Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a…read moreduration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them.

Megan Kennedy was really kind and helpful in communicating the status of a recent mold remediation…read moreproject. She went above and beyond by reading the details of the protocol document and scheduling the clearance phase of the project for an out of town consultant. Great Job and Successful project!!!

Glen from Serve Pro arrived within less than an hour of our calling to notify them of a leak we had…read morewhich soaked the master bath, master closet, master bedroom and adjoining study, ruining our new engineered wood floors. Shawn came out day two and helped make sure everything was under control and by the end of the week they had removed our bathroom vanity, two feet of drywall in the affected areas, and the wood "judges paneling" throughout the study and dried everything out plus treated to prevent mold. Everything was ready for our contractor to come and rebuild the damaged areas and replace the floors. This is the third time I have used Serve Pro and they are the best in the business.

Well here we are 3 yrs later and we had to use certified restoration again. Ugh fans and equipment…read moreAgain! I was really surprised how John (the owner) recommended ways to prevent leaks in the future even though he would benefit from it if we did. These guys always make me feel comfortable and not like I am in front of a time share sales person. John just tells it like it is and it makes sense. Thanks you guys for making an unenjoyable situation a little better.

Can't express how pleased I am with the work that Certified Restoration has done in my house! I had…read morea water supply leak that left my brand new laminate floor ruined. I was crushed. John came in and cleaned up the mess and dried my house out. He was diligent to make sure that the moisture levels were right and could not have been an easier guy to deal with! I would HIGHLY recommend this company! Oh and like the review before mine, I felt completely comfortable having John in my house. He was a professional in every way!

We called Manny when we had a major roof failure which led to the ceiling in our kitchen leaking…read moreand crumbling. He was so responsive and came the next day. The project required a lot of work- not a DIY job for us. He and his team demolished, abated and rebuilt the ceiling. Wow! Such an amazing job. His price was very fair (we didn't have time to get multiple bids- but the price seemed very good). And he started the same day! He also worked during the week of Thanksgiving- coming daily to check on the drying-abatement issue. Additionally he finished strong- with the final touches and cleaning up. His work is very professional- using all right materials to protect our kitchen, equipment and supplies to do the job right. We already want to use him again- hopefully when our ceiling isn't falling on us! His work felt like a combination of professional and treating our home like his own. Just call him!

We had a major hail storm with baseball and golf ball's size hail a few months ago and the back…read moreside of our house was badly damaged with golf ball's size holes on the hardi siding. We contacted several other roofing companies that were working in the neighborhood and their bids were at minimal, 5 times more that Manuel's bid. We have selected Centex Carpet and Paint over other large Roofing Companies. Manuel was very honest, sincere, kind and considerate. He did not asked us to sign any contracts on the first meeting, and he suggested several options of fixing the back siding. Manuel had waited until the weather was sunny and warm with no rain in the forecast and completed a great job on our back siding. He replaced areas with holes and painted the entire back side of the house. Remember, Manuel's bid was at least, 5 times less than other local and national roofing companies that had their company sign all over the neighborhood. I strongly recommend Centex Carpet and Paint. We will be contacting Manuel in a few months to paint our house and replacing the carpet.

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

Our plumber recommended we call Premier Restoration as we had a major leak. The walls were dripping…read moreand floors and cabinets wet. It was Friday noon and Steven came over to see what was going on (summer time and Fridays are usually busy, yet he made sure not to delay). Thankfully he acted quickly. By doing so he prevented so much damage from happening (like redoing walls and ceiling and the worst (not that the others are that great..) - mold - which we managed to avoid thanks to his quick response. Steven is such a professional, as well as kind, accommodating, easy to work and communicate with. He explained everything thoroughly! Dried the walls as long as was needed to make sure all wetness is gone. He was available to communicate as much as we needed. We can't thank him enough. Steven was also very flexible with his schedule, to come over and check that everything was working well and drying up as expected. Last, but not least, the price was extremely fair (he did not charge more even though we needed all the equipment for extra 2 days). I appreciate his honesty and being very upfront about everything we were expecting to go through, procedure and payment wise. If you are looking for someone both reliable and professional - Steven is your guy! Thank you Steven for helping us get through this unpleasant time with such ease and least damage possible.

Recommended by our plumbers after a toilet leak. Came by for a FREE consultation. When we told…read morethem we were on a fixed income, they suggested we call and talk to the office manager, then sprayed an anti-microbial solution on the damaged area for FREE! Very friendly and personable! Will definitely call if further work is needed.

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I highly recommend Twin Pillars. Their team was professional, efficient, and communicated every…read morestep of the restoration process. They took a stressful situation and made it so much easier to handle. My home looks amazing like the damage never even happened!

5 starts all the way!!…read more Sherrod was amazing! We called yesterday to see if someone could come check our condo for possible mold. He called right back to schedule a visit first thing in the morning. He was at the condo right on time and did a thorough check for mold by our oven. He was very communicative and very responsive to all my questions and concerns. I highly recommend their services! Thank you so much.

Sharron and Darryl did a great job. They gave a prompt quote and scheduled immediately. They were…read moreable to remediate the growth quickly and efficiently. Highly recommend!