James Moose in service is beyond rude aka Donkey. Too lazy on line to get up and help my disabled military veteran father who was there for service. You can't make this crap up. I guess his iPhone and laptop are more important than the people that gave him his freedom. James is an embarrassment to Tesla and the core of values Tesla represents. Stay away from James the JackA**Moose. Looks like two of his names are named after animals read more

Tesla - The Moose is really a Donkey - Car Dealers Near Me - Plano, Texas

Beautifully designed Tesla location with friendly staff and conveniently located within legacy. Upon arrival to the store you are greeted with a staff member. My husband and I enjoy coming here from time to time to check out their newer models they have as my husband has a Tesla himself. read more

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Everything was perfect! From the purchase process to the financing. The delivery process was professional and expertly done. Thanks to all the people who made this possible. Dan and Gina Ashton read more

Ever have a car that you wanted to go out in the garage and just sit in it? It's that kind of car. Ever have someone ask you to do a short drive to the store to buy some bread during rush hour and enjoy doing that drive? It's that kind of car. Ever enjoy fueling your car? It's that kind of car. Ever enjoy waiting in the car while your passenger goes into the library to grab some books? It's that kind of car. Enjoy going from 0-60 in about 4 seconds at the onramp? Yep. It's that kind of car and more. All that and I have one complaint. The guys that delivered it used the cutting screws designed for the front license plate holder to screw on the back temporary license which requires machine screws. Fortunately, they didn't ruin the threads on the back plate area. Purchase and delivery was painless. Everything was done using my phone and my desk computer. Check the boxes for the stuff you want, get a delivery date and someone shows up at your door with a car. Nice. Nobody calling you up on the phone to do upsales or 3rd party hucksters. Just sit around, watch videos on how to drive the thing, install a fast charger and wait for the arrival of your new friend. read more

One of the worst experiences. They constantly change delivery times and I already sold me car so now I'm without a car. They don't care it offer any apologies. Worst experience! read more

My sister, brother, and I had planned to visit the Tesla Showroom- 7500 Windrose Avenue Space B185 Plano, TX 75024 to purchase our Tesla's. I quickly knew I would not be making a purchase after 6 minutes passed and no staff Acknowledgement at 8 minutes I asked for assistance to be told "I'm not available but maybe he is," as the Tesla staff pointed at an African American Tesla staff member despite no customers being present. The recommended Tesla staff assisted my siblings and I now at the 15 minute mark. The Tesla staff was knowledgeable, but did handle us in a rush manner as he stated when we were just about to test drive the vehicle, "I have to get back in to my other customers." Me thinking to myself - "Where the h double hockey sticks was the customer service at when my African American sister, brother and I had to stand in the show room for 15- minutes before and ask for service. Rewind backwards I just remembered before we went out for the test drive there was an Asian mother, father, and child the Tesla staff member assisting us quickly acknowledge their presence while working with us and stopped to provide the Asian family three complimentary waters. I held my composure, but I could clearly feel and see the microagressions, and lack of acceptance and respect. Needless to say we took our high credit scores, high financial wealth, and dignity to Park Place- Mercedes Benz and let's just say car sale representative Perla and Manager Scott commission was looking great for Labor Day Weekend. As a business owner, community advocate, and more importantly a human change the way your business practices discrimination is an unethical practice. Shout out to employee Grace, she was so humble and kind she works at the Soutlake location we learned and was just helping out at this location. She should be promoted to Public Relations Specialist to help this location even more. Respectfully, L. King-Fulton, LMSW, Director, Founder read more

How do they even have 3 stars??? These people are horrible. Constantly changing appointment times and days and now today when they showed up to change the steering wheel they cracked my front windshield!!! Yes they cracked it. Yelled at the guy over the phone and all he could say is we will see when we can fix it, and it happens like it's not a big deal to him at all! Stupid as all can be. It's two pins for the airbag, one T25 bolt and then reverse the process. So easy almost a monkey can do it. Except these clowns couldn't even do that. So frustrated and angry!!! read more

I'm sitting here at the service center. After purchasing my $100k Tesla 2023 model X one year ago and waiting 2 months for a second warranty repair appointment to my car's suspension... I'm told I can't have a loaner vehicle. In addition my falcon wing rear doors started opening and hitting my overhead garage door this week! I'm told they (Tesla) can't look at it while the car is here. That would require rescheduling the appointment. Seriously?? read more

