Exceptional Customer Service! I initially had a disappointing experience purchasing through the app, as my sale was referred out of state. Fortunately, I was connected with Jess, the Store Manager, who took the time to review my case and assured me that I could reach out if I needed additional assistance. From that point forward, the experience completely turned around. Jess, Stephanie, Shawn, and Nathyn went above and beyond to help me purchase my 2026 Tesla Model Y. They carefully walked me through the available rates and purchasing options, answering all my questions with enthusiasm, professionalism, and genuine care. When my vehicle delivery was delayed by two days, the team immediately stepped in and provided me with a Tesla demo vehicle, assuring me that I would be taken care of--and they absolutely delivered on that promise! What impressed me most was how well the entire team worked together. They truly function as a team, focused on creating the best possible customer experience. Their dedication, communication, and customer-first approach made all the difference. I am incredibly happy that I made the time to visit this location in person. I highly recommend coming into the store rather than relying solely on the app. You'll receive personalized guidance, learn about options you may not otherwise know about, and work with a team that genuinely cares about helping you. Thank you, Jess, Stephanie, Shawn, Matt and Nathyn, for making my Tesla purchase such a positive and memorable experience! read more

Tesla - Inside of Tesla Model Y- Beautiful - Car Dealers Near Me - Torrance, California

My daughter was originally working with Arina, who was very pleasant and professional. At one point, she had to step away to assist another client with a test driving, and Gabriel stepped in to help. I also want to note that the store itself was really nice and very clean--but of course, it's Tesla, so that was expected. However, when Gabriel began discussing payment options with our daughter, my husband and I felt his approach was more focused on making a sale, and rushed rather than genuinely helping her find the best option. Our daughter also mentioned that the energy shifted noticeably from Arina to Gabriel, which made her uncomfortable. There was a lot of back-and-forth regarding the numbers, and the payment amounts Gabriel shared did not align with what was previously discussed. Because of this, I advised our daughter to hold off on making a purchase, which was disappointing. Additionally, Gabriel shared a story about going out drinking with his friends and using a Tesla (self drive) to drive them home. While I understand trying to make a sale, this is not something that should be shared with a customer--especially when the customer is our daughter and us, her parents are present and listening. Overall, I believe the sales experience could benefit from additional training to ensure consistency, transparency, and professionalism. When my daughter is ready to purchase, we will ask for Arina. read more

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Went to the Tesla mall location and I was surprised that there would be a Tesla location at Del Amo Mall (across from Apple). Natalie was very nice, patient, and helpful. She went over my options and for leasing vs buy and I ended up walking out of there with an order placed. The buying experience is easy and was done completely online and through the Tesla app. I was able to use the Federal Tax Credit on my purchase along with a $500 referral credit (which Natalie was kind enough to mention to me). I am very pleased with my purchase and highly recommend you go talk to Natalie if you're considering a Tesla. read more

Tesla - My brand new Tesla Model 3 - Car Dealers Near Me - Torrance, California

I had a great experience with Gabriel Sean. He made sure I made the right deal and decision. Also he gave me information all about my options so I have an idea of all the car to made the perfect decision for my next car. Thank you so much a great experience. read more

The Tesla worker Stephanie was very nice by taking us downstairs to see a Cybertruck like I wanted to see. read more

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Was very impressed with the customer skills. Mr. Matt torrance store been answering all questions diligently and professionally.. has outstanding customer service skills. make me feel like a family member.Instead of a walking customer. Actually, he's been helping me for last year, but I found out when I ordered a car, he won't be getingt the commission. Honestly he was one of the main reasons why I decided to get my second tesla. Thank you, and thank you, Matt for your experience servie. read more

I've been to this store twice. They seem to have a staffing issue, but that's not the employees fault. However on my second visit as I walked in the store there was only one employee who made eye contact with me and then proceeded to get on a phone call. So I waited for 15 mins for a second employee to arrive and tried his best to multitask between the four customers waiting. As it turned out the guy in the phone could have answered my question in 10 seconds and I was sent to a service center. read more

Worked with Gabriel Sean. He was amazing at explaining all the terms and detail about the car. Super friendly, welcoming, and nice guy. 5/5 recommend Gabriel Sean when looking for help at the store. read more

My wife, Barbara, and I went to Tesla at Del Amo Mall roughly a month back and met Stephanie. She was very fourth coming and explained to us the advantages of getting our electric vehicle and took us for a test drive and explained the features and benefits as opposed to get a ICE vehicle. Stephanie followed up with us ,and did not pressure us and took her time to answer all my wife's questions,. When we decided to proceed we set an appointment with Stephanie and she took her time and secured our vehicle. Stephanie is very efficient and did not waste both of our time, process to purchase a vehicle was a straightforward process . Both Barbara and I are very grateful to have met Stephanie. We will always recommend Stephanie to both our friends and family to purchase our vehicles from her in the future. God Bless, Lalit read more

