Terminix sevice was efficient, prompt, thorough; The inspector answered our questions and was very polite, patient, Thank You! read more

What a fraud. Had a tech come out to address an issue with moths sprayed and said he would be back in 4 days with traps. Says so right in the invoice. Guy doesn't show up so I call the only number get the call center. They claim no appointment was scheduled but will reach out to the tech. I text him too he says he is sick will come tomorrow. Doesn't show. Call 800# no they can't help but can open a CFR (whatever that is)and make an appointment for next week. I ask for a manager and am told not possible but maybe someone will call me back in 24-48 hours. Or ya know wait a week for an appointment which may or may not be a guy with what he needs to actually solve the problem. Save your money don't engage with these frauds read more

By far, the worst service I have ever received from any company related to home/house issues. * Since signing with them in 5 months ago, they did not show up within the multi-hour window 5 times. * I hired them to deal with mice -- I still have mice. * I paid for an exclusion to keep the mice out -- they did nothing for (literally) half of the points of rodent-entry that they said they would take care of. * I pay a monthly fee of $138 for rodent, termite, and pest control -- and I still have bugs in my house regularly. I'm told the best way to deal with these issues is to schedule service. But, when the technicians don't actually show up to do the work, that isn't really a solution. And, there's a $912 cancelation fee during the first year of service. DO NOT HIRE THESE PEOPLE. read more

Since I can't rate it a ZERO, I've given them the lowest possible score possible, because that's all they rate. I have had three or four MAJOR problems and serious issues (and another handful or two of minor problems, complaints etc.) which when brought to their attention was met with either non-responsiveness or outright lies and denials. I was pressured, against my better judgement, to have mold remediation done in my basement. Not sure I even needed it, but they soaked me for almost $1,600.00 and all they did was to send a 17-year-old kid over with a spray bottle of blue liquid. He was here all of 17-19 minutes and then came up and said, "it's all done, don't go down there for an hour". I knew immediately that I'd just been swindled out of a gob of cash. I prepared myself for a battle which drained me physically and mentally for months! This crap-fest also triggered my long-dormant PTSD which left me seething with rage, obsessing about it, and unable to sleep for days. I did a ton of research (not something I like to do without getting paid) which validated my suspicions enough that I eventually paid money to have a reputable cleaning and restoration company manager visit me and hear the story and look at the "job." He confirmed my worst suspicions at that time. And that's when I went on the warpath. In the end, I was finally refunded for the job, but not without being raked over the coals for months. I was on the verge of dragging them into arbitration, with my own case file weighing a hefty five - 10 pounds. This is just a tiny taste of that issue, but you get the idea. Here's another fun fact for you: They dropped the ball and didn't do a liquid ground treatment when they noticed activity, and the result is that I'm looking at about a 5ft. X 5ft. corner of my living room hard wood floors that look like Swiss cheese now because of, guess what? TERMITES ATE RIGHT UP THROUGH MY FLOOR. It has taken me FOUR months to even get an appointment for their (ONE) carpenter to repair all the damage (I'll spare you all their excuses etc.). So today (day of repairs), the first time I even harbored a glint of "hope" that I was actually going to have the floors repaired, he was supposed to be here around 9am, but - you guessed it - the carpenter simply blew me off. I gave him the courtesy of waiting until 10:00am to call. Then I called and the phone rang and rang until finally a 'groggy-sounding' man answers and I was pretty sure he was asleep from the way he had to sort of wake himself up to collect his thoughts and talk to me by stalling, with: "Am I supposed to work today?" and then, "What job is this for? Can you describe it to me?" He'd just scheduled this with me several days before. As things went, he tells me he's "I'm five minutes from my house. "Let me go and see if I can find any paperwork on the job." I then tore into him verbally about his incompetence and let him have it. He casually slips in, "There's been a death in the family." I totally did not believe that, all things considered. Yeah, and the dog ate my homework, right? I told him to "get off your *ss and get the h*ll over to my house and do what you scheduled yourself to do! No apology, not even a sense that he cared he'd simply blown me off! Then he said he'd call me back in five minutes. HE DID NOT. In fact, he had his boss call and schedule for Friday morning for my job.... Why he wasn't professional enough to call me back, I don't know. Maybe because I wasn't being "nice" on the phone while he slept while he was supposed to be fixing my floors after FOUR months. Boss tells me the (ONE) carpenter would show up Friday morning. He absolutely guaranteed me. And he was right. The incompetent (ONE) carpenter showed up dragging 10 feet of his dirty working tarp across my (admittedly dirty) floors. The first thing he says on the way in was, "I'm not going to get this job done today." Huh?! Are you serious?! Yup! The guy showed up to tick off the box his boss put in front of him, he SHOWED UP. You know there's another "But, guess what?" coming, right? Yup! This ill-humored guy showed up WITH NO WOOD!! The carpenter I'd been waiting on for four months, and who had scheduled with me less than a week earlier, showed up to replace floor boards WITHOUT WOOD?! He said, "They were out of stock at his lumberyard..." I actually asked him the name of his supplier and went into my office to verify this for myself. Okay, so they said they had no White Oak boards on hand. I asked the carpenter if he'd call what lumberyards or flooring supply stores were in my neighborhood. His reply was, "I'm not going driving all around for that today!" It was just 9:00am. So, more to follow, but this is the reality of the company's ethos (or how I've perceived it as a 20-year customer). I am reserving many more details of that, and my other nightmare encounters with Terminix until my current issue is resolved. MY ADVICE IS TO NOT HIRE THESE SCAM ARTISTS! Updates To Follow.... read more

