Third time here and I think what starts a good experience is who you receive as a service advisor. Carlos is the man! He went up and beyond what I expected vs the last time I visited. He went over all of my concerns during this service request and even had a tech ride with me prior to the maintenance of my Model 3 to hear the unusual sounds I was experiencing when driving during certain road conditions. All the points I laid out were covered and their team even found something I wasn't aware of. Repairs made were covered under warranty. My car's charge was also topped off. Definitely satisfied with this visit! read more

This Tesla Service Center location is permanently closed. Closest location is at 21515 S Western Ave, Torrance, CA.

The Baseline: For automotive service centers the service on the vehicle must solve the issue, have value for the service, and be professional in dealing with my vehicle. Service: I had great service with our Tesla issue. We thought we had a suspension issue and we took it in. Jaime took us on an inspection ride and within 2 minutes figured out there was a bolt in our tire. While they couldn't fix the tire at the service center he directed us to the tire place to get it fixed. Value: Our inspection ended up being free so great value from Tesla. Facility: Due to the volume of cars it can be hard to park there but it has a system of the cars moving in and out. Other than that it was a clean facility. read more

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I have been here several times, this last time to replace the 12 volt battery. It has been four years since we bought our Model Y. This is very good, factory batteries tend to last longer these days, im guessing. Usually, car batteries need to be replaced at three years on average. The time that I spent waiting was less than an hour. My appointment time was at 1pm, I arrived earlier and our car was ready 35 mins later. The cost was very reasonable too for a car battery. Thank you, Tesla team of Torrance! read more

Tesla - Auto Repair Near Me - Torrance, California

Made a service appointment a week out was told the repair would cost $66 from Jose. Then once I arrived I was told it wouldn't cost anything. It would be covered under warranty most likely, then 30 minutes later I was told it would actually be around $700. I did not do the repair. I just wasted a day off of work for nothing. Would not recommend the service center. They don't know what they're doing. The service was for a RGB light on the passenger front door. They told me because the windows are tinted. They won't cover the light, which has nothing to do with it in my opinion. read more

Tesla - Service appointment confirmation - Auto Repair Near Me - Torrance, California

This isn't the first time I've experienced poor communication at this service center. I came in today for a tire replacement, and Rose told me it would take around three hours. While waiting, the Tesla app showed an estimated completion time of 45 minutes, which seemed great -- but the status never changed, so I continued waiting. Nearly three hours later, a technician finally told me my car had actually been ready TWO HOURS ago. Rose and the other advisors had already left, and no one informed me. No update, no explanation. This level of communication is unacceptable. A simple update would've saved me a lot of time. Tesla needs to improve service follow-through and customer communication. read more

I've brought my Teslas to the Torrance Service Center several times now, and every experience has been exceptional. The staff here consistently go above and beyond -- they're friendly, professional, and genuinely care about getting things right. Whether it's a quick visit or a more involved repair, they always communicate clearly, keep me updated, and make the process effortless. I've visited other Tesla service centers before, but this one stands out by far -- leaps and bounds better in every way. The team here sets the standard for what Tesla ownership should feel like. Huge thanks to the Torrance crew for their consistent excellence and great customer care! read more

Overall was a great experience, but I wish the steps and procedures in obtaining or buying in the Tesla was a little bit more thoroughly explained. Additionally I think that there needs to be a section where people need to understand to get or book an appointment time so that these sales rep could probably assist the customers rather than bombarding on other customers and asking questions which I found was pretty rude on both ends but mostly on the customer side. Definitely a place to check out and very serviceable, for future buyers if you are trading in a car, make sure you have all the paperwork, credit check and everything done too much as possible so that the transaction is much smoother and is ready to go by the time you make an appointment rather than waiting on last minute which causes a lot of disruptions. read more

I brought my car in on October 4, 2025 at 8:00am to the Tesla service center located on 2560 W 237th St Torrance, CA 90505 to repair the window buttons. The Tesla service center usually only takes appointments but they made an exception & had my repairs finished within 20 minutes. Thank you very much Albert for providing quick & excellent customer service. I prefer this location is my go to as opposed to The Tesla service center in Santa Monica. 5 stars read more

