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    Tesla

    3.6 (128 reviews)
    Open 8:00 am - 5:00 pm
    Updated 3 months ago

    Services - Tesla

    Auto maintenance

    Auto repairs

    Auto HVAC repair

    2 More Services

    Auto steering and suspension repair

    Routine automotive maintenance

    Tesla Photos

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    Reviews With Photos - Tesla

    Tesla check in station
    Noah M.

    The Baseline: For automotive service centers the service on the vehicle must solve the issue, have value for the service, and be professional in dealing with my vehicle. Service: I had great service with our Tesla issue. We thought we had a suspension issue and we took it in. Jaime took us on an inspection ride and within 2 minutes figured out there was a bolt in our tire. While they couldn't fix the tire at the service center he directed us to the tire place to get it fixed. Value: Our inspection ended up being free so great value from Tesla. Facility: Due to the volume of cars it can be hard to park there but it has a system of the cars moving in and out. Other than that it was a clean facility.

    Ki R.

    I have been here several times, this last time to replace the 12 volt battery. It has been four years since we bought our Model Y. This is very good, factory batteries tend to last longer these days, im guessing. Usually, car batteries need to be replaced at three years on average. The time that I spent waiting was less than an hour. My appointment time was at 1pm, I arrived earlier and our car was ready 35 mins later. The cost was very reasonable too for a car battery. Thank you, Tesla team of Torrance!

    I brought my car in on October 4, 2025 at 8:00am to the Tesla service center located on 2560 W 237th St Torrance, CA 90505 to repair the window buttons. The Tesla service center usually only takes appointments but they made an exception & had my repairs finished within 20 minutes. Thank you very much Albert for providing quick & excellent customer service. I prefer this location is my go to as opposed to The Tesla service center in Santa Monica. 5 stars

    Regan W.

    Had an appointment for 2 weeks later but they were still able to squeeze me in that day. Needed a replacement tire, AC fix, and a GPS fix. Very friendly service and detailed explanations. Was in and out in an hour! Just wish it were cheaper but the price is about average compared to regular gas car dealers.

    Tesla mechanics scratched my car
    R T.

    Firstly, they scratched my car and blamed me for their trunk opener install not working Rosa was excellent--10/10. She was very professional and sincerely apologetic about the poor experience. Carlos, the manager, I would rate 5/10. His customer service was lacking, and he essentially blamed me for the faulty installation, even after it was clearly shown that the issue wasn't with the spoiler. As for the technicians, 0/10. They botched the install, scratched my car, and failed to communicate at all once my car was done --my vehicle was at the service center for over a week, and I had to initiate contact after Rosa's workday ended and the car was supposed to be done after business hours. This is my second Tesla (I've owned both an S and a 3), and it will be my last after this experience. And if there's an issue with my car there's a good chance I'll go to different location.

    Gap in the front trunk hood not closing all the way
    I-Lin L.

    I came here because Tesla told me the mobile technician wouldn't be able to help me with the gap in the front trunk hood not closing all the way. Unfortunately, I wasn't able to drive my car to the service center because the hood was open and my car wouldn't go faster than 15 mph, so I had to get it towed. After arrival, Tesla said nothing was wrong with my car and the hood closed fine if you pressed on it correctly. I tried multiple times and couldn't get it to work with the intake guy watching me (even though he did it himself just fine). But he couldn't explain properly to help me do it myself, so he went to go get a technician to help. While he was gone, I kept trying over and over again and finally figured out what worked. I had to close it first to latch with a gap and then press down firmly under the logo area with the heels of both palms and all my weight until it clicked again and fully closed. So the whole towing and appointment was a bit silly when nothing was actually wrong with the car. I just needed someone to show me how to close the hood properly. Watching YouTube videos myself wasn't enough. But I guess there was no way for them to know that beforehand. Thankfully this was covered under warranty, so I didn't have to pay.

    My Tesla Performance
    Dillon G.