When I first signed up I had a positive experience with Terminix. However, over the past year things have soured. They do not show up for scheduled appointments 50% of the time. I had an appt for today from 1-3pm and it was rescheduled for June 26th without my knowledge or consent. I stayed home from work in order to accommodate this appointment. Now I am told I have to wait 48 hours for the District Manager Rob Byer to call me back. So disappointing and frustrating. read more

I would rate them a zero if possible. Poor customer service. Technician called and left a message on Sunday evening saying they would treat Monday morning between 7-9 AM. Didn't confirm times, didn't talk to anyone, just "we are coming". I didn't see message until 6:30 AM on Monday. When I called tech at 6:30 on Monday to tell him this was unacceptable, he just yelled at me twice that we have a contract. In a chat with the company the next day they pretty much told me that's how they operate. Too bad, you signed a contract. read more

I have never felt like a company would try to scam someone as bad as they tried to scam my mother-in-law. She had her annual pest control inspection and during the inspection, the technician stated they found mold in the basement, and it needed to be taken care of right away. They gave her a quote of $4471 for Fungus and Dehumidifier. Mind you there were no details as to the remediation of said fugus, it just stated fugus, along with a new stand alone dehumidifier. Due to the lack of details within the quote, and no mention of scope or work, I was immediately skeptical. I spoke with the technician, and he gave me a little more detail, as to what they would use, and that a new GFI outlet would need to be installed, but still not enough detail to the Scope of work, no mention of inclusions or exclusions that would or would not be covered. A very poor representation of a scope of work contract. Luckily I was able reached out to an actual mold remediation company not a pest control company, and they came by my mother-in-law house, and inspected the areas of concern. Not only did they find what was there to be minimal surface mold, but it can be remediated with a peroxide based cleaner. No need for a remediation company at all. The dehumidifier she already has is sufficient, and in good working condition. I would be remiss if I didn't mention that my Mother-In-Law is also legally blind, and elderly. I don't want to say this is predatory, but it is either that, or complete incompetence on part of the technician that would call this out, and hand an elderly blind woman a quote for work that is completely unnecessary. Needless to say, the annual contract will be canceled at the very first opportunity we have. read more