Tesla - Auto Repair Near Me - Torrance, California

So, to be fair, I must amend my initial review, with the resolution of the issues I experienced: Upon my request I was contact by a manager, Pooja, who conducted herself in a kind and professional manner. She apologized for the wrong estimate I had received and emphasized that the root cause was that all estimates are computer generated but also reviewed by senior staff. Well..., that doesn't track. Of my estimate had been reviewed, how could it possibly be off by over 100%? Since I was stuck between a rock and a hard place, I asked Pooja if there was any way they could make me whole; after several rounds of back and forth I was finally offered $200 off the labor and a free tire rotation, which I accepted. Still, I paid well over $2k and when I finally received the call to pick up the car, I was compelled to pick up it upon within hours on a Saturday instead of Monday morning 'to avoid storage charges'. I found my car parked in the street, dirty inside and out (it was clean when I dropped it off) and later also noticed that the frame of the center screen (which had been replaced) was bent slightly out of shape. In summary, I owe the manager, Pooja, some positive feedback, because she did make an effort and followed up each time she said she would. Beyond that, the overall experience was still not good and not confidence instilling in any way. I wish I could leave a better review, because this is the only Tesla Service Center in reasonable driving distance for me. I feel that I'd be misleading other Yelp users if I gave the business more than 2.5 stars, however. read more

Had an appointment for 2 weeks later but they were still able to squeeze me in that day. Needed a replacement tire, AC fix, and a GPS fix. Very friendly service and detailed explanations. Was in and out in an hour! Just wish it were cheaper but the price is about average compared to regular gas car dealers. read more

Tesla - Auto Repair Near Me - Torrance, California

Firstly, they scratched my car and blamed me for their trunk opener install not working Rosa was excellent--10/10. She was very professional and sincerely apologetic about the poor experience. Carlos, the manager, I would rate 5/10. His customer service was lacking, and he essentially blamed me for the faulty installation, even after it was clearly shown that the issue wasn't with the spoiler. As for the technicians, 0/10. They botched the install, scratched my car, and failed to communicate at all once my car was done --my vehicle was at the service center for over a week, and I had to initiate contact after Rosa's workday ended and the car was supposed to be done after business hours. This is my second Tesla (I've owned both an S and a 3), and it will be my last after this experience. And if there's an issue with my car there's a good chance I'll go to different location. read more

Tesla - Tesla mechanics scratched my car - Auto Repair Near Me - Torrance, California

This is the ONLY Tesla service center you should be going to in SoCal. Leland and Rene are absolutely stellar, listen, take care of you, and set the right expectations. I was told my service was to take a couple hours and I was in and out within an hour and a half. I don't mind driving out of my way early on a Saturday morning to get my car taken care of because I know I will get excellent service. Everyone please be patient with your service advisors and prepare to not have a loaner vehicle available. They are BUSY, but for good reason! read more

First time I took it in for service was great from Leland but the second time was the worst shady service from IAN. If you have to get service avoid Ian, this guy is the shadiest guy I've ever had to deal with. He will try to deny warranty on a fix by blaming it on something that has nothing to do with the problem. His technician also said they were not confident in replacing a part that a newbie could replace. Avoid IAN if you don't want to get accused of something they don't want to fix by blaming it on you or another part that has nothing to do with it. read more

The Torrance Tesla Service team is exceptional--everyone is friendly, professional, and truly dedicated to providing top-notch service. Highly recommend! read more

