During infertility, a woman can lose hope and dignity. Relationships can fray. A sense of self…read moreweakened. CCRM NoVa has truly skilled doctors, but its operations team only adds to everything a woman loses in this already-trying process. It's the day after Thanksgiving, and I'm in a waiting room with 25 other women. Waiting. For hours. We each had an appointment time, which was meaningless. We lost this pseudo-holiday to drive here and wait. I'll also note, unlike any other fertility clinic I've been to, CCRM NoVa allows children in the waiting room, which to some is another marker of insensitivity. Expect competent doctors, but also expect this practice to make your already stressful experience more stressful and frustrating.

Our journey at this clinic didn't start off the best. After two failed egg retrievals, we made the…read moredifficult decision to switch doctors -- and that's when everything changed for us. Dr. Owen was truly amazing in every way. She took the time to genuinely listen and understand what we needed. She has such a caring heart and always made me feel like I was her most important patient. She carefully analyzed every result and personally called with detailed explanations, which meant so much during such an emotional process. I always felt like I was in the very best hands. Under her care, we had two successful egg retrievals, and on our first transfer, we got pregnant. We are beyond grateful -- there really aren't enough words to express how thankful we are. That said, the billing department needs significant improvement. Communication was very difficult -- phone calls often went unanswered with no callbacks, and responses were typically limited to once per day. Payments were missed on their end, so I strongly recommend tracking everything carefully. Bills were also not sent promptly. Overall, while the administrative side was frustrating, Dr. Owen made all the difference in our journey, and for that we will always be thankful.

I'm extremely grateful to have found this practice & Dr. Ueno. I saw Dr. Ueno prior to and during…read moremy pregnancy, and I believe his acupuncture sessions assisted in bringing us our healthy baby safely into this world. He always thoroughly explained everything at each appointment, thoughtfully listened to my issues and was very compassionate. The office itself is clean, organized and the admin staff are so polite and friendly. I plan to continue my care with Dr. Ueno postpartum as well!

Dr Ueno and Caring Acupuncture are incredible. thoughtful, professional, and highly capable, they…read moremade a very stressful time more positive for me. and doing acupuncture with them helped me have a positive outcome after 2 failed IVF attempts - we now have a healthy happy baby girl and i know that the work i did with Dr Ueno contributed greatly to that. highly recommend to anyone struggling with fertility. do book far in advance though as their schedule (especially Dr. Ueno's) is tight!

The lady working the front desk is super nice. Never had any issues coming here and they have also…read morebeen very supportive, which is appreciated given the trying situation that we have been in.

This office is phenomenal! The ladies at the front desk are not only nice, but get to know you on a…read morepersonal level by asking how your doing, striking up a conversation, as well as always greeting you with your name every time you walk in the door! The other staff and doctors are so supportive and ask any questions you have. The office is also fast and efficient! This office has become a family to me. Highly reccommend this office for all your fertility/infertility needs!

***ATTENTION LADIES*** Shady Grove is not only for IVF…read morepatients. If you've had multiple miscarriages like me, you might want to consider choosing Shady Grove (DC/K Street) to see their highly specialized reproductive endocrinologists. Let me start by saying KUDOS to my patient care coordinator "Jo-jo" (Jolissa) Vialva. I cannot praise her enough. She has been my champion and advocate throughout my maternal health journey. (More so than my OBs at Capital Women's Care who don't really seem to care half as much as Jo-jo.) Over the course of 5 months since I first made the appointment to see Dr Kimberly Moon (who was referred by three people I trust, including my gynecologist) Jo-jo has diligently and persistently followed up with me and even just messaged me from time to time to check up on me. I'm blown away because NONE of my doctors ever do that. She truly makes you feel like she cares! I especially appreciate her effort to fit a virtual appointment with Dr. Moon to accommodate my husband and my busy schedules. Initially there was a lot of confusion and miscommunication with my insurance during my transfer from the Shady Grove Fairfax location (which is HORRIBLE). I was very upset, but everything got resolved thanks to Lauren the Director of the Shady Grove DC location who personally called me to rectify the situation. I was extremely impressed by her leadership and the patient-centered resolution. She even gave me her direct phone line to call her if I needed her assistance (though thanks to Kayla the finance coordinator, everything was taken care of as promised.) Her gesture definitely helped build my trust and confidence in the care I would receive at Shady Grove. In terms of actual care/procedure, Dr. Kimberly Moon was very generous with her time -- she was clearly knowledgeable and thorough in reviewing my previous records, and patiently answered my husband and my questions without making us feel rushed. Getting a saline sonogram at the location was seamless: from the check-in process (no wait time) to the friendly front desk staff and the sonographer, everything was efficient and easy. The facility was immaculate. While I can't comment on their IVF treatments, I HIGHLY RECOMMEND going to SHADY GROVE DC location to receive quality care and follow up!

