My contract ran from April 2025 to April 2026. I decided to cancel and called them on February 4 to tell them I did not intend to renew when the contract ended. They sent out a technician on March 9, without my requesting it or any prior notice, to remove their equipment from my property. On March 22, I got a bill for the month's service. I called, they said they'd reverse it. Didn't happen, so I followed up today and was told I'm not entitled to the money under the terms of the contract. I told them they were the ones who terminated the contract early and they still refused. Reason they gave is that I owe them the money for the work they already did despite the fact that they deprived me of a month of service which they now expect me to pay for. read more

They PESTER you for every up charge possible, i didn't know i even renewed my service, they never contacted me or had a contract signed. After 6 months sent me to a debt collector.... Stay as far away from these guys as possible, terrible business and even worst customer service read more

If I could give ZERO stars I would. We scheduled service for a home we bought, told the rep we were specifically traveling there to have service before we moved in so to please make sure if there were any changes. We get a text from rep day before confirming, we say yes, the day of the service he NEVER SHOWS, NEVER CALLS. I call Terminix, and they don't even apologize. they ask me if I want to reschedule next week. She tries to give me the same person. I said please give me someone else. She arranges it. Next week comes, we travel to the house and NO ONE SHOWS, AGAIN!! DO NOT USE THIS COMPANY! Something is seriously wrong. in a way, its a good thing they didn't show up because god knows what kind of service we would have received. I hope they go out of business! they dont deserve customers. really. read more

So we had squirrels in the ceiling and paid a few grand almost a month ago. They set traps for the squirrels but have only been out to check traps maybe 3 times in almost a month. They haven't sealed up any entry points, no way door has been installed, and trying to communicate with the technician is never possible. I've been calling and texting and get zero response. So now I try to go to management and that's even worse. They shut any opportunity down to speak with someone who should have a clue on what's going on. Needless to say, after a few grand and few weeks later, I couldn't tell you what this company has done, and I'm almost certain they haven't done anything. But I'd highly advise against using this company for anything, unless your content with mass confusion and throwing money in the wind, we'll They may be just the company you need!! read more

Not sure if this is the right Terminix to review, but the inspector said he mainly services NJ so, here goes. Inspector was really nice, showed up within the timeframe and talked us through the process. He came back days later so we could sign/pay. Paid close to a thousand dollars and he said he'd schedule for Wednesday unless he could get a team out earlier. Didn't hear from him... Wednesday rolls around and I reach out to see if anyone is coming. He calls and says we should be refunded because they don't have the license to remove squirrels in Philly. Maybe would've been nice to know before we paid... AND considering my request was about squirrel removal even before they sent someone out. Refund didn't show on our account so I called the office. She said it was never taken out, just held. Our account shows differently so had to request a chargeback. Wtf? read more

This is about the Philadelphia franchise only, as I cannot opine on any other based on personal experience. DO NOT USE TREMINIX. The local franchise is, in my opinion, a complete fraud. I hired them in August to remove a hornets' nest. Was made to pay over $250 up front. And a monthly fee thereafter for quarterly service. An "Inspector" arrived first, to "scope out a plan of action," because the nest was on a third floor window. He told me he was aregional supervisor, so if i had any problems, i could call him directly, and gave me his card. When someone showed up (first appointment was canceled and changed without informing me), they had no ladder and no hornet nest removal equipment. Ended up coming into the house and spraying part of a can of bug spray through a window, which I had already done myself. That didn't work and the hornets expanded the nest to a second location at the roof line. Two more scheduled appointments for follow up were no-shows. Each time, you wait two and half hours from the two hour window appointment time, and then have to talk to a national customer service line, because you are not permitted to communicate directly with the franchise service provider. And each time you call, you then have to give them 2 business days for a response. NO ONE EVER RESPONDED. I had to spend hours on the phone with the customer service line to set up each subsequent appointment, which the franchise kept blowing off. I of course called the "inspector" multiple times for assistance, as he told me to do, and only ever got voicemail, and never once had any return call or contact from him. Finally someone showed up six and a half hours after the appointment rescheduled time, and ONCE AGAIN, the tech had no idea it was the third floor, had no ladder, and had no hornet nest removal equipment. AND on top of that, said that they could not kill and remove the expanded nest at the roof line because it was too high. SO, in other words, they could not do what I hired them to do. He said he would have to escalate the service issue and the supervisor would get back to me. NO ONE EVER GOT BACK TO ME. The customer service phone line folks, who were always very nice and apologetic, told me the local Philly franchise operator for unknown reasons would not get back to me and would not even respond to the customer service folks when his failures were escalated internally for follow up. Once again, you are not permitted to communicate directly with the actual local service provider. They also told me that the "inspector" who told me he was a regional supervisor was in fact nothing more than an independent salesman. So yet another lie to induce me into entering in t he contract in the first place. The customer service line folks, after about four weeks of this back and forth and hours on the phone with them, told me my "only option" in light of the franchise's refusal to respond to me or to them was to terminate the contract and they would request the franchise to refund my payment. At the same time, and after three weeks of non-performance, the franchise charged my card the first monthly payment, and so customer service said they would request refund of both payments. SO I terminated the contract on the phone with customer service and got that written confirmation the next day. I also was refunded both the up front $250+ payment and the monthly payment (about $46). THEN, I finally heard from the local franchise, who started sending late payment notices and texts and phone calls to get back the money I had just been refunded. They are now claiming that they performed their part of the contract on the first visit by uselessly spraying part of a bug spray can that didn't work, and are threatening me with harm to my credit report if I don't pay them back what was already refunded to me. And the customer service line says that they cannot do anything if the local franchise wants to be paid. While I waste more of my time on this nonsense, please use GREENIX. One call, a set appointment time, and they took care of the problem in one visit, completely equipped to remove the hornets' nests on the third floor and at the roof line. Problem solved, but not by the fraudsters (in my opinion) at the Philly Terminix franchise. read more

