Did not purchase a car from them, but based on my experience today I wouldn't go back here!…read more I made an appointment with Ricky day before thanksgiving for friday after thanksgiving to meet at 2pm to test drive the honda odyssey. We got there by 2pm and was told car was available but cannot be test driven. The entire inside roof is on the floor of the car as they were fixing moonroof We drove 30 mins to get there and Ricky did not even have basic sense to inform us of the change. When we mentioned the same that he could have informed us, he just said I could have. I wouldn't give them any business if they don't respect customer doing business.

I had an outstanding experience with Auto Locators of Texas. Amanda and Ricky were professional,…read moreknowledgeable, and attentive throughout the entire process. They answered all my questions clearly, provided honest guidance, and made the buying experience seamless. If you're looking for a dealership with great staff and exceptional service, this is the place.

Justin was great to work with. He went out of his way to facilitate what I needed--including doing…read morehis best to accommodate me being on a tight schedule--and made the process of purchasing my Tesla and trading a vehicle smooth and easy. I had a great experience and would definitely recommend this place and ask for Justin!

Had the pleasure of working with Kameron at autos of Dallas. Kameron made everything smooth and…read moretruly listened to the concerns we had. Kameron made this my best dealership experience I've ever had by FAR! If you want the best price AND experience possible come down to autos of Dallas and ask do Kameron!

I recently bought a car from AM and worked directly with Carlos Lopez. Carlos was…read moreoutstanding--knowledgeable, responsive, and incredibly helpful throughout the entire process. The pricing was reasonable, and there was absolutely no pressure--just transparency and candor from start to finish. I had a very solid experience with AM and truly enjoyed working with Carlos.

CONSUMERS BEWARE! PUBLIC SAFETY AND SECURITY ANNOUNCEMENT:…read more We weren't coerced or bribed with things of value to write a positive business review of Auto Merchants Inc. This is an authentic business review of our interactions with the owner/Sid S. and his employee/Octavio C. over the previous 900 days, as it relates to the owner's grossly past due insufficient funds check. NOT REWARDING DISHONORABLE CONDUCT: It's more important than ever for a consumer to do their due diligence in sufficiently investigating the individual or business they are considering investing their hard earned money with, and only reward individuals and businesses that operate ethically, legally and constitutionally at all times. This objective, to the best of our knowledge and recollection of facts and/or opinion based business review will assist in that mission, as it relates to Auto Merchants, Inc., for the best predictor of future behavior is past behavior! INTRODUCTION: An insufficient funds check is a serious civil and criminal offense that is actionable under Texas Business and Commerce Code 3.302 (holder in due course) and Texas Penal Code - Chapter 31 -Offenses Against Property (THEFT). This legal and constitutional protected business review is designed to kindly compel Auto Merchants, Inc. to comply with Texas law, and the fiduciary responsibility of their company established by the Secretary of State, and immediately resolve the balance of their grossly past due insufficient funds check on file at Lee's Check Cashing without further subterfuge and/or obfuscation and/or delay. 1. Check date: 5-2-23, check # 5980, amount: 3000.00. Receiver of funds: Octavio C. Total balance due NOW: 1500.00 + 900.00 (reoccurring administrative resolution fees) = 2400.00. FACTS OF CASE AND CONDITIONS OF THE LAW: On 5-2-23, Auto Merchants, Inc. issued a check to an employee/Octavio C. for duties/services performed. The employee cashed the check at Lee's Check Cashing, and the check was returned to the check cashing establishment due to insufficient funds, because the check issuer intentionally stopped payment on the check within hours of issuing the check. Subsequently, over the next 150 plus days, the owner of the check cashing establishment contacted Auto Merchants Inc. and/or the receiver of funds in order to compel them to comply with the aforementioned Texas check laws and resolve the grossly past due insufficient funds check. Due to the refusal and/or failure of Auto Merchants, Inc. to comply with Texas check laws, their unpaid check was delegated to the authority of the Loss Prevention Department to facilitate immediate resolution. The owner alleged (without proof) his account was 'hacked," as the justification why he stopped payment on his check. He alleged the employee was given a 3000.00 dollar replacement check and snapped; "you better check our records!" If true, he did so without using basic business common sense, in first verifying the legal holder in due course of his returned check, and if the employee deposited the initial check into his bank account or cashed the check at a check cashing establishment. The employee was interviewed to verify the owner's claim. The employee alleged he was confused and thought the 3000.00 dollars was his, since the check was written in his name. The investigator helped him realize how preposterous his claim was received, so he confessed to intentionally embezzling the 3000.00 dollars in funds that were legally required to resolve the insufficient funds at our check cashing establishment. The owner was informed multiple times in writing and text, if he paid the employee to resolve his insufficient funds check, and he refused and/or failed to resolve the check with the legal holder in due course, his check is legally unpaid, and he is legally required to immediately resolve his check at our check cashing establishment, and he may file embezzlement charges against his employee for the alleged theft of his 3000.00 dollars if he refused and/or failed to return the funds he allegedly stole from him. The owner defiantly and irresponsibly refused and/or failed to comply with Texas check laws, and instead offered to pay 300.00 dollars every two weeks until paid in full, lending to the reasonable speculation the real reason he stopped payment on his check is not because his account was "hacked," but because of poor money management and/or lack of sales revenue due to poor, substandard business practices. At the point the owner's unpaid check was approximately 250 days past due Texas law, he finally made one measly 300.00 dollar payment on 1-24-24, and subsequently four more 300.00 dollar payments on 2-8-24, 3-6-24, 4-3-24, 5-8-24 and abruptly stopped without the consent of the victim, leaving a balance of 1500.00 dollars for over 575 days; in the process ignoring two certified letters, and over 100 text and phone calls to compel him to resolve the balance.