Working with Shady Grove has been one disaster after another…read more I made a standard appointment for semen analysis. After providing the sample at the K Street location, I was called two days later and informed that the appointment was set up incorrectly and I had to reschedule. No apology or explanation was provided and payment was collected. The next appointment was a hour away from my house but I took it. At the second appointment, I was greeted (Rockville location) by a rude front desk staffer who redirected me to a different floor. At the next front desk, the staff was again disorganized and rude. Today, I was told that results will not be added to my patient portal for up to 30 days, despite being told - repeatedly - that the test takes 7-10 days for results to be returned. To date, no one has apologized for the repeated failures of the staff. No one seems concerned that the staff is incapable of communicating effectively or scheduling appointments. Despite promises, a manager has yet to call me to discuss the situation.

Dr Famuyiwa is a very compassionate doctor who is very good at what she does. she is full of faith…read moreand positive vibes. The first time my husband and I walked into her office, she gave us her time and full attention. she explained to us in details all options and gave us hope. We were self-paid patient at the time, she guided us on getting the right insurance. I remember our first ultrasound was done for free. That meant a lot to us, that tells you she is not all about the money. She truly cares and ready to help.am so grateful that we met her. Dr Famuyiwa helped my husband and I to grow our family and today we are grateful to God and her practice for the gift of our little Angel. I highly recommend her to anyone in need of her professional service

I am forever grateful to Dr DiMattina and his entire team for making my dream possible. From the…read morevery beginning, I felt supported, respected, and truly cared for-not just as a patient, but as a person. Every appointment felt intentional, and I never felt rushed or overlooked. After everything I had been through, that level of compassion and attention meant more than I can express. Stephanie, who handled my blood draws, was absolutely amazing-specially since I hate bloodwork. Somehow, she made the process painless every single time, which I didn't think was possible. Her calm, gentle approach instantly put me at ease. She also performed my ultrasounds and always took the time to explain exactly what we were seeing on the screen. That extra effort made such a difference, helping me feel informed, reassured, and involved throughout the process. I am incredibly thankful for my navigator, Holli. She was always so responsive, kind, and patient with the million questions I would text her . No matter how many times I reached out, she never made me feel like a burden. Having someone to count on during such an emotional journey was imperative for my peace of mind. Taylor, the nurse assigned to me, was also wonderful. She was great during ultrasounds, always gentle and professional, she consistently took the time to answer questions I had. She did the ultrasound when I heard the baby's heartbeat and she was so thorough with everything we were seeing on the screen. Her warmth and knowledge made me feel really comfortable. Choosing Pinnacle Fertility was the best decision I've ever made. My experience at Shady Grove was completely different- I felt like just another patient. Dr Shu wasted nearly two years of my time, money, and emotional energy, and the entire process felt like an exhausting cycles with no results or clear direction. It was incredibly discouraging and nearly gave up. From the moment I met with Dr DiMattina, I knew things would finally move in the direction of my dreams. He listened, explained, and he took decisive action after bloodwork was conducted. He truly did everything possible to help make this happen- and he delivered!!! His knowledge of fertility is astounding, and I would recommend him to anyone who needs help getting pregnant. You can truly trust that he will do everything in his power to help make your dream come true!!!

