and dependable and let your insurance know about their bad reviews online.

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

Owner John and staff provided great quality service with dumpster rental. They were fast and…read moreefficient on drop off and pick up of dumpsters. John Flores also provided great customer service and referrals for carpet installation! Received quick response and great quality care and customer value! I would highly recommend Colony Home maintenance and repair for your home repairs and improvement!

I will not use this company again due to poor communication, extended delays (3 days without…read morewater), preventable water damage during installation, roof/vent damage, and dismissive/condescending responses when issues were raised. We hired them for an emergency hot water heater replacement. From the start, communication was inconsistent, pricing was delayed, scheduling was unclear, and we had to repeatedly follow up just to get updates while we were without water. On day three, the technician arrived but left after about 30 minutes due to confusion over the tank--they decided to switch from a short to a tall unit without clearly communicating it, and gave conflicting explanations about why. We were told he'd be back in 20-30 minutes; instead, hours passed with no updates. Eventually they said they had to drive out of town to get the unit, which is surprising given how many local stores carry these. They later justified the lack of communication by saying they didn't want to say anything until they were sure, so in their eyes, no update is better than a partial one. When they returned around 5 p.m., they drained the tank into the attic drip pan instead of using a hose. The pan overflowed, sending water into the attic and down into our living room through a smoke detector. If not for the hole where the smoke detector is, the water likely would have gone unnoticed and I don't think they would have been upfront about it. When I reported it, the response was dismissive and lacked accountability. I was told: - "we're not liable if it was water from the drip line" - "It wasn't much water" (even though I found out because I could heard it spilling down from the other room and could literally splash it up from the carpet) - "This is normal" - "I have to understand, it's a tank of water up in the attic and gravity makes water go down" - "We can't catch it because someone might slip" - "All plumbers have this problem" - If I had a better solution (like using a hose), I should "tell every plumber in the world because they would love to know" - They even sarcastically suggested they could "just leave the old tank up there" There was no apology, and the issue was minimized despite active water damage. After installation, we discovered the vent pipe had also been forced out of position on the roof, allowing rainwater into the attic. It appears that instead of refitting the vent for the taller tank, they just pushed it up through the roof and left it. When I raised this concern, I initially received no response. Later, when they contacted me about moving forward with the next phase of the project (which I declined), I was told, "We will have the roofer go out and LOOK at it to make sure nothing is wrong, but our master plumber confirmed that it's normal." It is not normal for the hot water heater vent to allow water into the attic. If this was "normal," why didn't they say anything or bother to seal it the first time? They said they'd come by around 11 a.m. to look at it but never showed. At 2 p.m., I followed up and was told it had already been "fixed." I was home the entire time. No one knocked, called, or informed me work was being done. I was not given the opportunity to understand or even APPROVE the proposed fix. From what I can see, the repair is incomplete. The vent has been altered, components appear cut and misaligned, and water still seems to be entering the attic. I did finally receive an apology but only for "changing the aesthetic" of the vent, which does little to address the overall situation. This experience was disorganized, caused additional damage to my home, and lacked accountability. I understand things happen, but the lack of communication, preventable damage, and how concerns were handled was unacceptable. All I needed to hear was, "Sorry, we're on it." Instead, there was consistent pushback and repeated attempts to characterize the situation as "normal." It was not. Being told this while water was actively entering my home (first through the smoke alarm, and then into the attic) was more frustrating than the issues themselves.

Well here we are 3 yrs later and we had to use certified restoration again. Ugh fans and equipment…read moreAgain! I was really surprised how John (the owner) recommended ways to prevent leaks in the future even though he would benefit from it if we did. These guys always make me feel comfortable and not like I am in front of a time share sales person. John just tells it like it is and it makes sense. Thanks you guys for making an unenjoyable situation a little better.

Can't express how pleased I am with the work that Certified Restoration has done in my house! I had…read morea water supply leak that left my brand new laminate floor ruined. I was crushed. John came in and cleaned up the mess and dried my house out. He was diligent to make sure that the moisture levels were right and could not have been an easier guy to deal with! I would HIGHLY recommend this company! Oh and like the review before mine, I felt completely comfortable having John in my house. He was a professional in every way!

I always wanted to investigate into getting a deep cleaning for my place since I work remotely. A…read morequick hop on yelp led me to Dust Bust. I am beyond impressed with the service given. Shane was very quick in coordination and even adjusted to a time that would work best for me. Kayla, whom cleaned my place was beyond stupendous. My place looks and feels just like new, no more being ashamed of certain spots or having to constantly cover a certain area. Service: As state above Shane was very quick and accommodating. Kayla arrived to my place and asked if there any areas that I needed to focus on. I gave her what I wanted focused on and she worked immediately. I gave her permission to move any personal items such as fridge items. She not only cleaned but organized where she needed to in a pleasant presentable manner. The best part of this service though I would say is trust. I was even able to leave Kayla to her duties without worries or any risk of my place while I was gone. Granted always tread with caution for any business, but this one has my utmost respect and trust. Words don't do justice on how much I appreciated Dust Bust's service. My expectations were well exceeded and will undoubtedly do business again, especially with so many jobs in my field being remote.

Fast to respond, very straightforward pricing and great value. Would recommend them to anyone who…read moreneed their place cleaned.

I called Alex on Friday and he was able to accommodate us on Saturday. He was professional and did…read morean excellent job cleaning the carpet in our entire house. We had stains on the carpet in our living room and now our carpet looks brand new. I was extremely tired of looking at the dark traffic path on the carpet and the stains near the door, but thanks to Alex the stains and dark traffic path are gone. I'll definitely use this company again and would recommend it!

Quick, efficient service. I didn't think our carpets could be refreshed liked they were with just…read moreone cleaning!

Carlos and his team just finished the rebuild of our 2600 sf house and did an amazing job. We…read morecouldn't be happier. Our house had water damage everywhere except for the home office. Carlos and the team worked with us on every step of the way to get the rebuild as we wanted it. He dealt with insurance and helped us with the claim, also his estimates were accurate without unexpected surprises. When speaking with Carlos, you get a sense of honesty and no nonsense that is not easy to find. Overall, a great experience and will definitely hire Restoration Masters again for other projects.

What can I say? If Yelp allowed 10 stars I would give Carlos and his team 10 stars! First of all,…read morehe was my knight in shining armor. I was desperate to get the repairs started on my house after we had a pipe burst in the kitchen in February. I contacted multiple contractors on Yelp after being flat out refused by the big name water damage companies. He responded quickly and promised to get the repairs done by the time my son got home from college in May. Guess what? He delivered! I can't say enough about the professionalism and courtesy of Carlos and his crew. A special shout out to Laro. He has extraordinary plumbing and electrical skills. He is also able to perform all the other tasks that were involved with the repair of my home. Raphael, sorry there were SO MANY boxes to pack. You are a trooper! It was easy to stay in contact with Carlos and the attention to detail that his crew exhibited is greatly appreciated. They completed all the tasks related to the repair of my home (except countertop installation) as well as a few extras. One of the extras was removing the nasty popcorn ceiling. It looks so nice and clean now. We also had a dimmer switch installed and undercabinet lighting and a new "spotlight" type fixture over the sink. I think the pictures will speak for themselves. A gigantic "thank you" to Carlos and his team!

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I highly recommend Twin Pillars. Their team was professional, efficient, and communicated every…read morestep of the restoration process. They took a stressful situation and made it so much easier to handle. My home looks amazing like the damage never even happened!