I'll add to the group that says "if zero stars was an option, this company deserves it." Never in my life have I dealt with a company of incompetence to the level where I honestly believe this company is a scam. No functioning company who is actually trying to serve a customer would act like them. In September 2023 we had a squirrel in our walls. An inspector came out the day he was requested to gladly take our $1,500 to extract the squirrel. About a week later, another guy came out without a trap so he ALSO inspected that yes there was a squirrel! Wow. Genius! Another few days passed and another guy came out to put the trap up which was great however... obviously the squirrel just chewed a new hole RIGHT NEXT TO THE TRAP. We put up thick pieces of wood to stop it from chewing more. WE DID THAT! The squirrel left in no thanks to Terminix and their constant cancellations and delays of appointments when I take off of work... Fast forward to now. The squirrel chewed a new hole in the home and Terminix says "that's covered by the $1,500 you spent." It BETTER BE! Appointment was supposed to be yesterday between 8-12. I take off of work. At 11:55 I call because no one has shown up. "Oh the schedule changed and a different technician is coming at a different time." And you didn't even CONSIDER TELLING THE CUSTOMER THAT THEY CAN GO TO WORK?! After 1.5 hours on the phone with them, they tell me "Thomas is DEFINITELY coming on his way home. He knows the situation and will be there!" Guess who didn't show up? If you guessed Thomas... You're right! So here I am out $1,500 and missing a day of work during my busiest time with a squirrel running around my kitchen, waking my 18 month old up, driving my dogs crazy. And this absolute scam of a company dares to say "please don't hire anyone else when you've already paid for our service!" WHAT. SERVICE?! The service of making me take days off for you to not show up to do the one job you have?! read more

The service was horrible. I scheduled 2 follow-up services and the tech never showed up sent a message stating that I need to reschedule because they don't work after a certain time. Then they sent me a random messages stating that someone was coming out for sevice. They never showed up and billed me. read more

They were very friendly and helpful on the original service to the house but every service since has been a disaster. We've had no-show appointment sudden rescheduling of appointment without notice, technicians not knocking or ringing the doorbell and then writing a report that we were not home. Not sure if this is a whole branch problem or a problem with our specific technician, Derek, but after lots of wasted money and time, I was not willing to find out and canceled my service. Wouldn't recommend. 2 stars because central support was nice and easily canceled our service after hearing what we'd been through. read more

If I could give no stars. My account was debited 1873.72 for a quarterly payment and I have yet to receive a refund or hear from the billing department. I had to file a claim with my bank for an investigation. read more

I've been experiencing the same thing. I've talked to an Arielle, Sandy, Ashley, Jeremy but never can talk to a manager. They said the manager is Paul M...but never spoke to him, he is always out on a call. Their fax is always busy and the email address they gave me for Paul comes back undeliverable. They haven't had a rep come over to inspect the outside of my house but made an appointment for today between 7-9am but noone showed. I call and they tell me it's scheduled for tomorrow. I would never schedule anyone to my house on my Infusion days. I've had one customer service rep state that the other rep should of not told me what she stated. I've spoke to a Sandy, Arielle, Jeremy, Ashley and many more. I'm DONE with this company. I was giving them a 2nd chance because I had them in 2007 but it's still ran horribly. Plus there contracts are written to make it seem like your paying a designated amount but then there like, "Oh, if you want the spray instead of the bomb then it's going to be more than what your quote is" I dont like getting the runaround. Manager is never available if they exist at all​ read more

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This is the worst company in the world. They don't show up for appointments and when you call to complain they gaslight you by telling you that the appointment was scheduled for another day. They did this to me twice in a row . I even showed them the text confirmation they sent me and they *still * denied it. This branch is an absolute joke run by liars and scam artists. Stay far away read more

First, we used terminix, not sure if it was this location that serviced us but it's a national account so I don't think it matters as far as I'm concerned. This outfit blows, I can take pics of the termites still here after two years. Waste of 1000$. Fires them from they're pest duties because everything they did to help with ants failed, mice fail and the termites are still here. Never again under any circumstance. read more

Thoroughly annoyed. I should have known when the inspector called me for payment and said "you should check to see when your HUSBAND did the treatment last". And then after I paid and had to call THREE TIMES just to get an invoice sent to me. How hard is it to send an email? Not to mention, the invoice showed less than they actually charged me! When I asked why the woman on the phone said they were just "holding" the extra $100. But then when I got the description of service (which is also extremely vague and doesn't actually show anything) it showed that the extra $100 was actually taxes. Why even pretend to know what you are talking about? And finally, what did I actually pay for?? No description of service, no mention of what treatment they did or where... why did I pay for this?? read more