We came here to test drive one of their models. Tesla makes it very easy and contactless for all of their future customers. You just go online and save a spot and then you arrive 15 min prior to your appointment and they give you some information about your car. Then you get 30 min. to test drive the car without any sales person sitting next to you and trying to convince you that you need to buy a tesla! Love it! You buy if you want to and when you are ready! Hubby had fun test driving their model Y and I was more concerned if I could fit a car seat and three children in their back seat and was happy to see how spacious the car is. After we test drove the car we went back in to return the key card and our sales person was so nice to give our boys little model cars (3 series tesla). We left happy with all of our questions answered and our boys with a new free toy in their hand! read more

I would like to send a shout to a Tesla service centers! I was able to schedule last minute service while traveling out of state. The Miami Fl (Bird Rd) service center was able to accommodate me last minute and provide a loaner. The Orlando service center was professional in setting expectations before my Miami appointment. The Dallas service center did an excellent job delivering my Tesla and had excellent quality control! Thanks everyone :) read more

I got rescheduled twice. I scheduled the delivery date on the 13th of November. But, I got a call on the day of delivery, and the delivery day was changed to November 20th. I was happy that people checked the car before delivering the car. But they did it again. I was required to pay car insurance ahead of time and now I don't even know I would get my car on the 29th like they promised. Much of disappointment. read more

Having a few drinks with friends I notice the Tesla gallery across the street. Excusing myself from the table I wobbled on over because I've been really, really, really wanting to check out the Model 3. I've had my Model S since 2015 and have absolutely loved it! So seeing the Model 3 was a must. And boy O' boy was it noice! The clean, simple interior design just felt right. Like getting my first iPhone, you just knew there was no going back to the blackberry.... or ICE. Staff was friendly and eager to show me a few of the new things the Model 3 had. As for me, I'm anxious for the Model Y to start production. Its already been determined that will be my wife's next car. Satisfied with my inspection, I thanked the staff and wobbled back across the street to continue my night out. Anyway, all I can say is... damn, that's a nice car. And for all those considering buying an EV, especially a Tesla, one thing is for sure... You will never want a primitive, gas fueled clunker ever again. read more

The showroom owners are very nice will allow anyone who knows a lot about Tesla's to answer questions. They even let me use the Falcon Wings on the X at closing time! read more

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Absolutely incredible Tesla location, primarily due to the service I have received. Can't say enough about Brandon. His love for Tesla and customer service shines through. I'm buying a Model X from this location when I move to Texas this month and much of that is due to the wonderful service I received. Ask for Brandon. 5 stars! read more

I wish I could give them zero stars, they call you from private numbers so you can't return their calls. My initial delivery was on 5/21 and they called that morning and said the car was delayed to June 4th. They now called me today (June 2nd) and said it was delayed to June 8th but when I checked the app it states delivery is June 11th. I sold my car in May because I was expecting the car to be delivered on 5/21 and now it has been rescheduled twice and probably again. BE WARNED IF YOU BUY FROM TESLA AND PLANO IS IN CHARGE OF DELIVERY, IT WILL BE DELAYED. read more

The absolute WORST car buying experience in my life. They literally treat their customers like a number (RN) . They do not call you back - you have to communicate through text only. I tried FIVE times to send the proof of insurance to them via Email, Uploaded Online, Text, I even had my Insurance send it to them, they called me several days before delivery stating if I didn't get it to them they would not be able to deliver my car. This is after I already had written a hefty check. I asked them to check their email that I had sent every day the last 3 days in a row. The cherry on the sundae. The confirm my delivery date and time. Forty-five minutes before I was to pick up they called me and said there was a problem, my car is still in route and my delivery has been delayed, yet again. I understand they have a product that is in high demand and people will still purchase their product, but when the rest of the industry catches up to them their service will sink them. This is unacceptable and inexcusable. I have purchased cars from many makers from Ford to Audi and have never been treated like I had to grovel for something that I've already given them money for. I sure hope this situation turns around and gets better and after I have my car I will have forgotten this horrible 5 months I've been strung along. So far I do not recommend this no matter how good the product is. read more

Finally Tesla has opened a location in Plano where the economy is growing quickly. Legacy West is a more upscale location compared with the other Tesla location in Dallas. Arranged for a MS test drive. Very knowledgeable and friendly staff. read more

Did a test drive. Great cars. The sales people are very friendly. No pressure sales pitch. The product really does sell itself.

Deji was an incredible guy! Very kind and extremely helpful. Top notch customer service at this Tesla location

Visited ready to make a purchase. Stood in the showroom for 15 minutes and zero available sales people even said hello. Will be heading to a different location to purchase. read more