Tesla - Car Dealers Near Me - Torrance, California

Shopping at The Del Amo Fashion Center, I noticed the Tesla store, so I decided to come in & browse the vehicles, roofs & power walls. Mando offered assistance, and was ready for any questions I managed to come up with. Starting with the roofs & power walls, I then moved over to the vehicles and inspected the various models & what not. I have test driven the older Model X & Y, with the vertical screens, previously. Signs saying "Take a Test Drive today" kept enticing me, so I bit the bullet & decided to test drive a current year Model X. The test drive was simple & independent. Mando took the key fob and led me to the parking structure, where the vehicles are kept. He gave me a brief rundown on what to know before the test drive, and soon it was just me & the Model X. The navigation map already had a set trip to follow, but I ventured a little bit off the preset path. Autopilot was disabled, so I couldn't flip it on for a bit. While driving, I moderately punched the accelerator on the straightaways, practiced parking & utilized various functions on the screen. With classic rock pumped through the premium speakers as my soundtrack, I ventured back to The Del Amo Fashion Center & returned the key fob to Mando. I was quite satisfied with my visit to the Tesla store and with Mando's customer service. I gathered more intel & enjoyed the personal interaction, over just checking out Tesla's website. read more

I checked in on time for my test drive and was told to sit tight while my salesperson was finishing up with another customer. 15 minutes later my appointment gets cancelled. I let the checkin worker know and he told me to hang tight it would be okay. Another 15 minutes go by and the salesperson who my appointment was with shows up to assist another customer who had gotten to the store after me. I ask her about my test drive and she tells me my appointment was canceled because I was late, meanwhile I have been waiting in the store the whole time. From that point it took another 10 minutes just to get a new test drive appointment started. I get stores can get busy, but please be respectful of my time specially when I have been patiently waiting. I did not like the fact that I was accused of being late to my appointment. The poor customer service alone discouraged me from going forward with this vehicle. read more

Decent service price was reasonable. Alignment of glass is OK, not fantastic but will do just fine.

Disappointing experience. I walked in to the store and spoke with Chris about trading in my 2018 Model S for a new one. I was ready to make a move, and he sent me a trade-in estimate via email. I went home and talked to my husband, and the next day, I sent a text message to the number that Chris provided to me, asking for the numbers so I could get things moving. I got a text back saying that Chris would get back to me. That was days ago, I still haven't heard from anyone. I followed up, but no response. I ended up selling my Tesla to a private party, and I will be buying a new one from a different location. read more

Overall experience was great. Sales personnel were knowledgeable, courteous and helpful. Shout out to Chris. I used to be a General Sales Manager of several different dealerships through the year. With that background best experience I have ever had. My Tesla Y is coming in June read more

Great, no hassle customer service. My Tesla took about 30 days to come in but it was well worth the wait. From the hassle-free ordering of the car, with their great options, to the hassle free quick and easy pick up, it was a great experience. And I LOVE my red model Y. read more

Thank you David for helping me out with the entire experience. Buying a Tesla is already as easy as it is but with David's assistance the transaction was an even smoother process. Reading other reviews left me a little scared to come in here but when I stopped by I was quickly helped and knew I was in good hands. I'm looking forward to picking up my order soon! If you're looking for a rep and want someone that knows their stuff, ask for David! read more

We were in the mall for dinner and I noticed the Tesla store on the lower level, being that I have problems with head and leg room in many cars I wanted to just sit in one of the cars to see what it was like, While they didn't have a Model S to try they did have the Model 3 and the Model Y which both offer me ample head and leg room. We were helped by Erick and Gordon who were both very knowledgeable on the cars, and very helpful even though I told them I was not ready to buy, the only pressure they applied was to take the model Y for a test drive and I did relent and took it around the block, getting used to the reactive breaking will take some time. Overall the Model Y was nice, still need to decide if a Tesla will be our next car. The low pressure sales and friendliness of the staff at the Del Amo Location is very refreshing. This review is only for the test drive experience since as of this review I have not purchased a car read more

I took a test drive in a Model Y. I totally loved the vehicle and placed an order and was told to leave a $100 deposit. I soon received an email stating the $100 was a non-refundable "order fee." I clarified with my sales rep it was independent of the vehicle cost and non-refundable. As a result of losing confidence in the honesty and integrity of this location I cancelled my new vehicle order. When they refused to refund the $100 i filed a dispute with my credit card company. read more