I came here because Tesla told me the mobile technician wouldn't be able to help me with the gap in the front trunk hood not closing all the way. Unfortunately, I wasn't able to drive my car to the service center because the hood was open and my car wouldn't go faster than 15 mph, so I had to get it towed. After arrival, Tesla said nothing was wrong with my car and the hood closed fine if you pressed on it correctly. I tried multiple times and couldn't get it to work with the intake guy watching me (even though he did it himself just fine). But he couldn't explain properly to help me do it myself, so he went to go get a technician to help. While he was gone, I kept trying over and over again and finally figured out what worked. I had to close it first to latch with a gap and then press down firmly under the logo area with the heels of both palms and all my weight until it clicked again and fully closed. So the whole towing and appointment was a bit silly when nothing was actually wrong with the car. I just needed someone to show me how to close the hood properly. Watching YouTube videos myself wasn't enough. But I guess there was no way for them to know that beforehand. Thankfully this was covered under warranty, so I didn't have to pay. read more

Tesla - Gap in the front trunk hood not closing all the way - Auto Repair Near Me - Torrance, California

It's just kind of okay it's on a small side. I was expecting better snacks. Regular coffee maker okay lounge. Small chairs friendly customer service. It's clean I like a couple of the cars that they have on display old Hot Wheels. Average the charges are I'm going to say average not to outlandish average read more

Tesla - Tesla s and x plaid motor - Auto Repair Near Me - Torrance, California

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Horrible service manager Pooja was very rude!!!! I went in to get for tire pressure sensor fault I was told I need to replace one sensor then I was told both back sensors needed to be replaced I ended up paying $380 next day service light came back in I took to tesla service center where they're now saying I need to replace the front too which is odd because they said they checked them and they were fine. I caught a flat tire the next day the tire sensor says my front tire is flat but it's actually the back tire and that sensor says the tires pressure is correct so did they even fix the back 2 sensors is what I'm wondering overall horrible experience I would not recommend going there, however there were other team members that were trying to help but as far as the manager goes very unprofessional and rude they treated me and talked to me as if it was my fault and did not wanna honor or fix the problem I thought when you purchase any parts and get them fixed through Tesla service center there is a warranty on the parts I guess not tho....id give negative dates if I could because they don't even deserve one star read more

Time after time, great service, timeliness and professionalism. Amazing! Kudos to the whole Team at Tesla!

Only reason I gave this a 3 stars is because I had to walk literally 2 minutes under the burning sun and also they took my usb out of its port and didn't put it back and a rag was left under my seat. Mind that my model is an X and it's a 2021. They repaired my flat tire (5/5) and did the alignment well, they just didn't execute the final customer service properly. Santiago a SA did advise me that they shouldn't have taken the usb and did apologized for the rag being left behind I give him a 5/5 STARS!!! Hopefully they will get a bigger center like Costa Mesa and Buena Park soon. I mean telsa is going up on their vehicle prices it would just make sense to have a better location especially in Torrance. read more

