If you have never gone through a tornado, it is one of the scariest events you could ever imagine…read more While our house did sustain substantial damage, our spirits did not. I knew that once I called Cindy early last Monday (1:30 am), we would be in good hands. Their team was at our house quickly and worked into Monday night to help stabilize / secure our house. Everyone that has been to our house has been wonderful. And the professionalism is second to none. And for that we are truly grateful. I trust that each of your clients receive the same professionalism and concern. In a few weeks our house will be back to "normal" (if that is possible with 2 teenager and a 4 year old), but our lives have been forever changed by each of you.

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

Megan Kennedy was really kind and helpful in communicating the status of a recent mold remediation…read moreproject. She went above and beyond by reading the details of the protocol document and scheduling the clearance phase of the project for an out of town consultant. Great Job and Successful project!!!

Glen from Serve Pro arrived within less than an hour of our calling to notify them of a leak we had…read morewhich soaked the master bath, master closet, master bedroom and adjoining study, ruining our new engineered wood floors. Shawn came out day two and helped make sure everything was under control and by the end of the week they had removed our bathroom vanity, two feet of drywall in the affected areas, and the wood "judges paneling" throughout the study and dried everything out plus treated to prevent mold. Everything was ready for our contractor to come and rebuild the damaged areas and replace the floors. This is the third time I have used Serve Pro and they are the best in the business.

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

Well here we are 3 yrs later and we had to use certified restoration again. Ugh fans and equipment…read moreAgain! I was really surprised how John (the owner) recommended ways to prevent leaks in the future even though he would benefit from it if we did. These guys always make me feel comfortable and not like I am in front of a time share sales person. John just tells it like it is and it makes sense. Thanks you guys for making an unenjoyable situation a little better.

Can't express how pleased I am with the work that Certified Restoration has done in my house! I had…read morea water supply leak that left my brand new laminate floor ruined. I was crushed. John came in and cleaned up the mess and dried my house out. He was diligent to make sure that the moisture levels were right and could not have been an easier guy to deal with! I would HIGHLY recommend this company! Oh and like the review before mine, I felt completely comfortable having John in my house. He was a professional in every way!

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I highly recommend Twin Pillars. Their team was professional, efficient, and communicated every…read morestep of the restoration process. They took a stressful situation and made it so much easier to handle. My home looks amazing like the damage never even happened!

We are repeat customers of Deitrich Quality Design and they are amazing! Gene and Elise are…read more reliable, trustworthy, and very professional. Their work product is true to the name Quality craftsmanship. They build what you envision. The fireplace they built for us is completely custom to our exact design ideas. They can do big remodel project all the way to installing a light fixture. They are always communicating with you on a project, can finish a project in a timely manner, and make it perfect with quality building. We will always call Deitrich Quality Design.

When trying to install a television on our brick fireplace we ran into wiring complications, ugh…read more Time to call a professional... A friend of ours was having her home remodeled and recommended Dietrich Quality Design. We called, they came out quickly, talked to us about our needs, and gave us an estimate. We stared work on the fireplace the following week. Elsie helped guide us through tile and stone suppliers while Gene managed the construction. We had all the electrical hidden, resurfaced a boring brick fireplace into a beautiful modern stone centerpiece, and also upgraded the built in cabinets to match existing cabinetry. They did the work efficiently, left the worksite clean at the end of each day, and were skilled professionals. The employees had a good relationship with management and it showed in the resulting success of the job. We love our remodel and thank Dietrich Quality Design for making it happen!

Aaron did a fantastic job! Highly recommend,…read more Our daughter had thrown up in several places one evening. I Yelp'd carpet cleaning in the cedar park area, called Youngs and they came out that same day. Aaron worked us in to his busy schedule on a Friday afternoon, just to spot treat... And then returned a few days later for the entire house. Very reasonable pricing and he didn't try to sell us all the "special treatments" we've all been tortured with by almost every carpet cleaner out there. He was on time, did great work and we'll definitely call them next time!

If you are looking for detailed, fastidious, honest carpet cleaners, look no further…read more Aaron, the owner does the carpet cleaning- every nook and cranny is cleaned and every spot removed. He is honest- I feel good about having him in my home- and good with my animals! The best way I can sum up his attitude is- if you're going to do the job, do it right the first time. This is the best service I've ever used. Give him a shot- you'll be glad you did.

Atex Restoration was contracted in early June 2025 to do water remediation due to a leaking hose on…read moremy hot water heater (which I replaced myself) and to repair and replace water damaged flooring and sheetrock in our house. Since then (it's now mid-September) I couldn't get Atex Restoration to schedule the remaining work. It's been 3 months! The photos show what they left us with! Thanks for nothing Atex Restoration and especially Tres Davis! The plywood is covering the large holes they left in our floor! Yes, that's an opening in the flooring by the water heater! If I could leave zero stars I would! DON'T USE THEM!

Do not use them. They have several different names. Austin Water Damage, ATEX Restoration, ATEX…read moreEmergency Water Restoration, etc... the list goes on. They don't give you a price before they start tearing your house apart, they submit invoices for work that was not done, they don't keep track of your items they remove from the house, have no communication skills and their promises are not kept. If your insurance recommends these guys, ask them to recommend someone else that is honest and dependable and let your insurance know about their bad reviews online.