This gorilla (nothing racial, just descriptive) - of the Texan Food Mart, a convenience store in Centerville TX is not a customer person. He is downright rude and offensive person.
This person routinely has had a less-than-jovial demeanor at his workplace.
Today, I tried to fuel my vehicle at the pump, yet, with some stations, I get the message to "see cashier." I cannot always be accepting of this without a suitably explained reason and so today was going to be my day to ask.
I went inside, made myself some coffee (for purchase, of course) approached said gorilla to pay for coffee and fuel, and also to ask my question.
I simply, but straightforwardly asked the gorilla; "how come your pump doesn't work for me"?
- or similar words to that effect.
The gorilla said; (words to the effect of) "maybe you don't know how to use your card." This was stated in an insulting manner, not as humor, by the way.
Brothers and sisters, who enjoys being spoken down to?
I think most will agree that the customer is the person that should be given leeway towards - and not the customer servant...that is, if he perceived me as rude first (his wrong perception), then he first should had made certain of it and second, not spout a negative reply at any time.
As a representative of a company that serves the public - a public that has the right to ask questions (even bad questions) - that representative does not have the right to express his/her opinions outside of the management/actual company owner's viewpoints.
Some stuff happened after that which I may cover later.
The point of this post is the management needs to examine this employee's behavior and work ethic without prejudice for color or creed.
Then, probably something needs to be done. read more