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I recently visited the Tesla Service Center in Torrance and was profoundly impressed by the service provided, particularly by Albert Schulthess. His methodical approach to problem-solving is a refreshing contrast to the all-too-common practice of premature diagnosis. Albert takes the time to understand and meticulously address each issue, fostering a level of trust and satisfaction that is rare in customer service today. Equally commendable are Michael and Alex Ceja. Alex, in particular, demonstrates remarkable concern for all customers, taking the time to engage and assist, regardless of whether the issue directly pertains to him. This kind of dedication is both exceptional and highly valued. During my visits, Albert's thoroughness in diagnosing and resolving problems, along with his clear communication through the Tesla app, was particularly noteworthy. He collaborates effectively with the service team to ensure comprehensive solutions. Albert's caliber of professionalism and expertise is indeed a rarity. I must also express my appreciation for Andres, another key member of the service team, who played a crucial role in resolving several persistent issues with my Tesla, which included: 1. Restoring the air conditioning, which previously had no airflow. (The previous technician replaced the wrong filters, and there was no airflow. Andres fixed the problem by replacing three HEPA filters in the frunk of the car.) 2. Fixing a thumping sound that occurred when reversing. The problem was not resolved by the previous technician, but Andres fixed the issue, which was something to do with the brakes. 3. The noise coming from the right backseat headrest has not been addressed yet - this is a very well-known issue and has been described by people all over the Internet in Tesla cars. 4. The bad vibration noise emanating from the rear interior of the car has not been addressed yet. 5. Repairing speakers that were damaged from a previous repair. This was the only issue fixed by the previous technician, but I'm not sure if they were replaced or just glued since I cannot see it. But hopefully, he did replace them with new speakers. As it was broken during a service, a technician from Costa Mesa who came to my house showed me the problem and told me to get it replaced at a Tesla center immediately. Andres' ability to methodically and successfully tackle these problems highlights the exceptional level of skill and customer care at the Torrance center. Mark, the center manager, also deserves recognition for his attentive and comprehensive approach to discussing my concerns. As a Computer Engineer and Science Major, I advocate for a scientific, systematic approach in problem-solving, which encompasses: 1. **Observation and Questioning** 2. **Background Research** 3. **Hypothesis Development** 4. **Experimentation** 5. **Data Collection** 6. **Analysis** 7. **Peer Review** 8. **Conclusion** 9. **Replication** 10. **Publication** This process ensures that conclusions and solutions are based on empirical evidence and critical analysis. Tesla, as an innovator in the electric vehicle industry, stands to benefit greatly from integrating these principles into their customer service and technical operations. Tesla, while not the pioneer of battery car technology -- a distinction belonging to Nikola Tesla -- is a leader in its modern application. Adopting a scientific approach to customer concerns can significantly enhance Tesla's reputation for quality and customer loyalty. In conclusion, the exceptional service I received at the Tesla Service Center in Torrance, particularly from Albert, Andres, Michael, Alex, and Mark, has left a lasting positive impression. Tesla's potential to excel in both innovation and customer satisfaction is immense. The dedication and skill demonstrated by these individuals should serve as a model for the entire organization, ensuring that the trust customers place in Tesla is both justified and enduring. read more

Tesla - My Tesla Performance - Auto Repair Near Me - Torrance, California

Had a cracked windshield, made appointment and got there with good and quick service. I would recommend.

Best Tesla service center so far. I have had terrible experiences at other locations. Today, I am pleased with my service, effectiveness, and overall satisfaction. read more

At Torrance Tesla Service Center I took my 2022 Model Y in for service. We pulled up, and within a few minutes, Santiago reviewed the items that needed attention--very professional. We waited in the lobby and were told a loaner would be ready in a few minutes. However, an hour and a half went by. Since I had to get to the office, I spoke with Ain, who was extremely helpful and professional. Within 20 minutes, we were on our way. Overall, the customer service was excellent--no comparison to the Santa Monica Tesla Service Center, where I had a bad experience two years ago with zero customer service. --- read more

Their service is great. Lelay is really attentive and makes sure car gets fixed asap.

Do not take your Tesla vehicle at 2560 W 237th Street, Torrance, CA 90505 I had a bad experience not only with Tesla Model 3 vehicle but with the service as well. I had a flat tire and 4 alerts were triggered According to Tesla service center, it needed $4,500 worth of repairs, which included a steering gear assembly. 2023 Model 3 is not robust design, not reliable, it seems like a fragile design 1. Sante (Santiago)Lopez, advisor, claimed that I had no appoinment, which was not true 2. Did not return calls when promised. I rather had to make phone calls to get updates 3. He quoted $4,500 which included a tire. At the end, he still charged $4,500 without a tire, which he was trying to sell to me for an additional $295, + tax and + installation. I would highly NOT recommend TESLA vehicles nor this TESLA service center read more

If I could give this service center a 0 I would TOTALLY GIVE THEM A ZERO! AVOID AT ALLL COSTS. Zero accountability, not helpful. Try getting the service manager "Carlos" you might have a better chance at finding more damage on your car they created. We brought our 2021 Model X to their service center- paid full costs, picked up the car to find a cracked windshield.... CRACKED. After a WEEK of trying to get a hold of them, had to show up myself and they made me wait and in the end he argued with me, telling me it was not "intentional damage" sir... unless you've created monsters in your shop I don't think anyone intentionally cracks windshields. At the end he gave me a form to fill out so "Tesla" could help. Absolutely disgusting- can't believe that guy even runs the place. FOR YOU CARLOS read more