I finally purchased my first Tesla and I can't say enough about the level of service that we got at this location and their Tesla Expert, Stephanie! We were trying to determine if the 7-seater was going to be right for us and they actually allowed us to take it out overnight so that we can try the car out with six people and see how we all fit. It honestly really sealed the deal on the model y for us and we ended up getting our new car. This was all made possible by Stephanie who really gave us a lot of information about the car and was wonderful to work with! She really made us feel like we had a premium experience and she was super kind in helping us get set up with the car. I can't say enough about the whole team! I will refer her to my entire family! In fact, my sister is already there talking to her right now! Thanks, Stephanie! read more

Tesla has a very poor performance for after market support. I had an emergency and they kept me on hold for more than 45 minutes and couldn't get to me for about 2 hours. I will not buy another Tesla unless the get their act together and give good after market support. I am not tech savy and want to speak to a live person. Good luck. Check with other auto makers and make sure before you buy. read more

Such a joke. Want to look at a Tesla? Be prepared to provide your name, email and phone number as it is 'mandatory' to be checked in before looking. Silly girl... I'll go to my local Tesla where it isn't a requirement. read more

Thank you Jess and Cooper. We absolutely love our new Model 3. You guys made our buying experience so quick and easy. We were able to get the exact car we wanted, and much quicker than we ever anticipated. You were both so quick to respond to our questions and made this the best car buying experience we've had. This car is so fun to drive! I feel like a kid driving it around, this thing feels like a sports car. This is our first EV, and I was skeptical before getting ours. We were actually very close to buying a Camry Hybrid before we realized that the Model 3 was an even better deal. We are SO happy we went with the Tesla instead. The team at the Del Amo location are simply the best. read more

Tesla - Car Dealers Near Me - Torrance, California

They will lie straight to your face to sell you a car and not disclose highly important information then refuse to help at all whatsoever the second you give them any money. Buyer beware of scummy employees. read more

I highly recommend the Del Amo Tesla store if you're a serious buyer. Tesla has the entire purchase process set up online in a way that is ridiculously easy and convenient so you don't need to talk to anyone to reserve, buy, and even pick up the car. So I didn't imagine needing the mall store before I bought my Tesla, however with special circumstances for my purchase it was really nice to have someone helpful to work with in person that could answer all of my questions and get the process over with quickly. So I ordered my model Y online on the first day that the massive discount promo started back in late December 2022. However, I changed my mind about the model Y specs I reserved online and wanted help transferring them over to another reservation for a model Y closer to my liking that was in inventory up in the Bay Area. So the next day I showed up at the store hoping to get help with the entire process and go through each of the pre delivery tasks since I wanted to pick up the car just a few days after. I wish I could remember her name (Zakia?), but I worked with this really nice associate (tall lady) that was very knowledgeable and capable of answering all of my questions and went through all of the pre-delivery checklist items one by one to completion. What I appreciated most of all was that she was very patient. I had my kids with me at the time and they were running all over the showroom floor playing with the demo Teslas. I couldn't get through 5 minutes of conversation before I had to interrupt and chase them down. After about 45 minutes after starting the consultation (including the time chasing my kids around and pausing to research/get all of the sensitive information needed on the spot), it was nice to walk out of the store having the entire process completed from start to finish with the only thing left to do being picking up the car itself. This was all thanks to the efficient help I received from the associate. If the rest of the associates are like the one I worked with, your experience ordering your Tesla here should be smooth sailing. read more

Had the opportunity to look at and peruse all the novel features associated with new Tesla models. They have several in store cars which you are allowed to check out and sit in. The Teslas come in so many different colors. The model X and the model 3 were in store and there's one with the very fancy butterfly doors! There is a very cool touchscreen board which you can customize and tinker with all the different features that you'd like to include to your dream car. Comes with statistics of gas mileage, engine efficiency, and energy savings. The service was impeccable. The store clerks gave you space but if you had questions, they were lightning quick to inform you and advise. This place is a wonderful dishing to do mom and is a change of pace in terms of stores. read more

So this is my 2nd Tesla purchase. I started with the model 3 and now I have the model Y. My sales person this time was Jess. She answered any questions I had, was patient with my indecisiveness, and quick to help with any changes I wanted to make. The purchase process was still easy and smooth, I never had to leave home! And my car was ready in under 2 weeks, much sooner than I expected. First go around I had to wait over 3 months. But it was well worth the wait :) Anyways I recommend them for the great service, low maintenance cars, and the price! Get in while you can and take advantage of all of the rebates. Oh and if you have a trade in I highly recommend shopping around for multiple quotes. Tesla came in SUPER low compared to other offers I received. read more