I would highly recommend this clinic, especially Dr. DiMattina. He truly felt like my last hope,…read moreand thanks to him, my IVF was successful. My coordinator, Robin, is incredibly kind and supportive. The front desk staff are always welcoming, and the nurses are very reliable and knowledgeable. At one point, I had bleeding due to a hematoma, and they responded very quickly. Dr. Lee took the time to explain everything in detail during my ultrasounds and made sure I fully understood, which meant a lot to me. Honestly, I've never had a bad experience with this clinic. The entire team is very organized and works together like a family.

Dr. Shara helped us conceive our second child and he also helped us with our first. He and his…read morestaff are incredible. They are thoughtful, empathetic and brilliant. Dr. S is always employing cutting edge research and creating 1:1, personalized care for every patient. His staff make you feel like family and take a challenging experience and make it warm and positive. Dr. S did what another clinic found impossible, he gave us the best gift in the world - our family.

Dr. Sharara was knowledgeable and kind. The front desk ladies remembered my name when I came in and…read morealways had the answers to my insurance questions. I was always in and out of there without waiting which I can't say for any other doctors office I've been to.

I cannot say enough amazing things about my experience with VCRM. From the very beginning, I felt…read moresupported, cared for, and truly seen during such an emotional journey. After dealing with infertility for over 7 years, I truly never thought I would be able to conceive. Dr. Fady Sharara changed my life for the better--he gave me hope when I felt like there was none, and I will forever be grateful for that. His expertise, compassion, and dedication made all the difference for me. I'm so thankful for the protocol he created that worked for my situation, and I genuinely hope he can continue to help others who are just like me find their own success and happiness. A huge thank you to his wonderful nurses, Jill and Jessica, who were always there with kindness, patience, and reassurance whenever I needed it most. They made such a difference in my experience. I also want to recognize Maggie and Trisha at the front desk. No matter what kind of day I was having, they always greeted me with warmth and a smile, making me feel welcome and cared for. This journey isn't always easy, but having a team like this behind you makes all the difference. I'm beyond grateful for everyone at VCRM for their support and dedication, and I'm so excited for this new chapter ahead.

My gynecologist recommended that I work with a reproductive endocrinologist, and after doing some…read moreresearch, my husband and I chose VCRM and Dr. Fady Sharara. After the consultation with him and interacting with the staff, my husband and I trusted him to help us on our fertility journey. Dr. Sharara is very knowledgeable and an expert in the field, which made me feel comfortable and confident in putting our trust in him. I appreciated that he did a very thorough and comprehensive diagnostic work up to figure out the best treatment plan. As someone who is also in the healthcare field, I very much appreciate having more data. The nurses (Ava and Jessica), billing coordinator (Trish), and other staff (Maggie) were also wonderful. Compared to the brief experience that I had with a large fertility clinic, VCRM felt like a white glove service. I graduated this week from the clinic at eight and a half weeks pregnant and am incredibly grateful to Dr. Sharara and the entire VCRM team for their guidance, care, and support. I know that I'm very lucky to have only had to do one round of IVF and for the first transfer to be successful. Dr. Sharara gave me agency to decide when to start IVF (I personally didn't want to spend much time doing IUI) and was supportive of all my decisions as long as they were medically sound. I highly recommend Dr. Sharara and the entire VCRM staff!

Worst experience ever. Money hungry and lazy. Office staff is miserable. They cancel on you last…read moreminute after an hour of driving there.

Find another practice! As other reviews mention, they will cancel your appointment last minute with…read morezero empathy/flexibility on rescheduling. They called me 15 minutes before I was supposed to arrive for my appointment and said the doctor was actually in a different (further away) office so can I drive to that office instead. I said no (I was literally packing my kids in the car to drop them off at daycare and would not make it in time to the other office for my appointment time). They rescheduled me for the following day. When I got home and looked at my work calendar I realized that would not work, called back immediately (maybe 45 minutes after their initial call) and asked for another time. They said no, they can't reschedule me for this week because they already gave me the next available once (what?) I would have to wait another month at least. YOUR mistake in scheduling is not my issue. I was not offered an apology for the mistake. To be fair I am waiting for a call from the office manager to see if we can correct the issue- but still so much stress for a very easy solution....