Tire and Wheel Warranty…read more
When I arrived to pick up my 2026 911 Carrera, the finance manager spoke to me about purchasing the tire and wheel warranty package. He mentioned that it was the only warranty package that must be purchased before leaving the dealership. I can understand why. About four months after taking delivery of my car, the left rear tire kept losing air, very slowly. I searched for a puncture, but could not find one. At five months, I got curb rash on my right front wheel...ugh. Caner had contacted me for a six-month follow-up, and I mentioned both issues. It was during that conversation that he asked if I'd like a service tech to contact me. That is when I spoke to Tim Wong over the phone. We made an appointment for the very next day, and I drove to the dealership.
After filling out some paperwork, Tim let me know that my warranty included a loaner car, and he offered me a new Macan. While in the waiting room, I heard the receptionist offer local customers Uber service to their homes and back. I dropped off my 911 on Thursday, and it was ready for pickup on the following Tuesday. I mentioned to Tim that I had an appointment on Monday, so he kindly arranged my pickup for the following day. The man who serviced my car, Bowdoin, sent me a video of the car's inspection via Tim's email. He was very thorough and friendly in his assessment.
Caner was off that day, so he arranged for Hart to go over some of the PCM questions I had. He answered both and was engaging, friendly, and professional. My left rear tire had a nail, which caused a slow leak. The tire was replaced. The curb rash on my right front rim was fixed as well.
I've come to realize that a brand is only as good as the people who represent that brand. So many of my friends have said, "Yeah, they should do that since it's a Porsche and the amount you have to pay for them!" In theory, that makes sense. Yet I've had horrible encounters at Porsche Fremont, and it is the same ownership as Walnut Creek Porsche, Fletcher Jones. Two opposed levels of service. My friend, who has owned 14 911s, has his cars serviced at Monterey Porsche, and his stories are horrible.
This is not just Porsche, but any brand, Sony, Canon, etc. These are the individuals I have encountered at Walnut Creek Porsche, and I could not be more pleased with the levels of service I have received.
Tim Wong
Hart Benson
Caner Nisanoglu
Kasia Ksarzynski
Bowdoin
I've always contended that the leadership of any organization is reflected in the staff. My compliments to the manager of Walnut Creek Porsche. Thank you.