April 2024 we signed a 1 yr contract with Terminix to get rid of squirrels that borrowed into our roof. What a huge mistake it was hiring this company. Yes they did get rid of that problem and now, December it is, they've returned inhabiting a different section of the roof. They've been out 4 times, 4 times since we've called about 2 months ago. I've shown them the EXACT entry point, the damage done from outside and also the clearly apparent and extreme damage done by these squirrels on the inside only for Terminix to give the run around or act clueless as if this is their first time here. Contract is up in April, conveniently so it's quite obvious they're pushing it off with no intent to fix the issue that cost over $1500. Also the company cannot kill squirrels as they're endangered so a one way door had to be built. Bet you would think that's part of the $1500...well nope. On top of that they charged my grandfather for the crappy one way door that I could've built myself. I would never ever recommend this company to anyone. They are incompetent, conivining, sneaky, thieves who are nothing more than scam artists. They actually get 0 stars from me and hopefully anyone reading this opts to find a legitimate exterminator. Good luck cuz I know I still need it,,,$1500 & a family of three rats later read more

I wouldn't use I had a bad experience. The technician came out and Mae sprayed outside. I had a blanket hanging up. He sprayed my blanket. I confronted him about it. He lied and said he didn't. I said I have cameras I can prove he did he never apologize? I called the company told them I wanted a different exterminator. They told me no problem when August came they sent me a text message telling me that same person was going to come exterminate. I said I want a different one. They told me they will send somebody out in 48 hours they never did I just called to ask why and they canceled me without telling me and charge me. I got a refund but they lie to me. And lied and said they don't service Bridgeton NJ read more

They take your money for a quarterly appointment, then arrive and leave within 5 minutes. I have a 2700 sq. ft. house and it is impossible to do the job that fast. Then the ants return and we call and they say they are too busy to get us in for a follow-up appointment. Those appointments are part of the service we pay for. Now they say they were here when I was home and NO ONE showed up. Even their records say the tech was here for 1 minute! I guess he is invisible! Really? Customer service was called and the tech called for a month and no one will help. We have ants that we are paying to be rid of. It is almost time for our quarterly appointment again and I told them to hold off until we talk to a manager. I will stop payment on my credit card. I am tired of paying for a service we are not receiving. read more

Sold me on an extensive protection package. Great response rate during that sales period. Two months later when I needed them to come back out for a spot check, no response. Please read the other negative reviews mentioning quarterly contracts and don't fall for it like us. They'll show up to do the initial visits and swipe your credit card, but the follow up care doesn't exist. BEWARE! read more