Got carpenter bees confused for bumble bees and said it was illegal to do anything. They were carpenter bees! Morons. I specifically asked the lady the night before the issue and she said the chemicals will take care of it. When the lady came in the morning she said she had no chemicals, sign an agreement and not give me her business card. I did not need a consult. I needed a solution that another company took care of. Sadly, I now see why Terminix has such horrible reviews. I even spoke to the regional (the boss of the lady that came to my house) and he was even more unhelpful. They told me to call this number and that number for customer service. I asked her to leave. What type of "Exterminator" has no chemicals with them. read more

Johnny has been phenomenal, he is very friendly, knowledgeable and professional! 10+

Johnny Melendez was very professional, knowledgeable and friendly. We had a really great experience with him and hope he can continue to serve our home going forward. read more

I had a very small amount of bed bugs in one bedroom but the estimator exaggerated how bad it was. $1200.00 including the senior discount for spraying and a return visit in two weeks. I should have gotten another estimate and it would have been half the $ for the same work Update: the next day there was another live bug on top of the bed. I called and they couldn't send someone for 5 days. I haven't slept in my bed in many nights. Another very live bug in another room. So I got a follow up call from someone at terminix who bordered on rude. Said he would have someone from the office I used call me the next day and I'm still waiting to speak to him. read more

If I could give it half a star I would. So working in the sales department at this particular branch was a complete disaster! First of all the technicians/ exterminators are the worst in the whole company. They don't show up on time, they miss jobs and they flat out lie to their customers. Speaking of lie's, there is a sales rep named Antony Bell or Tony Bell who lies to his customers about pest issues they really don't have ?! He scares people into buying and at the end of the day they have been ripped off ! I advise anyone to not work at Terminix or purchase their overpriced pest control services! read more

I contracted for "exclusion services", to seal my house and make it pest proof. $1,259 plus tax for 24 months. The people came, "sealed" the house, installed traps and sticky pads, and left. Since then, 10 months, 7 additional visits, continue to have mice. More than before. And now snakes. 3. Chasing the mice into my home. They send out unqualified people who then take out the dead creatures and put down more traps and scratch their heads and have no clue about what to do. Their "management" , Regional Director on down, all are incompetent and supporting an awful business model. They will take your money but you won't get the solution you paid for. read more

Worst company ever. Did lousy work never sprayed for bugs had to call them back. And they sell you this plan for the year and get your credit card and then charge you for services you never got. They also set mouse traps. They did not open the ends for the mouses to get in and put them against the wall. Once they have your credit card on account you will no longer get any service or phone calls back. The only way I got my money back was to fill fraud charges with my credit card company and file a complaint with the BBB. STAY FAR AWAY. After all the money and aggravation we still have the same issues and have to find a creditable service. read more

Do not use this company. Requested service twice- second time was the reschedule. technician did not show either time. They do not give notice by phone or email that they are not showing either. read more

I had to write an letter to the CEO in Memphis TN. What a disorganized organization. At least three no shows for their appointments. I am pissed! read more

I am really surprised to see my prior review - 1 star - is no longer on site. As such, I will try to recreate the history, in brief. I contracted a year ago, Dec 8, 2021. I paid for pest exclusion services, and 2 years coverage, around $1,500.00. They sent out 3 different people with caulk guns, squirting foam junk that mice can chew through all over my house, to fill in all holes over 8 months of repeat visits. Nothing got better, in fact it got worse. In the last year I have had these clowns back 10 times (requiring me to be home to meet with them), they show up, scratch their heads, accomplish nothing and leave. I have had over a dozen mice in since they did their "exclusion" and in August had 3 garter snakes, which evidently chased the mice into the basement. BTW, the exclusion contract doesn't include snakes. Of course. Even though without mice (included) coming in, there would be no reason to have snakes in the basement. I couldn't get their District Manager or Director on the phone, as their phone answering people would not provide me with the names or contact details. When I posted my 1 star review a couple months ago, Terminix reached out on email and asked what the issues were. I explained, and advised I wanted my money back - or even half as I was halfway through the failed contract - as successful service delivery was never achieved. Needless to say, they did not respond to my request, so not only did things get worse, but they kept my money. These people are pure scam artists. Do not use them. read more

My experience was not comparable to some because I didn't enter into a contract; I had an inspection and consultation which was signed by me electronically. I requested that it be emailed to me and after texting the representative, whose name is Jason, he stated he would resend it, three of the four times I communicated my inquiry to him!!! The fourth and final time, I still received nothing - not even in my spam folder!!! Thank you for the Warning #poorcustomerservice. #BECAREFULEVENOFTHENAMEBRAND read more