Do NOT go to Tesla Torrance. Highly recommend staying far away from this service center. They are not helpful, extremely rude, and don't do their due diligence. We called customer service to file a complaint and they said "how they acted was unacceptable." Avoid at all cost! Update: Went to Tesla Long Beach and they fixed the issue under warranty with no questions asked. Tesla Torrance argued that it was driver error and wanted to charge on a vehicle that is 2 months old. Will never visit Tesla Torrance again. Here's looking at you Carlos read more

Took my car to this location to service for two issues, including a steering wheel that had leather coming apart. At the time of service, my car had been in my possession for roughly 6 months and about 6k miles. Was told that this was not a manufacturing defect but instead "wear and tear" and that a replacement would cost upwards of $1300. Spoke to the GM and he said it was "black and white" and there was no way this is covered under warranty. They made up some 6 month interior warranty that isn't mentioned ANYWHERE in the owners manual. When I picked up my car after hours, I was told a PIN lock would be enabled. The car was left on the main street outside of the service center, keycard in the cup holder (exposed and in visible sight), and NO PIN LOCK. My car could have been stolen and driven off if someone had passed by and decided to be shady...since the car key was just left out in the open and unlocked. Took my car into another Tesla Service Center for another issue and asked about the steering wheel. They said it was absolutely covered by warranty and the Torrance service center was wrong. They replaced my steering wheel free of charge, and even upgraded it to one capable of being heated if I purchased the cold weather package! Will never be coming back to this service center again! Actually my experience at this service center was so bad it's making me reconsider another Tesla in the future. They have no sense of customer service and aren't reliable safe-keepers of your vehicle. read more

Tesla - Leather coming out of the steering wheel - Auto Repair Near Me - Torrance, California

So, this could have been better, 3 services repairs, 2019M3 with less than 40K miles. Front suspension needed to be nearly completely replaced for excessive wear. On a 40K mile vehicle. I had asked that they save all parts removed/replaced for me to look at, they didn't. Front TPMS Driver TPMS Needed replacement, done. And recall for the rear trunk wiring harness. The tech removed my sun shade, no issues there. Didn't put it back, no big deal. However, all the retaining clips are missing-gone? So now, i can not re-install it! Was told the vehicle would be done before 7pm, it was not. But no follow up either, had to get on site to see when the vehicle would be ready. Also, the waiting area-show room is to put it mildly filthy. Broken cabinets, dirty floor. I don't expect the same as my Porsche dealership with free expresso and snack bar. But a minimum of cleanliness for a high traffic area would be a+ read more

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Avoid this service center! The service manager, Alex, will do anything to claim your Tesla is not under warranty. I came here because my driver side window shattered on its own while parked. I was told by the scheduler to explain my story and the technicians will determine whether it can be warrantied or not. Upon my arrival, the service manager asked me what was wrong with my car and as I was explaining the issue he immediately told me glass has a warranty exclusion and there's no point in trying to figure out what happened; and I signed the contract with Tesla and the rules are black and white. I asked him if the exclusion also excludes anything that is a manufacture defect and he said yes. While I was trying to figure out my options with how to get my glass replaced, I looked up the exclusion on glass warranty and realized that manufacture defects are covered under glass warranty. When I brought this up he started to back track what he said by claiming Tesla said they only warranty glass based on craftsmanship. When I argued the language used on the warranty terms he started to tell me that glass manufacture defect is only eligible for the first 100 miles of the car and he knew that my car didn't qualify because he already knew my car was over 100 miles. When I told him I'd like to see the clause of where this is stated he just ignored me and continued to claim warranty does not apply to my case. After an arduous debate over the issue, he said I am more than welcome to take my car to another Tesla service center to see if I get different response. I ended up going to the Long Beach service center and had a much better experience. They patiently listened to my story and was extremely reasonable with their response and solution. read more

Santiago was very knowledgeable & patient with all of our questions. This was our first visit & they did not disappoint. However, they really don't have loaner cars but they will accommodate you with an Uber. Thanks Torrance Tesla read more

