When I found JRS, I was relieved because I thought I was calling a reputable & affordable company. My 80 year old neighbor contracted fleas in her house from feeding stray cats. When I called JRS, I had left a message at 9am and by 11am, I still had not received a phone call. I sent a message on FB and was then contacted. I was told that the message I left on 215-639-2900 was not received. I finally spoke with Candance who set up an appt. for my neighbor for the next day. About a half hour before arrival, John called and stated "they don't usually do flea treatments" which I was taken back by, because I had communicated with JRS three times this was a flea infestation. Eventually the technician Frank came and sprayed but contracted the fleas himself since he did not come prepared in a coverall. Frank told my neighbor and I he would talk with the owner and have someone call her to discuss bombing since the fleas are more than we thought. Noone called! I reached out Monday morning and was told by Candance that she does not work on Monday and that she would have Amber call. Again, no call. I don't care how many good reviews this company has or how long people have used them, this is not how you treat someone, let alone an elderly woman who is asking for help. Also, when my neighbor paid for the spraying, she wasn't even given a receipt for her payment. WHAT!!! What kind of business does not give a customer a receipt. Your company sucks!!!!! read more
