During the worst weather, when other services would not even answer our calls - YOU were there for…read moreus! Fast, professional and a great value. Would recommend instantly

Tried to work with our roadside assistance - what a joke! Didn't know what to do and came across…read moreDave's company in a search. He was there in 20 minutes (after roadside assistance said 1 1/2 to 2 hours) Super friendly, super professional, super fast and super reasonable. Do NOT hesitate to call them - I couldn't be more pleased with the service I received!

My sister was broke down with a flat on the interstate five hours from home and this company did…read moreeverything they could to help her out. They went the literal extra mile. Treated her like family and we could never thank them enough. They are fair and polite and we were truly blessed to call them in her time of need!

From the owner: We are a smaller local family owned business who has a passion for mechanics and cars. We are all…read moreabout customer service and will always do whatever we can to make sure our customers are safe and taken care of. We have about 10 years experience with towing and roadside assistance. We offer competitive rates. Call us today for assistance.

reliable quick and convenient. They book immediately. As soon as I called a service drive was…read moreenroute to me

The best!! Can't thank them enough. I locked the keys in my 2006 F350 at the state fairgrounds in…read moreSpringfield. I called Preferred and the technician arrived quickly and had the door open within minutes. Hard to describe the sense of relief! My wife and I were there for a vintage camper rally and were in a real jam far from home. Thanks again Vincent! I will always Preferred.

This Business Deserves Five Golden Stars!!!…read more Exactly two weeks ago, I used Yelp to find roadside assistance for a vehicle lockout, and I'm so glad I found R & R Roadside Assistance! I had the keys to my car but had accidentally locked a steering wheel safety device on it while parked on a side street near my job, deep in St. Louis City. Brandon from R & R immediately responded to my request via Yelp and text, giving me a quick quote and reassuring me that he could help. He arrived in under 40 minutes and solved my problem with ease! He even recommended I find a towel or sheet to catch any debris from the job, which showed how thoughtful and thorough he was. Fast forward to today: I get word that a neighbor locked her keys, phone, and pet inside her car. I didn't hesitate and reached out to Brandon again. Though I wasn't the point person on the ground this time, I let him know someone else would contact him with the details, and Brandon made it clear he was on his way to St. Louis County. True to form, he arrived in under 40 minutes and saved the day once again! What really stands out about Brandon is not just his skill, but his personality. He's funny, friendly, and extremely careful and respectful of the vehicles he works on. R & R Roadside Assistance has impressed us at every turn, providing nothing short of white glove service. I highly recommend R & R Roadside Assistance and Brandon to the entire Yelp Community!

called and coordinated pick up for auto in accident. Advised his time to pick up. never showed up.read more

I appreciate the service that was given to us. I have an old 2004 Sonata and the brake lights were…read morestaying on. I called Tuffy and they said to bring it right in. They ordered the part and Within 24 hours it was fixed. Thank you so much!

Terrible parking situation out there and I had to go around a maze just to find where to park and…read morethere was really never nowhere to park, I just had to situate myself in front and hope I would be OK out there. I was on time maybe a little early and the gal that was behind the counter said that all her techs were out to lunch so I continued to wait until one came back and he took care of me right away. Took it for a little spin to find out what was wrong with it and then brought it back. There was one other customer came by so I told him I would have to think about it because it was gonna cost a little over $1000 to get whatever part they had to send away for and I had to be certain this is what I wanted because he didn't wanna have to keep it there if I wasn't going to come and get it installed. After he was done with me, he went to wait on the other customer and as I was leaving, I thought how the heck am I gonna get out because she was on the other side of me and she stood in front of the door, so it was a very tight Exit/entrance and a little bit dangerous but I made it however I wouldn't ever wanna do that again. No one ever did come back like the techs from lunch to work on cars. I didn't see anyone there except the one guy that came back from lunch and then the one guy that was already there and that's all that was there for the remaining time that I was there. I didn't know what to do because I thought that was a bit much so I went ahead and told them I would have to think about it. The older guy gave me a card and said he needed $169 or something like that for alignment of the tires. I'm not sure what that is, but it was better than the thousand dollars for whatever they were gonna do just so I could have my power steering back which might have put everything else back into place so the control panel is still off. And this was my second estimate/opinion. I don't know, but I thought you know I would come back if I could save up some money and he said I need to come back right away because something was just spinning around many times per day just to make my car work. I can't see that happening. I barely go anywhere and when I do, it drives fine, but I am appreciative of the alignment of the tires or the wheels that he did because I can feel it and it feels better. However, if I'm gonna pay over $1000 for a part that I would have to be sent to him in order for him to do the work, I thought I would just rather buy a new car since he told me it was old. It's a 2017 but the old guy said it's old so cars break down more easily because they're making them less than they used to.

I'm leaving a review about Jarod Norton, he truly was the best. I got stuck after stopping to try…read moreand help out an Amazon prime driver and he came and pulled me out. He made a joke with me and all he asked from me was that I left a review. Seriously so much help!!

From the owner: Alpha Wrecker Services is family owned company and we're committed to providing the best towing…read moreservice possible.

I needed to have my car towed while in Springfield this past weekend. Tom's was the business I…read moreopted to call, based on Yelp reviews. Josh arrived within 30 minutes of my Saturday afternoon call and was extremely polite, kind, and helpful. He also listened to my car story and offered support and encouragement. The next day, Sunday, I called Tom's again to schedule a tow for Monday morning. I needed to get my car to a shop that worked on manual transmissions. Martha at Tom's took my information over the phone and said the car would be picked up between 7:30am and 8:00am Monday morning and towed to the requested shop. A few minutes before 8:00am Monday morning, Martha called to let me know my car was being transported. I'm grateful to Josh, Martha, and the crew at Tom's for providing an invaluable service. Great work and thanks!

Fair, fast and friendly service. Nice guy that Tom. No issues great job Tom. If I ever need a…read moretow I'd call Tom again in the future.

I give them a lot of credit for their professionalism and commitment to do work with us on our…read morelocked our truck. Just simply great people. Thanks for everything.

I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.