Extraordinary kindness and professionalism After a tire…read moreblowout on the highway, I pulled into the Park Place Lexus parking lot for safety--even though I don't drive a Lexus. What could have been a very stressful situation was completely transformed by the people here. Chris, the General Manager, personally came out to check on me and make sure I was okay, then drove me himself to the main lobby so I could use the restroom and get out of the cold. The team even offered to change my tire, but I declined only because I already had a USAA tow truck on the way. As I was heading back, Dean kindly helped me get a coffee and made sure I was comfortable before returning to my car. During that time, Kay, one of the service technicians, stood by my car in the cold to watch it in case the tow truck arrived while I was away. I was not a customer and wasn't driving their brand, yet every person treated me with dignity, patience, and genuine care. No pressure, no sales pitch--just people helping another person when they needed it most. Thank you, Chris, Dean, and Kay, for turning a frightening moment into a powerful example of what true hospitality and professionalism look like.

Got a flat tire yesterday and changed out myself. Drove it in to Lexus Park Place only to find out…read morethe service department now closes at 6pm. BMW closes at 8 M-F because they actually understand customers work for a living and 6pm doesn't work for customers. Called Park Place Lexus the next day to make an appointment to drop off my car to change out my tire and perform routine maintenance and they tell me they don't have ANY loaner cars at the time and won't have any for FIVE days. This is a CAR COMPANY. How on earth do you not have any cars available to loan out? How incompetent do you have to be to mismanage your loaner inventory so badly that you have to turn away customers because you don't have cars? For an (alleged) luxury car company, this is completely unacceptable. BMW would NEVER have a problem like this. Looks like I will be switching back to them if this is the kind of unprofessional service Lexus offers.

Jared is AMAZING!! The moment you walk in the doors the are immediately greeted by a very friendly…read morestaff. I felt like I was part of a family!! Zero pressure!! I wouldn't go anywhere else, Ecarone is the BEST!!

