Everything went smoothly when picking up our car. I believe our associate was Niko but I could be wrong. He made sure to tell us to use the full self drive feature on the way out to finish calibrating it. Service was nice and quick, always opened and asked if we had questions. No complaints from me here, just wish they had a closer location to pick up cars. Of course they have coffee and snacks as a refreshment. read more

Tesla - Roadside Assistance Near Me - Phoenix, Arizona

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It's a shame that the service centers ruin the Tesla experience. No follow up- no call back. Sadly I feel this stems from Andrew the regional manager. He won't call you back either so it's no wonder that the customer service is horrid for the centers he oversees. read more

My son recently had the low-voltage battery replaced at this Tesla dealership. After bringing the vehicle home, the car stopped charging. He returned to the dealership, expecting them to diagnose the issue and address what appeared to be a problem that occurred immediately after the battery replacement. Instead, he was told that the charging problem had nothing to do with the low-voltage battery replacement and that he needed another repair, costing approximately $700. This was especially frustrating because the vehicle had not experienced this issue before the battery replacement. While I was speaking with Kyle in the service department, I overheard an employee in the background say, "He got his 10% already, what else does he want?" Hearing a comment like that while we were trying to resolve a legitimate service concern was extremely unprofessional and made us feel as though our concerns were being dismissed. What makes the situation even more frustrating is that I have been unable to speak with a general manager about the matter. Customers should be able to get answers and have their concerns escalated when they believe they have been improperly charged. After leaving my review, one day later the manager called my son and told him that the issue was now supposedly something else--the controller. This is completely related to the low-voltage battery that was already replaced on his car. When I spoke with Jason and Kyle, they told me that there was no general manager available. Later, I spoke with Corey, who told me that they do have a general manager named Riley. However, every time I try to contact Riley, I receive no response. My son should get a refund. How can the diagnostic change from one day to another. The charger cables blew up after charging the car. Yes -- if you mean an electric/hybrid car, the low-voltage (12 V) battery can absolutely be related to the car suddenly stopping its charging function. When the 12 V battery is replaced or goes very low, some vehicles can: * Lose charging-system/controller communication. * Set tault codes in the battery management system (BMS), onboard charger, or power-control module. * Require the 12 V system to be fully charged before high-voltage charging will operate. * Need a fault-code reset or initialization after the battery replacement. * Have a blown fuse or disconnected connector related to the charging system. This dealership has been extremely unprofessional and difficult to deal with. It is very frustrating to have an ongoing issue with a vehicle and then receive different explanations from different people, while being unable to reach the general manager. read more

Tesla - Charger - Roadside Assistance Near Me - Phoenix, Arizona

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Riley Bolton is a dirty uncommunicative GM. She doesn't value employees or care about anyone. Very unprofessional not responding to emails or being confronted in person she will just shift blame. Steven is even worse he's all bugged out doesn't care about quality. Get a Lucid there are better options in the EV world. I would not come back here even if they paid me to. Cars should be clean all around not just where you think the customer can see. That's sweeping dirt under a rug. I have driven high end cars like Maserati and corvettes and Porsche since I've been here. read more

This Location and their service team are excellent! Really appreciate Kyle making things quick and simple took great care of us. Highly recommend if you need to have your Tesla serviced ask for Kyle. Easy to text in the Tesla app for questions and concerns. Super simple to work with this team. Look forward to getting my car back soon. read more

Our solar system stopped communicating with electric company the beginning of June. Called Tesla immediately and they said they could have someone out to check it September 30!!! WTH All summer in Phoenix, Az with no solar. My husband was mad and called them back and got it moved to Sept 2nd. Do not buy solar from Tesla. We bought ours through Solar City and they were great but Tesla bought them out. read more

Easiest auto buying experience ever! 15 minutes start to finish when you complete the info online.

This place has the worst Customer Service I have ever experienced. I placed an order and had to put down over $3,200. When it arrived, it was not the vehicle they showed me. They. suggested I look at another higher-priced. I gave it a couple of days and canceled my order altogether. There is no way to call anyone. If you message them, it goes to an AI that can't do anything. I went into the dealership and canceled my order on 5/16. Noah said I would have my money back in 3 to 5 days. When I did not have my money back by 5/23, I went back to the dealership. Noah said it would get worked out. Someone from the dealership emailed me saying I would get my money soon. This person actually reports to Noah. It is now 5/27, and I have not received my money. I guess I need to make another trip to the dealership today. This time I will be in my new KIA EV9. Same price, with a lot more features and cargo space. FOLLOW UP: They emailed me today, saying it hasn't been processed yet and that I should wait another 7 days. WTF read more

Great experience with the sales manager Noah Wright for going above and beyond in rectifying the issues we encountered with the new Model Y. Really worthy of the highest standards you'd rather see in the luxury car dealerships. Also, I would like to thank Bryan Moreno from Litchfield body shop for managing the repair in the timely manner and with the highest quality. Thank you, Tesla team! read more

In July of 2025 my 2023 Tesla Model 3 Performance began having air conditioning issues. The car would not cool off. I scheduled an appointment with Tesla service. They could not get my car in for 5 weeks. When I finally dropped the car off in August of 2025, Tesla service told me the issue was road debris damaging the radiator. The car had only been driven on city highways. They stated because of this, the computer overheated. They claimed there was no thermal protection on he computer. The Tesla Technician stated the only way to prevent this from happening again was to purchase an aftermarket mesh grit ill to cover the stock grill. I did this. I had to pay $3,400 to replace the computer on a 2 year old car. Now, 10 months, the car generates errors when trying to engage Auto Steer functionality and the cars cabin overheat protection is not turning on to cool the car. I made an appointment with Tesla service. They assured me that cabin overheat protection is for passenger comfort only and not necessary for the car, even though they had previously stated the last computer overheated due to the air conditioner not working. The warranty on the part is 12 months and 12,000 miles. I've driven 18,000 miles since the repair. So, Tesla is ants to charge me another $3,400 to replace a part they replaced 10 months ago. This is not a "wear and tear" component that should be subject to mileage restrictions. They cannot tell me what caused the computer to fail a second time in 10 months. I cannot keep paying $3,400 every 10 months to replace computer chips. The car is only 3 years old. This repair should be covered by Tesla because clearly they did not fix the underlying cause in August 2025 and as a result of their poor workmanship, the issue occurred again. The part does not degrade with miles driven, so the part should be covered under the 12 month warranty. read more

Communication from the service team is abysmal - always last minute. This week they sent me a text thru the app 15 minutes prior to my appointment time - I was on the way tgere when I received it. They blatantly ignore your messages in the app and switch service technicians multiple times. Never had these issues with the Scottsdale service center and I'm sorry I tried this location out of convenience - it has been everything but convenient! read more

These guys really saved my bacon! I had a service appointment scheduled for a month out at a location closer to my home, but I suddenly got the dreaded " vehicle might not restart" alert while driving home to the south valley from Prescott. Tesla support advised me to proceed directly to the nearest service (the 19th Ave service center) and I couldn't be happier with the service and outcome. Shoutout to Tyler, Mike, and Kyle for going above and beyond to get me back on the road in no time! read more

Tried to buy one and after they tried to charge me more for a lease then they were advertising the car for sale for. They stole 1000$ from me and won't refund my money. There's no people to actually talk to only a Commerce Department. It's a big F$&&$@$ scam. Coming from someone who was trying to buy one pusses me off. Over a month the trillion dollar company won't give me my money back. read more

Was very skeptical about Tesla but after interacting with the general manger at this location I may be sold. She was pleasant and knowledgeable. read more

This location has much better organization and management compared to the other locations in the valley. GM there was a great help.