    I recently visited the Tesla Service Center in Torrance and was profoundly impressed by the service provided, particularly by Albert Schulthess. His methodical approach to problem-solving is a refreshing contrast to the all-too-common practice of premature diagnosis. Albert takes the time to understand and meticulously address each issue, fostering a level of trust and satisfaction that is rare in customer service today. Equally commendable are Michael and Alex Ceja. Alex, in particular, demonstrates remarkable concern for all customers, taking the time to engage and assist, regardless of whether the issue directly pertains to him. This kind of dedication is both exceptional and highly valued. During my visits, Albert's thoroughness in diagnosing and resolving problems, along with his clear communication through the Tesla app, was particularly noteworthy. He collaborates effectively with the service team to ensure comprehensive solutions. Albert's caliber of professionalism and expertise is indeed a rarity. I must also express my appreciation for Andres, another key member of the service team, who played a crucial role in resolving several persistent issues with my Tesla, which included: 1. Restoring the air conditioning, which previously had no airflow. (The previous technician replaced the wrong filters, and there was no airflow. Andres fixed the problem by replacing three HEPA filters in the frunk of the car.) 2. Fixing a thumping sound that occurred when reversing. The problem was not resolved by the previous technician, but Andres fixed the issue, which was something to do with the brakes. 3. The noise coming from the right backseat headrest has not been addressed yet - this is a very well-known issue and has been described by people all over the Internet in Tesla cars. 4. The bad vibration noise emanating from the rear interior of the car has not been addressed yet. 5. Repairing speakers that were damaged from a previous repair. This was the only issue fixed by the previous technician, but I'm not sure if they were replaced or just glued since I cannot see it. But hopefully, he did replace them with new speakers. As it was broken during a service, a technician from Costa Mesa who came to my house showed me the problem and told me to get it replaced at a Tesla center immediately. Andres' ability to methodically and successfully tackle these problems highlights the exceptional level of skill and customer care at the Torrance center. Mark, the center manager, also deserves recognition for his attentive and comprehensive approach to discussing my concerns. As a Computer Engineer and Science Major, I advocate for a scientific, systematic approach in problem-solving, which encompasses: 1. **Observation and Questioning** 2. **Background Research** 3. **Hypothesis Development** 4. **Experimentation** 5. **Data Collection** 6. **Analysis** 7. **Peer Review** 8. **Conclusion** 9. **Replication** 10. **Publication** This process ensures that conclusions and solutions are based on empirical evidence and critical analysis. Tesla, as an innovator in the electric vehicle industry, stands to benefit greatly from integrating these principles into their customer service and technical operations. Tesla, while not the pioneer of battery car technology -- a distinction belonging to Nikola Tesla -- is a leader in its modern application. Adopting a scientific approach to customer concerns can significantly enhance Tesla's reputation for quality and customer loyalty. In conclusion, the exceptional service I received at the Tesla Service Center in Torrance, particularly from Albert, Andres, Michael, Alex, and Mark, has left a lasting positive impression. Tesla's potential to excel in both innovation and customer satisfaction is immense. The dedication and skill demonstrated by these individuals should serve as a model for the entire organization, ensuring that the trust customers place in Tesla is both justified and enduring.

    Where I started walking
    Anthony T.

    Only reason I gave this a 3 stars is because I had to walk literally 2 minutes under the burning sun and also they took my usb out of its port and didn't put it back and a rag was left under my seat. Mind that my model is an X and it's a 2021. They repaired my flat tire (5/5) and did the alignment well, they just didn't execute the final customer service properly. Santiago a SA did advise me that they shouldn't have taken the usb and did apologized for the rag being left behind I give him a 5/5 STARS!!! Hopefully they will get a bigger center like Costa Mesa and Buena Park soon. I mean telsa is going up on their vehicle prices it would just make sense to have a better location especially in Torrance.

    Tesla s and x plaid motor

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    3 years ago

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    6 months ago

    Time after time, great service, timeliness and professionalism. Amazing! Kudos to the whole Team at Tesla!

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    7 months ago

    Had a cracked windshield, made appointment and got there with good and quick service. I would recommend.

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    7 months ago

    Their service is great. Lelay is really attentive and makes sure car gets fixed asap.

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    4 years ago

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    Page 1 of 4

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    Review Highlights - Tesla

    Today was a Sunday and I had a bad week, but Leland and every single person there made up for it in spades.

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