Walked in to this car dealership alone (i am a woman) so that's already scary…read more Got assigned a "salesman" and this man could be the furthest from interested to sell me a car.. zero willingness to help me out. I tried to trade in my vehicle and i had to do it online by myself because the trade in value he gave me was s!#t . the online trade value was almost 3k higher than what this guy gave me. lol I was willing to drop close to 30k to get myself from under water from my current vehicle and get into something else. But this crap salesmen could literally give less of a crap to get a deal done.. ladies don't come here. At least not alone.. Zero respect. i will be dropping the 30k somewhere else and i will make sure to post my new car on here and let yall know where i went. Allegedly of course.

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

Adam was so great ! He walked me through everything for my first big girl car purchase! He was very…read morepatient & knowledgeable! If you're looking to purchase ask for Adam ! Thanks Sewell

I had not so great experience in 2024 but the Carlos the manager reached out to me get the issues…read moreresolved quickly. Since then it has been a delight everytime I visit there. My last 2 visits were with Cody and Griffin and both were absolute rockstars and took great care of my needs and were very prompt with the updates. I also want to give them a shoutout to their car wash, absolutely fantastic. I get a super shiny car every single time. 5 Stars to the dealership and service center.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

This was my first experience buying a car through Enterprise and it was the smoothest experience I…read moreever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades.

I actually went to look at the large Genesis SUV. I was impressed with the vehicle but I really…read morewasn't looking to buy at the time. As I was leaving the parking lot my wife and I saw the Hyundai Calligraphy and it was a great looking SUV as well. We parked and as we were walking to the dealership front door we ran into Manny Rios who introduced himself as a Product Expert. My wife and I had a smaller SUV from a competitive brand that we had bought to fit in our 3rd garage door that was 2 years old and we also had a larger SUV from another competitive brand that we gave to our son. We have driven all the larger SUV brands in the last year with the exception of the Hyundai. We knew what we liked and were well versed on pricing and trade in values. Manny spent a lot of time with us and answered all our questions and then we took a test drive. We were impressed! The Calligraphy was incredible! After the drive Manny and I reviewed all details such as pricing, incentives and service. I was a V.P. of sales for 30 years with some of the larger companies in the US. I was extremely impressed with the job Manny did. We bought the Calligraphy. Larry Lamarre

On Friday my 2024 Tucson had an issue. I'd rev the engine up and the car would barely move. I…read moreguessed the transmission was slipping. Transmissions can be expensive problems so I'm so glad this will be handled while it's well under warranty. I limped home with it and scheduled their next available appointment, 7:30 am Monday. Monday morning, the car drives ok on the way there. The service guy said he wouldn't be able to look at it until *at least* Wednesday. (Umm, ok, why isnt Wednesday your next available service date then?) I asked for a loaner. None were available, but he said get a rental and Hyundai will reimburse you. Days later the service guy called and said they couldn't replicate the problem. Driving in Dallas traffic waiting for my car to have no power again wasn't a great solution, but it was their only one. I understand they can't fix what they can't find, but the answer is look more, not stop looking. I call Hyundai to get my reimbursement and they won't because the work wasn't done. I call the service guy to see how people have handled this in the past and he had no advice. I said if I knew this was a possibility, I definitely wouldn't have left it for the first 2 days while no one was doing anything with it, or I would have re-scheduled it when they had a free loaner available. Service guy said he couldn't schedule a loaner. How I would have handled it: 1. Advised me there was a possibility the rental wouldn't be reimbursed when I dropped it off. 2. Show empathy for my side of this. My car isn't fixed. I'm out some money and a lot of hassle. 3. Escalate the issue. 4. Offer a creative solution. "This is an unusual situation, so I really went to bat for you. We tried, but we can't do anything about the corporate reimbursement policy, however, we want to do something for you at the dealership. I asked my boss if I could offer you 4 free oil changes. Thats about what you spent on the rental. We value your business and I hope this shows that." Or something, anything... just convince me you care. I've bought 2 Hyundais in the last 6 months and owned 5 total. A "so-what" attitude and $411.75 for a car rental is what it took to stop that streak.