Value is amazing. People are cool and Boston is awesome with Tesla's everywhere. Elon makes some amazing art, tech machines. Hot

Everyone was very professional here. This is the Second trip here. This time to fix the full self driving. I wanted to see why the come to me feature doesn't work in summon mode. I was planning to drop off my car but when I arrived a long line ensued and I had to wait about three hours. They tried fixing it while I was there, but then they couldn't figure it out. They also took a while to give me a loaner. After three hours, I ended up taking the loaner back home to work and throughout the day they were asking me questions. Finally, at the end of the day, they determined that the come to me feature doesn't work. This is fine and all but it would've saved me about seven hours of driving if I was told beforehand. I even asked them the day before is this feature available but they did not have the knowledge to determine that at the time. read more

So I was told terrible stories by friends in town and on a Tesla board about this place and yeah, I've had some problems with my S. Actually pretty strange problems. I drove a Saab for 19 years and never had a problem. But the latest problems have been covered under warranty, and the guys here have done a great job. Courteous, efficient, gave me a loaner, they have to put up with the protestors - I give these guys 5 stars! For sense of humor too, as I pulled an April Fool's prank on them for requesting an oil change. I've been here often... Definitely too often for a new car but at least I don't mind coming here! read more

Got to drive the self driving car. Very cool. However, that being said the first time we went there with an appt. Waited a half hour or so only to be told by a man in a suit that there was no car he said laughing. They sold it. read more

It's sad to say but every bad thing they say about Tesla service center in Milford is true. To make matters worse, I believe that my race apart in this. The the quality of service is trash. Not feeling valued as a customer and I cannot wait to get rid of this car. Very bad taste left in my mouth. read more

The sales team is clearly stressed that their company's CEO is tarnishing the brand top-down. Somehow, this hasn't translated to better service. The sales team is smug, the service is terrible, the quality of the cars is consistently poor, and they haven't released any new cars in forever - except the profoundly ugly and unreliable cybertruck. The few new customers are all psychotic Trump fanboys. My family Tesla Model X was vandalized on a recent trip to Vermont - and, honestly, I sympathize with the vandals. Even looking past all the money we lost on TSLA and in rapid depreciation, this business seems like they hate their customers. Plus, the bathrooms look like they were cleaned by a blind person. read more

Chris the service manager was calm, cool, and collected. Very easy to talk to and very patient.

After using this Tesla Service Center, I will never do business with one of these places again, and will perform all maintenance with more reasonable and accommodating auto shops moving forward. Also for the first time considering selling my Tesla after engaging with this place. Firstly, the price rates for basic maintenance work are unreasonable, and the prices for replacement parts are even more unreasonable compared with competitors. Secondly, at no point during my service appointment were the turnaround time for repairs and cost accurately communicated. These things changed about six times throughout the course of the nightmare of a service appointment, and the app kept malfunctioning in relation to each change. I had to explicitly ask Tesla staff members to activate buttons within the app and update basic and essential information to move the appointment forward. The "new" rim on my car looks like it has been worn and used. The loaner car provided was dirty and looked like someone took a bite out of the steering wheel. And to top it all off, thanks for returning my car all covered in bird shit. Real class act. read more

As happy owner of 2 Teslas (Model Y and Model S), I am not happy to provide such a bad feedback and review regarding Tesla service but given the experience I had, I feel it is only fair. Hope this will make Milford's Tesla service become better. So here it is. Horrible service, cocky staff and terrible attitude while dealing with customers. Simple service related to airbag light reset and pyro fuse replacement which should have taken a day, was dragged over 11 days. Communication and status update via the app does not align with actual status of the vehicle causing hassle to customers who drive from far. Albeit, after giving feedback and arguing about the inconvenience caused due to improper communication, they did improve and provided relevant updates via the app over the subsequent days. They gave me a loaner after the back and forth hassle of going there two days in a row after over an hour drive each way and finding out the car would not be done while was falsely told it would be done that day. I appreciated the loaner car. Took a long time to repair not so complex issue. Even after 11 days though, they had the audacity to give me the car with a big lump of cables strewn over the floor and said it was not their responsibility to put it back in. It was ok for them to take those out from under the panels for whatever reason but was not ok to put it back in the way it was before. .Had to argue, fight to put some sense in them to make them understand it was completely unacceptable and that I needed my car in the same state I left it in (will try posting pic if I can). Total nightmare of an experience. Finally they obliged. Why did I have to even fight for this? Made no sense. What should I say about the prices Tesla charges for the simplest of services? Simple fuse replacement at Tesla costs around $500. It can be done with a $4 fuse part replacement. Approved estimate means nothing. I was givven an estimate of about $400 for parts and labor to replace the pyro fuse and reset airbag light, which I had approved. The final bill was close to $700. So much for approved estimate. read more

