Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

This was my first experience buying a car through Enterprise and it was the smoothest experience I…read moreever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades.

Was on the look for a new vehicle and was very skeptical. Upon arriving I was greeted by Jacob Blau…read morewho thoroughly provided me with the best options available. Jacob knows what he's doing and talking about I was very satisfied and impressed with this young man! Thank You Nissan and thank you Jacob!

Bought a car here, got service here and both levels were extremely pleasurable to deal with. my…read moreService Advisor , Justin is top-notch, courteous, professional, and the managers running the service department and Derek and Gary are amazingly humble leaders and I would happily spend my dollar here every time because of them.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Sold me a lemon,haven't even had the car a full year and i'm already having engine problems..no…read morewonder the guy was edgar to sell me the car...never again

we had a very pleasant experience with getting the recalls fone on our Explore. Waldo was our…read moreservice advisor and he was very kind a professional, he kept us well informed at very step .

This dealership is super amazing. DT was my salesman he was able to get me the SUV of my dreams for…read moreme and my wife. Zane the finance manager did magic on getting my numbers where me and my wife wanted to be for our budget after another dealership told us it wasn't possible. If you are in the military or prior military ask for DT that man moves mountains for service members. I am so thankful that a friend of mine referred me to auto nation Frisco they made buying my Explorer ST so easy. If you are in the market definitely give them a chance to earn your business they will blow you away with there professional, kindness, product knowledge and ability to make the impossible possible.

I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

I located a vehicle on Cars.com and called to make arrangements to see it. When I arrived, I didn't…read morerealize I had been there a couple of days prior to test drive a different vehicle. When I checked in, I was introduced to a new salesperson, Travis. Travis is friendly, helpful, and extremely knowledgeable. After test driving the car, Travis walked me through the Carfax report item by item explaining what everything meant. Travis did an outstanding job explaining the titling for manufacturer buyback vehicles which helped me understand why the vehicle was returned to the manufacturer and the repair that was needed. Travis was extremely patient and open to all questions I had. The next day when I returned to test drive a different car, it was ready and waiting for me. In the end, I didn't purchase a vehicle. I will definitely return and highly recommend Travis for the exceptional customer service he provided me!

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

They refused service for my Mini, because it is over 10 years old. Unacceptable…read more It is also It is completely unacceptable that MINI USA allows its dealerships to refuse service for vehicles over 10 years old. MINIs are built to last, and many owners take pride in maintaining their cars well beyond that mark. To be turned away simply because of the age of the car -- at an authorized dealership -- shows a lack of commitment to loyal customers and the brand's community. A car's age should not disqualify it from proper service, especially when MINI promotes durability and long-term ownership. MINI USA needs to take responsibility for this policy and ensure that all MINI owners -- regardless of model year -- can count on the dealership network for support.

I've just purchased my 2nd Mini from Sewell and Jeff Stanton handled both. He does an amazing job…read morein both sales and the customer experience afterwards. Above and beyond!! Highly recommend!!!

This is a review for the auto web expo plano service department.... Since Travis take over 1…read morebelieve 2 years, the service is 5 stars plus, Travis is everything you expert and hope to be,! recommend service and Travis no doubt about it .........

**** BUYER BEWARE ****…read more What started as a great experience quickly turned into one of the most concerning vehicle purchases I've ever been involved in. I was specifically told the vehicle had brand-new tires on the rear and their vehicles are in excellent condition as they deal with a lot of online and out of state purchases making it hard for customers to see and test drive first. After taking delivery, I discovered the tires were nowhere near new and the front ones were a huge risk (see pics below). Being misled about a safety-related item immediately made me question the accuracy of everything else I was told. Things became much worse when the financing issues started. The dealership later contacted me and said the deal needed to be re-contracted because the lender requested proof of income for my wife. I've requested to see the submitted documents to the lender as the application we submitted clearly stated she was a home maker with $0 income. During that process, I was instructed that if the bank called, my wife needed to tell them she was self-employed and earning $4,000 per month. The 3 re-contracts has caused me to pay my next payment for my trade in out of pocket to prevent a 30 day late mark on my credit. The problem is my wife is actually blessed to be a stay-at-home mom. She does not have to work, is not self-employed, and does not have her own income. To make matters worse, I later learned the vehicle had a CarFax report showing moderate damage with an accident reported. The whole underside of my front bumper is trashed with shredded fiberglass. (See pics below for crazy amount of damage to the bottom of my front bumper). This information was not presented to me before I signed the purchase documents and took delivery of the vehicle. In fact, I was not made aware of the CarFax report until after I had already signed, funded the transaction, and been in possession of the vehicle for approximately five days. Had this information been properly disclosed before the sale, it absolutely would have impacted my purchasing decision. The difference between the communication before and after the sale was night and day. Before signing, I received constant communication and immediate responses. After the deal was funded, support became nearly nonexistent. Between the misrepresentation of the tire condition, the financing issues, being instructed to represent income that did not exist, learning of a moderate damage CarFax only after taking possession of the vehicle, and the complete lack of post sale support, this has been one of the most disappointing automotive transactions I have experienced. I would strongly encourage anyone considering doing business here to inspect every inch of their vehicle, independently verify all representations, obtain and review the CarFax before signing, and carefully review every document associated with the transaction. Based on my experience, I would not do business with this dealership ever again.