Tesla - Tesla alignment perfect ! - Auto Repair Near Me - Torrance, California

Took my model s to get a diagnostic completed due to a whining sound coming from the drive motor. They replaced the motor under warranty, but the sound continued. Turns out it was the junction box. Santee the service rep waived the $250 diagnostics fee. I will replace the junction box at a later date, but I got a new motor out of it. Santee was very professional and knowledgeable. read more

My experience with Leland and Jake went ultra smooth. I went in at 9:30am and was out by 10ish. They took amazing care of me and my Tesla. I didn't even request a loaner but they offered to provide me with one since my car was kept for a few hrs. The best thing was They were nice about me picking my car up after hours and didn't make it a big deal over the loaner. Overall satisfied with their great customer service and amazing care they took of my car. Thanks Jake and Leland read more

Tesla - Lot of cars in service - Auto Repair Near Me - Torrance, California

I was impressed by the speed of service. The call to Tesla was efficiently handled . Took car in on emergency basics, Thank you read more

I made the not great decision of not researching this place before scheduling an appointment for replacement tires. I returned to pick up my car to find scratched and used tires they were trying to sell to me for $800. The audacity was unbelievable for the manager Carlos to insist they were brand new when they clearly had scratch marks. Do your self a favor and book somewhere else else because aside from poor quality of the product the manger Carlos didn't have a good tone with his response and instead of helping the situation his tone and visible frustration made the experience worse! read more

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I went to the gym and parked my car in a parking structure. I couldn't find my actual key, but I wasn't worried about it, because I had my phone and the Tesla app, which I often use to unlock and start the car. After my workout, I returned to the car, and it wouldn't unlock! I tried everything, but the app wasn't communicating with the car. I called Tesla roadside, and after they tried to "wake it up" and failed, they told me that my only option was to get the car towed to the Tesla service center. My husband had AAA, so we called a tow truck through them, since it would be free. We waited 3 hours for a tow truck! I was so frustrated, as I had to cancel an important meeting to deal with this. Once the tow truck finally arrived and got my car out of the parking structure, the app was able to communicate with the car, and all was well. But, to be safe, we decided to drive to the Tesla service center to get a key made, just so we are not in this position again. When we arrived, we were greeted by Leland. He could sense the frustration in my voice, and he was absolutely amazing at calming me down and taking care of things right away! We were in and out of there in less than 20 minutes. His positivity and energy were so refreshing, and customer service was absolutely top-notch. Thank you, Leland! You really helped turn my day around. :-) read more

Really poor quality of work. Do NOT bring your car here. Heres the litany of issues I've dealt with 1. Poor internal communication and monitoring of workflow. The advisors and techs have no idea what each other did. Three parts we needed apparently came in after a month of waiting. Oh wait, but no they didnt. When we get there 1 of the 3 items wasnt there. Advisor was confused saying i swear we had it. 2. Everytime you bring it in, things get worse. My rattling is now worse, i have scratches where i didnt, and my spoiler is now lumpy and dented. 3. Do not take responsibility for their subpar work. They insisted the scratches werent from them (this is a brand new car one month old). Said they fixed the rattling, but its now worse. They wont acknowledge it. 4. Fake courtesy until you point out their poor workmanship and now everyones defensive saying this is just the way it is. Tbh dont get a tesla. Build quality is poor. Which would be okay if service was good, but it's not. There are many other luxury options out there with much better build quality and warranty service. What a waste of money and my time. read more