Tesla Motors - Auto Repair Near Me - Milford, Connecticut

Not bad, one day turnaround with $200 UBER Credits. Much easier than loaning me a car I don't like. No costs to me with included warrenty. read more

Tesla Motors - My 2022 Performance - Auto Repair Near Me - Milford, Connecticut

I had such a great experience at this Tesla location and although I didn't end up getting one, I certainly look forward to purchasing one within the next 3-4 years. Malcolm, who worked with me, was extremely knowledgeable and patient and gave me such a well rounded idea of what things would have been like if I purchased a Tesla. read more

In the past, Tesla hasn't been known for great service, but the Milford location came through for me. Since the cars are extremely reliable and the overall chance of major problems is very low, I think the company previously optimized for overall performance of the service network as it relates to efficiency. This didn't mean customer satisfaction was prioritized the way it probably should have been. From what I understand, the company is re-thinking that; and I'm glad to hear it since lots of people want to know what it is like to own a Tesla. Justin, Alan, and the team there did a great job getting a known issue solved for me with the upper control arm, and I'm happy to say the overall experience of owning the car was improved as a result of my interactions with them. read more

Tesla Motors - 777 would have gone along with the feeling of getting my car back :) - Auto Repair Near Me - Milford, Connecticut

I dont like leaving negative reviews, but this one is unavoidable. The Milford Service Center is the strongest reason to NOT own a tesla in CT. I have leased/owned 3 Teslas, and I am currently selling a perfectly good 2018 Model S because of how terrible service is at this center. It used to be great back in 2017 when there were fewer owners, and a mature reliable staff with good communication. Those employees have left or retired, the center is swamped, and it is staffed by mostly clueless newbies. These people who do seem to know about cars, like the current service manager, is a little bit aggressive and not so nice to deal with. If you request to speak to someone in leadership or management, they ignore your requests. They only communicate through the app and texting and wont actually talk to you. You have NO recourse if they botch your repair and double charge you (this happened to me, twice in the last 2 years). You are at their mercy and they know it... and they dont care at all. And also - you busy parents or professionals - we dont have loaners, so here are some Uber bucks. Absolute joke. Dont buy a Tesla if you live in CT. There are lots of other EV options out there. Go somewhere where you are valued and you can talk to a human who has pride in his business. read more

I bought a brand new Tesla Model 3 long range. Off the lot it was leaking water into the cabin, the rear defroster doesn't work, the car has randomly shut down, and the charging pad doesn't work. Most importantly I have never gotten even half of the advertised range if the vehicle so this car is costing me twice as much to charge as my gas car which only got 15mpg! Tesla says that this is normal in the winter. You will save no money driving a tesla if you have winter where u live!! Teslas customer service is nonexistent the only way you can contact them is through the app and if your problem isn't one they have prepared for good luck getting them to address it. They promise you loaner cars but that is also a lie, when you go In instead of a loaner car they give you uber credits and not enough to do anything except to get home. Tesla is a horrible car company there cars are poorly made, their customer service is nonexistent. Avoid them at all cost! read more

Great team at the Milford, CT SC. Devonte was great with communication and customer service. Mechanics did a fantastic job! Thx