Acquiring our Tesla Model Y was fun and a breeze at Del Amo, Torrance. Shout- out to Aristo for his expertise, professionalism and his great sense of humor assisting customers like us. From demo drive appointment, to signing and all the way to picking up the car he was there every step of the way. He even took the time to follow us up after our great experience. Thank you Aristo. -Ferdie and Gina read more

Came in to look at a Tesla and ended up buying one from this awesome guy named Anthony! He was super friendly professional and attentive answered all questions and even joked with us. I highly recommend buying from him. Great guy read more

Tesla - My new whip - Car Dealers Near Me - Torrance, California

Went for a test drive and could have sworn they said they were coming back so I waited for like 30min. I ran out of time and just took the keys back to the store. I'll stick to the traditional car dealers. I'll keep my electric BMW. read more

I am so excited - I was notified by Stephanie Chavez that the car I ordered is in! Due to the team work of Stephanie Chavez, Zakiya Hightower & Jess Martinez. They have kept us informed every step of the way and made the process easy. These ladies are awesome - knowledgeable, patient, approachable and friendly! I hope Tesla management recognizes how fortunate they are to have them on their team. The reflect the best customer service I have experienced. I highly recommend you see these 3 if you are interested in a Tesla! read more

A-ok so far. After heading over here to test drive a car, and these crazy gas prices... I ordered a vehicle. It should be ready around October to December. Let's see. I will keep you guys updated. read more

Absolutely terrible customer service. Left work early for a test drive appointment, and when I showed up, it was like I never made an appointment at all. There was only 1 person working, and that person didn't even ask if they could help me. After some time, I just left in frustration. Just as well, if this is the way they treat customers, I don't want to business with these guys anyways. read more

Was kicked out of showroom by rude female employee because I did not want to register for their email spam.

The service representative Aristo was amazing. He was there while we were running into issues with when applying for the loan on the Tesla app. He helped me through the process and lock I. The rate that we were told. Very knowledgeable and a true professional. read more

Came to the dealership because of the incentives being offered and took a test drive of a Model Y. Met with Jess who was very helpful. Didn't decide to purchase right then but Jess followed up if I had any questions. After awhile I decided to pull the trigger and get the car. By the time I called back, unfortunately the car was sold. But Jess kept on looking for me. She contacted me numerous times with possible cars but either sold quickly or just not the exact car I wanted. But finally Christmas eve she found the exact one for me. And to top it off she was able to have it delivered to me the same day! Jess is the best and I would highly recommend her if you want a Tesla. read more

Thank you Manny for being patient with me and walking me through the process of ordering a vehicle. He was able to let me go on a test drive and explain how everything works. Also was helpful with all my questions of the vehicle. Extremely knowledgable. Only down side is that we have to wait a while for the car. But was able to order and get in line. Thanks for terrific fast efficient service! read more

I never thought i would be leaving a bad comment in a Tesla show room i came with the plan of looking at a car so i can get one but i guess the hours that appears here is not the real hours The guy who was in the show room yelled Its close and and it was not even close time wow i guess they really care about new customers read more

Went inside to quickly take a look hoping to possibly place my order but as soon as I walked in and looked inside the DISPLAYED model 3 on the floor was greeted by a female worker with THE WORST ATTITUDE. Bad faced worker that should not be representing Tesla. Will be contacting corporate because that is unacceptable customer service! read more

So out of the blue I decided I wanted to test drive a Tesla MS for the first time so we made an appointment at this location. On the way there my husband says, naw I would never get a Tesla, it's not for me. Anyhow, we meet our sales advisor, Anthony, he was extremely professional and personable. He got us all set up for the test drive by ourselves mind you. I was thinking ummm he's not going to go with us? Well, it was an awesome experience. Not only was I immediately sold, so was my husband from the passenger seat (yep the one who said Telsa isn't for him). After returning, Anthony, along with his partner Q, answered all our questions and we walked away with Two Teslas on order. Anthony kept us informed along the way. He responded to ever text message/email promptly. Fast forward to delivery day, both him and Q were there. They made us both feel so special and had already checked out our vehicles to make sure they were perfect. They made this process way better than I expected based on overall Telsa customer service reviews. Job well done guys! Will send all our referrals their way! read more

Tesla - His - Car Dealers Near Me - Torrance, California

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This post is for Karla who works at the Del Amo Tesla store in Torrance. Karla has been EXCEPTIONAL in her care and diligence in customer service. She went above and beyond to communicate in a prompt manner, explain details, and answer all my (sometimes probably annoying) questions about getting a Tesla. She was able to me match me to the one I wanted and I could tell she did everything she could to search and make it happen. Thank you Karla SO much! You truly deserve a promotion! read more