Where do I begin? I contacted Terminix a year ago because we were having a mouse problem which originated with the house next door. The salesman came here, sold me an exclusion contract (where they fill up any gaps in the house outside to keep mice from coming in), and the monthly payment price he quoted me was lower than what it ended up being. I had to try numerous times to get them to mail me a print copy of what he had me sign electronically. Sometimes they came out on time when we called; other times they moved our appt date without telling me...sometimes they showed p at the wrong time and on the wrong day, and a couple of times the worker thought he was there to do something other than exclusion! One thing that especially annoyed me was that the original salesman had said that after they did the exclusion completely, I could buy an extermination policy to get rid of the mice. Then, after I signed the exclusion contract, he said that because we have pets (kept in cages), he can't exterminate inside the house, even though he knew we had the pets when he told me they could exterminate, in fact he saw them! All in all, I have really regretted being ripped for 1500. for something my husband could have done himself if he was physically able to. read more

Terminix is horrible. DO NOT USE!!! Their staff is not well trained, late and rude when they do show up for scheduled appointments. You cannot get in contact with them unless you are a new customer. Once you sign a contract and pay for the first treatment it is impossible to get in touch with them by phone. I have called multiple times to submit complaints and no contact. I am so frustrated. I want my money back. I submitted a fraud complaint to the Attorney General's office in Tennessee, which is where their headquarters are located AND the AG's office in PA. I submitted complaints to the BBB. Trust me, please. I am not one to complain unless something is just ridiculous. This company is ridiculous. If I could give no stars I would. Thumbs down. read more

I am utterly disgusted with the branch of Terminix. The national customer service line never is able to solve your problem and rarely responds to email in a timely manner. In fact I am still awaiting response to at least two request for assistance. In addition, it took four "treatments" for bedbugs to clear up the problem, nearly two months. They are disingenuous when it comes to cancelling appoints, sometimes without notification, and are late numerous times. Lastly, when asked for a Certificate that there were no bedbugs any longer, they were unable to present such, when they inspector said that should would speak with her manager about one and they sent me a spreadsheet. read more

If you need to use Terminex please request Thomas Barfoot for your home inspections. ! He is very thorough and cares about his customer! The management team still needs a little work but the service guys are great. read more

I am thoroughly disappointed in Terminix's customer service and technical service. Since 2014 I was a customer and until the past year was fairly satisfied. It seems that recently the notes that representatives take down get erased (or not saved in the first place) and the requests that I had for exterior and interior service as well as only receiving service on Saturdays were never recorded. However, some representatives assured me that they had while other representatives said that there was no record of these requests. WTF?! Furthermore, in the past 3 weeks, I have had to reschedule 3 times because the technician NEVER showed up. In fact, even though I called Terminix to figure out where the technician was, they were unable to reach their own technicians to tell me where he/she was and why he/she was not yet at the site. Lastly, I just called to cancel and they refused to refund the full amount of what I was owed saying that because I paid in full (and received the 5% discount) and I was canceling my account half way through, they could not give me the 5% discount. Therefore, because of their errors and lack of communication, I am now paying extra to cancel my account. Thoroughly disgusted with Terminix and will never recommend them to anyone. At this point I wish I could give ZERO stars. read more

If I could give no stars, I would. This office easily took a huge amount of money from me, however, it took them 3 different trips to begin to repair a hole in our home where squirrels were getting in. Even though I told them repeatedly that I heard the squirrels on the third floor, techs would show up without a ladder repeatedly. After "fixing" the problem (we later found birds living in the hole they "patched"), I received a $214 "annual inspection" fee. I received no notification that anyone had come out to inspect our home. They obviously did not. I called and was told this was an "automatic charge". What? You charge us $200 for something you didn't do? We were finally "approved" for a refund after many, many phone calls. However, after 5 weeks, our refund was not posted to my card. We talked to every person in the branch and they repeatedly lied to us. Terrible business. Run away and support a local service--I wish we had! read more

