Texan Star Pools is a joke. I called George on Friday, July 5th, and informed him of our concern regarding the circuit board. We scheduled an appointment for him to come out, and after inspecting our system, he immediately stated that it was the PDA and that he needed the PDA to access the program. He then called me the following morning, apologizing and stating that he might have assumed too quickly and was unsure but wouldn't know until he got the PDA.
He said he would need to order the part from Austin and it would take a few days to come in, I went out of my way, driving an hour to Round Rock to pick up the part just for him to test, only to find out he had ordered the wrong part. He then called and ordered the correct part and came out on 7/11 to test it. I asked numerous times if he was confident this was the issue, and it turned out it was not the issue. He even stated that he was not familiar with my setup. He then pulled up a YouTube video for my husband to program the app himself.
He wired my system incorrectly because he was not familiar with my system. Would have saved him and me a lot of time and money if he had just been honest. His mistake is now costing us more to fix due to his mistake.
Throughout my interaction with George, it was clear he was not knowledgeable about the newer systems and that more training is needed on his part. It is unacceptable and unprofessional to tell a customer "I don't know" at least 10 times when asked a question and then proceed to pull up a YouTube video on how to connect things. Be aware. read more