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    Park Place Acura

    2.3 (38 reviews)
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    Updated 2 months ago

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    Sheila N.

    I phoned Park Place on Wednesday Afternoon in an absolute panic regarding service to replace our battery for our Acura MDX and spoke with Susan in the Service Department. She immediately honed in on my sense of urgency and worked us into their already fully booked schedule. She informed us upfront that we would be waiting a while, which we were completely fine with. We were fortunate that my Mom and I just had lunch and the restaurant owners were so kind as to give us a boost out of the parking lot so we could actually get to the dealership. Grateful to them for getting us going and to everyone here in the Service Department that we were able to be accommodated. Our usual service tech (John Thomas) is currently on vacation so our ticket was initiated with James Key. We have met before so he recognized us upon our arrival. He was very clear and thorough, kept us informed throughout our visit, and identified three items that needed immediate attention - the timing belt, the dead battery, and brake fluid flush. They were able to complete two of the three items (due to a parts order for the timing belt) and returned for the installation this morning. I am glad the battery died on Wednesday since we are going out of the country for two weeks starting tomorrow. Every service technician that we have encountered over the years (been customers at the original David McDavid since 2001 and have an Acura MDX of the same year) has been professional and knowledgeable. James had the shuttle driver give us a ride home, called me when the vehicle was ready, and sent a text for a Lyft ride to our house to pick us up. Door-to-door service is convenient and worry-free. I forgot to get his name, but one of the gentleman there (who recommended a portable jumpstarter which we purchased online) showed us how exactly to use it by opening the hood and demonstrating it. I appreciated that, because I know there is a potential to seriously injure yourself if not done correctly. It is my sincere hope that John, James, and the gentleman whose name I cannot recall stick around because they greet you with a smile, keep you updated on the progress of the service of your vehicle, and make you feel like Family. We will continue to bring our vehicle to Park Place Acura for our future servicing needs.

    Offer from Carmax

    They will lure you with ads. I've purchased 3 vehicles from Park Place over the years. I've always found them to be highly professional and client focused. I'm happy for them to make a profit and continue to do good business, but this situation was really frustrating. On 12/23 I inquired about the special lease offer on the new ZDX. When I got there I was told that the car that was advertised was gone. Again, I'm used to that with the Chevy or Ram store, but was really frustrated by the game at a Park Place dealer. On 12/24 Denis the New Car Manager called me. I returned his call after Christmas on 12/26. He expressed concerns over my situation and was really gracious. He said he would make it right and honor the price in the ad. He said he would personally take care of us and have the car ready for my wife to see. I told him we would be at the dealership later that afternoon. I take my wife, the car was supposed to be her birthday present, and expect this to be a really great experience to make up for the previous interaction. When we get to the dealership, we asked for Denis and stood around for about 10min. They were quite busy, so we understood. A sales person named Paul comes and introduces himself to us. He asked us to take a seat while he located the car Denis had ready for us. We then waited for well over 45min before we saw Paul again. When we finally did see him again he explained that they were struggling to locate keys for the vehicles and it was really busy. He asked if we'd look at an alternative color. I was ready to leave, but we agreed. Another 15min go by and a young lady comes to us to take us on the test drive. No sign of Paul, and we've yet to see Denis. We go on the drive and as expected the vehicle itself is great! When we get back to the dealership, my wife agreed that she'd take this color and ask her to write up the deal sheet. After a few minutes the young lady comes out to show us the deal and to my surprise they have now valued our trade $4k under. I hate to think it, but it seems Denis was offering the deal from the ad by making up for it with a lowball trade offer. Denis comes out to try and explain that our car just isn't as valuable as we thought. Carmax offered us exactly what we expected. See attached offer sheet. I expect these kind of games from lower end dealerships, but this was highly unprofessional. I can understand that cars sell out, I can understand busyness, I understand making a profit, and I try to offer the benefit of the doubt which is why I went back to the dealership after our first go round, but this was a terrible experience. Giving one star seems generous.

    Car leakage
    Quayla W.

    ‼‼‼‼‼‼We had took our car here to get serviced for a recall on October 5th and our car has been in there for month , yes a rental was given to us in the meantime while we waited on our car to get fixed . We finally got our car back on the 5th and once we left our car hasn't been the same , I'm 100% sure that they did mess with other things on / in our car because it's not driving how it used to and we have to get a our car jumped every time we leave even though we let it run for a minute and drove it around . They were so eager to get their rental back and I'm pretty sure this is why , just for them to give us back our car messed up and practically broken . If you're going to get your car serviced for any recall make sure that's the ONLY THING that they're doing and not looking around and messing with things while they have your car in their possession . Since we have gotten our car back it has been smelling like it's burning and on smoking , liquids are coming out of our car which shouldn't , don't take your car up here unless you're willing to take the risk of them messing with more things that don't regard a recall or any service that needs to be done on your vehicle ‼‼‼‼‼

    2023 MDX Type S

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    1 year ago

    Do not go here to for any repairs! Horrible customer service and completely incompetent.

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    1 year ago

    Waited for hours for paperwork! I was sick and they didn't care. Horrible customer service!

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    2 years ago

    Very poor customer service will not call back after 5 calls to service manager and advisor

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    2 years ago

    Took our car for service on April 30th. They changed the battery, and performed a service maintenance

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    2 years ago

    Thanks Brock! Made my first car buying experience really easy. Would reccomend to a friend!

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    3 years ago

    I had a great experience buying a new vehicle from Park Place Acura! I loved how professional the staff was!

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    Review Highlights - Park Place Acura

    Our usual service tech (John Thomas) is currently on vacation so our ticket was initiated with James Key.

    Mentioned in 2 reviews

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    Extraordinary kindness and professionalism After a tire…read moreblowout on the highway, I pulled into the Park Place Lexus parking lot for safety--even though I don't drive a Lexus. What could have been a very stressful situation was completely transformed by the people here. Chris, the General Manager, personally came out to check on me and make sure I was okay, then drove me himself to the main lobby so I could use the restroom and get out of the cold. The team even offered to change my tire, but I declined only because I already had a USAA tow truck on the way. As I was heading back, Dean kindly helped me get a coffee and made sure I was comfortable before returning to my car. During that time, Kay, one of the service technicians, stood by my car in the cold to watch it in case the tow truck arrived while I was away. I was not a customer and wasn't driving their brand, yet every person treated me with dignity, patience, and genuine care. No pressure, no sales pitch--just people helping another person when they needed it most. Thank you, Chris, Dean, and Kay, for turning a frightening moment into a powerful example of what true hospitality and professionalism look like.

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    Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

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    Park Place Acura - car_dealers - Updated May 2026

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