Awful service from the Bucks Country location! Once the contract is signed and payment is made, it is extremely difficult to get anyone to call you back. I had to call more than ten times over two weeks before I could get anybody to call me back. The service technician was really rude to me. Sign a contract with Terminix at your own risk. read more

Don't call! Anyone or anything is better than Terminix. I called for a flea issue. Took my money just fine, however, they did not solve the problem. Called too many times to count with no success. They just yes you to death and do nothing. Save yourself the aggravation - call someone/anyone else!! read more

I had been a Terminix customer for four or five years, subscribing to their quarterly service, and I experienced minimal issues. In fact, I had an excellent experience with Terminix at my previous address. However, after moving to a different address, and, of late, the exterminators at this branch of Terminix have had a very difficult time making the appointments I have scheduled with them. After two missed scheduled appointments where I waited around for them, and no one showed up, I decided to cancel their services. Before doing so, I logged into my online account to see that they moved my appointment to a date a week later without notifying me. Just in case the people at Terminix don't realize, the customer's time is money too. I stopped my life to wait for them during these appointment windows so that they could treat the inside of my home, expecting that they'd actually show up. Silly me! I did receive a phone call from the exterminator today at 4:51. My appointment was from 3:00 to 5:00. I figure they must have let him know that I completely canceled my account with them so I said no thanks. Anyone out there, I think you can do better. I would've given one star except for the acceptable service I received at my other home. However, looks like things have gone downhill from there. read more

This company is absolutely terrible. Use Orkin or someone private (smaller) instead. 1. $40 Deposit - The total amount billed to me was $540. However, I already paid the person who came for the evaluation $40 cash. Giving the man cash already seemed a bit unusual to me. I am not surprised it did not show up on my bill. 2. Workers Did Not Show Up - The workers were scheduled to come out between 8am and 12pm on 6/02. They did not show up. They did not call me. In fact, I had to call the Terminix regional office several times before anyone picked up the phone. 3. Workers Then Showed Up Unannounced - I never received a response from Terminix. The workers simply called me at 4pm (after I had left for work) informing me that they were they ready to perform the work. I frantically drove to my rental unit to let them in. 4. Phone Support Offered $25 Discount - I spent hours on the phone with Terminix discussing this situation. I missed several client meetings that day because of your service. All they offered was a $25 discount on $500 worth of work (which pretty much consisted of spraying for less than 1/2 hour). I spoke with customer representative #69814; he was very rude and unhelpful. AVOID AT ALL COST. Anthony D read more

I called to have someone come out for an ant problem in our home. They were recommended by neighbors so I was definitely going to use them to treat our home. By the end of the call I had completely changed my mind. The rep was trying to sign me up to a contract and give me the hard sell which made me uncomfortable. He wanted to get $260 from me over the phone before they even came out to assess my issue. When I informed him that I wanted to consult with my husband first, he got angry and said that he had spent a sufficient amount of time on the phone with me already informing me of their services and that I should be able to make an informed decision now without talking to my husband. They would not come out for less than $260. That was enough for me to decide that this was not a company that I wanted to do business with. I then called Newtown Pest Control and they said they would come out for a free estimate. Customer service goes a long way and Newtown Terminix doesn't have any. Steer clear. read more

Terminix took advantage of my 91 year old grandmother and falsely charged $2,400 for termites! I have called multiple times to get a refund because their report was false and no one, not the company, not the local branch, no one calls back. They are crooks. DO NOT USE. read more

Mr Greg Koreck "Bucks county wildlife pest control, Inc". People this is a feedback and a friendly warning in regarding to my experience with this service that provided by Greg Koreck he catches big animal, they are all pretty much work exactly the same, and charge you almost the same, same ridiculous charges, but this gentleman is the one of the kind, after a month ago I am still chasing after him to receive a receipts for my checks, he told me that he would give me a paper later on when the job is complete, nothing nothing completely nothing, never on time, and so many excuses for not being there always. So if you ever interact with Mr Greg Koreck be very careful and always ask question about charges, this guy loves to charges. (215) 752-8725 read more

I believe Steve and Hannah covered it. Everything they said is accurate. I never had so much aggravation trying to give a company my money!!! They are in the service industry, and are clueless about customer service. They also seem to forget there is something called competition! Do your self a favor, stay away.I would have given them 0 stars, however that was not an option. read more