I don't usually post negative reviews, but my recent experience with Tesla Mobile and the Milford Service Center was so disappointing and frustrating, I felt that I needed to let people know with the hope that Tesla's Corporate Executives will develop a system that allows their customers to speak with Senior Managers when an issue cannot be resolved. In the past I've left the Milford Service Center feeling satisfied and grateful. But all that has changed sine my September 5th Mobile Service visit, and my October 7th and 24th Service Center visits. My Tesla Model 3 has had intermittent rattling sounds coming from the dashboard. On August 23rd a Milford Tesla technician was able to isolate the root cause and narrowed the sound coming from the decorative trim on the dashboard. Tesla ordered the replacement part and scheduled a Mobile Service technician to replace the defective trim at my home on September 5th. After the Mobile technician left the noise was much worse, the new decorative trim was scratched and had scuff marks. And a small broken piece of something metal was laying on the front passenger floor mat. I notified Tesla and scheduled a follow up appointment in Tesla's Milford Service Center. The technician confirmed the noise and found extensive damage was done to the dashboard locking clips and mount and said they damage was so bad the entire dashboard needed to be replaced. Tesla told me they made a temporary fix to eliminate the noise while they waited for the new dashboard to be delivered. I was escorted to my car and when I opened the driver's door I noticed the dashboard was missing an end cap and driver's door seal was pinched under the dashboard. I was very surprised and concerned that Tesla returned my car to me in this condition. The door seal was remedied but I left the Service Center without the end cap, apparently no one knew what happened to it. Tesla ordered the new dashboard and schedule a follow up appointment for it's installation on October 24th. I arrived at the Milford Service Center on October 24th and was informed they were NOT going to install the dashboard they ordered for my car because my repair file did not have any notes. I informed the representative that this was unacceptable. I made several requests to escalate the issue and to speak with a Senior Manager, I was denied the opportunity to escalate this issue to Senior Management. Then I requested verification to witness the internal condition of the dashboard to very that it was not damaged and did not need to be replaced, I was denied this request too. Below are pictures of the damaged dashboard trim, the missing end cap, the pinched door seal, and the work invoice stating the damage to the dashboard and the recommendation to order a new dashboard and schedule a follow up appointment for the installation. This whole experience has soured me on any further Tesla purchases. If you're thinking of purchasing a Tesla, do yourself a favor any buy a car from a manufacturer that's committed to customer satisfaction, and performs quality maintenance. read more

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Brought in my car last minute to assess a noise it started making after having some wheel work done by a third party. Alan and the service rep were great. They went above and beyond my expectations. Nice work! read more

I drove an hour and a half in hopes the staff could help my husband and I with the process of purchasing a Tesla and providing information. The woman whom was sitting in front of a computer was not helpful and told us there was nothing she could help us with. She stated we would have to go online. We asked if there was someone to help with the process and explaining the options and differences of vehicle but the only information she could provide was informing us we would not get the vehicle until next year and had to go online to pay the $250.00 which we did. I'm not sure what her job title was but to walk into a place of business and not be able to provide any information or assistance says a lot. I'm sure Elon Musk doesn't know what's going on and should. read more

I had great expectations driving up to the Tesla showroom in Milford CT to test drive a Tesla. This was my very first experience seeing a Tesla in person, sitting in one, and driving it. In my mind, I had the vision of the leading company in the car of the future -- sleek, smart, shiny, futuristing. Entering the showroom was anticlimactic. The space looked dark, shabby, depressing. There was not a single sales representative to greet us through we arrived on time for our appointment. A few minutes later, the Tesla representative came in from the outside, rather out of breath, frazzled, overwhelmed by overbooking test drives and having to juggle many customers coming and going at the same time. You would not even know this was a Tesla sales person. His demeanor and appearance were casual and sloppy, more like a Starbucks barista, than a high-tech, high price tag vehicles being sold. The greeting he gave was equally underwhelming -- no eye contact while he punched in our name in his iPad and asked the generic "Do you have any questions?" This being the first step I set in a Tesla showroom, first impressions were everything. I had no questions because I am learning about everything in an EV. It would have been helpful if the sales rep had a short pitch about the model I was about to test drive; a little brochure to hand me to take home and flip through with key stats and benefits; a walk around a model in the showroom to point out key features inside/outside. A personable, sociable interaction. Upon our return, things were not any better. There was not a single person in the lobby to whom to give back the key. The same rep was engaged in a conversation with other customers. He glanced over and tossed out, "I'll be only a few minutes." I am impressed by the Tesla car. I am quite disappointed in the communication, the presentation, the interaction, the customer service from the first time experience in the dealership/showroom. Thought the ordering is simple and "touchless" at the click of a button online, I believe that the person to person communication is even more important. After all I am about to spend 50,000-100,000 there! Tesla, you can do way better than that greeting potential buyers. read more

Great service at this facility. I had my model Y serviced there recently. They were professional, friendly and did a great job.

Another positive experience at Tesla. Jamie was really helpful, set me up to bring my car in on a weekend.When my tires were the fault of my inexpert opinion of something more severe no one made fun of me. read more

Once again a great service experience. Lost a key fob the found it so it had to be reprogrammed. Efficient and highly competent.

This service center is superior to others nearby. When something goes wrong ( a strange alarm sounds while driving) - the dealership service knows that this just needs a "soft reset". Other dealers require you to come in to have it looked at, but these guys saved me precious time by troubleshooting over the phone!. Wonderful respect for owners time in how to address issues. read more