We have had a contract with them for years (a business environment)) and they would come out quarterly to maintain. Every time they would come out we would address a problem that we were having they would spray certain said areas and tell us they would follow up in two weeks. We are an extremely busy business so we never put much thought into the follow up's because we have so many conferences and such. However then we had a mouse issue (and you know there's never just one). So we called them out and we had to purchase traps from them and they said that they would follow up in two weeks as usual. Well the mouse issue was in the warehouse but now they had moved into the offices. So we called them up, also now realizing that not only did they not show up for their two week follow up appointment but NEVER once did they come for a follow up. The call did not go over well. They said they would have someone out in 24-48hrs. No call, no show. But they did schedule me an appointment for six days later. You cannot speak to a manager or supervisor nor do they give you the local number or have them call you. Contract cancelled and very happy with my small business! read more

Terminix is the absolute worst. I got a termite service and signed up for the quarterly service. They came out and did the termite service and later that day a technician Tom came to do the quarterly service. He said that there were bait stations leaning against my house that they needed to be put in the ground. So he called the service manager and left a message and I called the 800 number no one ever has come back but they charge me every month. This is fraudulent and preditory business practices. From reading the other reviews we should look into a class action lawsuit. It seems most of us have had the same experience. Maybe a couple of hundred million will make them notice read more

Just read all the other 1 star reviews. No point me repeating the horrible service, customer service, yearly contract and they have now canceled twice to come out. Cheaper to do yourself lol read more

Terminix bought Insight Exterminators. They never came out to our home. They never sent a letter saying they were our new service. They only sent us a bill for our quarterly service which had not been done in June, probably the most important month! I called and was told someone would come out and they would look into why we were billed. The only thing they did was send our bill to a collection agency! No service, no notice, no response just a collection notice! We know merging is difficult but collection should not be the first thing they get working. Service is first. We will be hiring someone else! And we will not be paying them. read more

Just horrible, horrible, customer service. Extremely frustrating to deal with. If you're dealing with a pest problem, use local and someone you can actually reach out to and contact as opposed to a national call center. Never again. read more

This is the first review I have ever written. Unfortunately it's not a good one. I moved into a new home two years ago and hired Terminix. First off, they charged me a higher amount than what I was quoted. It is extremely difficult to reach them. I tried to contact my service guy one time to reschedule an appointment but you can't. You have to call 1800 number and deal with TERRIBLE customer service. He ended up coming when I wasn't home even after I finally was able to cancel than charged me. Also I see absolutely no difference in the pests I occasionally see. All the tech did everytime was walk around the house w an aerosol bottle and spray perimeters and leave in ten minutes. I just fired them and am now dealing with a local company. HUGE difference. They were here for over an hour and used different treatments for different problems. Hopefully this review will help people avoid this terrible company. THE WORST!!! read more

Contacted terminix for mice services and the initial (free) appointment was a breeze, everything after was a complete headache. Waiting time to hear back from inspectors or even the call center was irritating. On my scheduled day to have services complete I heard nothing from anyone at terminix. After calling twice and waiting on hold for a total of 30mins I was told I would have the branch manager contact me and heard nothing. The "service manager" arrived a hour and a half late, never apologized and started to take thing out from under my sink without acknowledging the fact that I have been calling and he was LATE! I will NOT be using terminix and recommend that you don't either. I am unhappy I wasted my time on this unprofessional and disorganized company. read more

Ordered service for one thing paid a substantial amount of money, billed for an additional service didn't ask for. No representatives call to fix billing issue and keep sending bills in mail. Services ordered not working to fix problem actually getting worst. read more

The absolute worst. I gave these SOBs $1200 of my hard earned money and they didn't GET RID OF ONE mouse. When I complained, they came back with mousetraps! I could have done that myself...they did seal up most of the holes and cracks, but the mice still managed to invade my house! They came when THEY felt like it. I made an online appointment for a Saturday because I got tired of taking time off from work. They said that they would be there on Saturday. When they didn't show up, I called and was told that they "don't do weekends". Terminix is run by frauds and liars. They did a lousy job getting rid of my mouse problems. I ended up buying Tomcat poison from CVS. Now they're starting to disappear. Thanks for nothing, guys. Don't use Terminix for ANYTHING. If I could give NO STARS, I would! read more

Your service is horrible. I've been trying to get ahold of someone on the phone for days now and they leave me on hold for hours. When the representative came to do the first spray he didn't seem like he wanted to do his job and the roaches came back seven worse. I have been 100% unsatisfied with your service. read more

They automatically sign you up for multiple visits throughout the year, it's impossible to get out of them, they don't have any way to cancel online, you have to call them. They are completely unprofessional. A corrupt company. read more