This experience was a nightmare. Awful customer service. 4 trips to the service center, and 2 tow trucks, all stemming from the same issue, within less than a month. Model S. My screen was sometimes unresponsive. It was under warranty so I took it in for service. I took it in on sept 4. They replaced the MCU I believe. It was ready sept 9 and I picked it up. The exterior of my car was covered in ash because of the wildfires fires. That's not their fault, so I wasn't upset about it. However, the interior of the car was also covered in ash, which is inexcusable. They didn't even bother to wipe it down. On sept 11, after midnight my car would not turn on. I suspected they replaced the MCU with a faulty part. I had to wait over an hour for their tow truck to arrive, and told the person on the phone my car was positioned between two others. They assured me they would send a truck that could handle this. They sent the wrong truck. The truck showed up and told me he couldn't help me, and to try again in the morning. So I came back to the location again at 8AM sept 12and did it again. We all knew that they had replaced the MCU with a faulty one, and that's why it wouldn't start. But they had to run tests on the car for weeks to make sure it wasn't caused by something else. They found me a loaner car after 10 days, sept 21. So I went to pick that up. I reminded them at every step of the way to wipe the ash off the interior of my car that got there in their care. The technician was apologetic for having left it in that state. On sept 30 they finally decided to replace the faulty MCU they installed, that we all knew was the issue from the beginning. I went to pick up my car, and to my shock the interior was still covered in ash after I repeatedly complained about it. The technician then acted as if he didn't notice. He did a very brief wipe down of the dashboard and front seats and ignored the rest of the interior. I asked if I could get a voucher or something for someone to clean my interior if they weren't going to. He got the manager. The manager stated that cleaning is not included in their service, even if they make they car dirty. He then blamed the wild fires for getting the INTERIOR of my car covered in ash. He offered no vouchers or service for a car wash. And he stated that even if it were covered, they don't have cleaning supplies at their service center..... Water and a towel would have sufficed, but they weren't even willing to wipe it down. I was just looking for the most minimal effort on their part to show that they were actually sorry for the numerous errors and inconveniences they caused. He then ended our encounter with an "Ok Raj" and walked away, as if to belittle my legitimate grievance of their poor service. Not even, "sorry" or "goodbye". They also left some sizable scratches on my steering wheel. read more

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Always had a good experience with the service staff while servicing my vehicle. The staff in Torrance always accommodating, attentive, courteous, professional. I was especially thankful for the technician (Josue), who rode along with me to trouble shoot a persistent rear suspension "clunk". The repair only took a day to trouble shoot and fix. A loaner vehicle was also provided. Upon picking up my vehicle, I noticed a right front fender abrasion. The service team investigated and none of the techs had any knowledge of the occurrence. Without question, Phil offered to have the abrasion buffed out. It took the team less than 10 minutes to look like new. Few days later, my vehicle was back in with a faulty charge port door. I was fortunate enough that team Torrance found a way to plug me in last minute. The car was ready the next morning. Upon inspecting the newly replaced charge port door, I noticed a (5 inch grey streak) abrasion near the area worked on. This time around, I was in denial that lighting could strike twice in such a short window (from the last incident). Once again, I brought this to the attention to the service staff. They escalated this to the shop manager, who was understanding and empathetic. He tried using rubbing compound and alcohol. Most of the streak come off, but left underneath was a 2 inch scratch with some damage to clear coat and paint. The shop manager saw I was disgruntled and asked what they can do. I was lost for words on the back to back careless occurrences. I asked why they don't do walk arounds upon checking in vehicles for service. They simply said they don't! Odd! Then why do they conduct a walk around for loaner vehicles, which I was provided and SIGNED off on? Even more odd...the shop manager told me to, on future service drop offs, tell them to be extra carefulI. OMG, should this even be brought up? I walked away and told him to contact me once they came up with how to make things right. BTW, I'm still waiting for them to call or contact me. What concerns me is that I ran across other reviews regarding similar matters, which damage was caused during service and NO followup call from MGT. One previous review mentioned, "aren't reliable safe keepers of your vehicle"! Spot on, as they park overflow on the street. Look at my reviews...11 in the last 8 years. The ones I wrote up were positive supporting businesses for the good work and services they provide. Tesla, a large company, huge understatement, has QC issues and need to polish up their standards. Insist on a documented walk around when dropping off your vehicle. Protect your investment! 9/10 of the staff have always been great! The one guy, who can't keep his team accountable. read more

Tesla - Front right fender abrasion during suspension repair - Auto Repair Near Me - Torrance, California

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