I am in the process of selling my home and asked Terminix to cancel the quarterly service. Because I had made a payment, I expected to receive the benefits of the quarterly payment for the remainder of the quarter (until April). The customer service rep rudely told me that because she canceled my account (without telling me I could not reap the benefits of what I paid for with her doing that), that I was out of luck and that the one service I received would be the only service I would receive the remainder of the quarter now that the plan was canceled. That's very unprofessional and unethical. If anything, my new buyers should be able to take advantage of what I paid for, afterall, why is Terminix billing me for a quarterly plan if they are only allowing me to use it for one treatment? Very rude and unprofessional. I was denied the opportunity to speak to a supervisor at the time. read more

They are the worst, did not do their job and wasn't reliable. Expected me to call and remind them of the appointment. I called them on Easter Sunday because I saw a mouse, the inspector came over on Monday explained the technician would be at my home on Tuesday to lay traps, ceil holes and spray for bugs outside of the house. So I in good faith faith signed the contract, paid $120.00, Tuesday the technician comes lays traps and does not ceil the holes. I called Mashar back to ask if he clogged the holes and he said he did not have the equipment, therefore, he said he would be back the next day, he did not come nor call. I called the 800 number I finally got them after a day of calling. The rep over the phone was very helpful, she put me on hold to call the tech, he did not answer her, therefore, she tried calling the inspector, he did not answer, therefore, she sent him an email and said he would contact me but he has not. Also, on Wednesday the tech came back, collected the dead mice, did not clogged the holes told me something about calling a handy man. He told me he would be back on Monday but to call him to remind him to come. I want my money back! I will be calling customer service on Monday for a refund, and I will use someone one else to do the job correctly. read more

Terrible service. I pay quarterly payments to have a technician come out to help keep pest away. Instead I have experienced terrible customer service and the technician has cancelled on me multiple times. They don't even respond to my calls/texts....just cancel the appointment at last minute with no apology. I called and spoke to a supervisor and he offered a call from a manager...no one called! Beware, Terminix is a scam! They get your money up front and deny you service! read more

Terminix is the worst company. Do not waste your money. I spent $199 for initial service. Tech came out to my home was literally here 5 mins and placed small cardboard boxes and left. No explanation nothing. I called Terminix highly upset they sent a new tech by the name of Carlos who was very nice but their technique for exterminating insects does not work. 4 months later and over $120 every month and we still have the same problem. Waste of money waste of time. I called and cancelled today only for them to tell me their canceling dept was closed. Yea go figure will be calling back in morning. Use another company or you will regret it like I am now. Trust me!!! They will bill you show up without you knowing and "treat outside of your home". Then send you email they came and you weren't home. Yet you were never notified they were coming. Meanwhile the issue is in the home. Believe me look elsewhere!!!!! read more

Masher Altuntas consistently provides a fantastic personalized service for Terminix. He is very respectful, polite, knowledgeable and a dedicated employee. I would highly recommend him as a service technician read more

We had terminix conduct a termite estimate on a rental property. Instructions were to not speak to the Tennant, only speak to our contact at the property. He was very rude, he did not listen to our simple instructions.. He spoke to the Tennant demanding to know who ordered the inspection.he ignored my contact at the property. He emailed me back stating I would receive the estimate and made me wait 2 days with still no estimate. I called their office. And I still have not received my estimate. When I spoke to the office. I was not told they would speak to the inspector. About his attitude. He is very unprofessional. What makes them think I'm going to have them take care of the issue? I don't need rude companies that don't respect rules and instructions. I guess it was too difficult to understand. Better off using a small business that needs the work.... Update:3 days later after calling the office 3times I finally get a estimate price. With no explanation of any damages. Needless to say I will not be using terminix for any of my needs. The inspectors attitude and his carelessness . Not to mention the fact that the office calls wasted my valuable time. Stay local don't use terminix. They don't care about your needs. I would give it 0 stars if I could read more

Since canceling my contract because the salesman said they refill the traps between 6 and 9 months but the company said they do it on a yearly basis, I have received 3 calls from different people trying to convince me to come back. Twice, they offered me a lower price if I would resign with them. All they want to do is get you into a contract then forget you. I had a real sweet girl call me promising me she would get me a partial discount for all i've been through. It's been a month plus now and she never called back. So typical of them. read more

The Terminix branch office NEVER answers phone calls. You have to call the corporate office to make an appointment. On two occasions, Terminix workers refused to go on my roof to RE-install a squirrel excluder (a basket) that THEY had previously installed. Needless to say, I've cancelled their service. read more