My grandmother had Terminix for years. When she passed away a couple years ago I took over the contract since I was still living in her old house. I am not sure what they do for the service we pay. I was helping her with things around the house for about 7 years before she passed away. I noticed they would come out once a year for an inspection and that's it. Then every 15 years or so they want to tent your house, which is the most time consuming, longest process for the home owner. Everything needs to be bagged and sealed, things need to be unplugged and good luck finding a place to house your animals. They would come out if we saw droppings, but they never really ever found a source. So the dropping would come back. After a while you just kind of live with it.
I was thinking about switching to a company that uses orange oil as an alternative to tenting for a while. Then Terminix helped me make that decision and it was an easy one. Almost a month before my annual payment was due I started getting weird phone calls from different numbers with our area code. I'm at work so I didn't answer. Sometimes there would be a recording about contacting them so they could help me with my payment. Every other day or so I would get a text with basically the same information. About 2 weeks in I get a paper bill showing my payment date was not for another 2 weeks. I cannot understand why they were harassing me so much before my bill was even due. I understand if I was late, I was not. As the days went by the calls and texts increased. Try calling them, it's impossible. Even though there is a local contact number it transfers you to the call center where there is always at least a 10 minute wait, sometimes you get disconnected and I have NEVER been able to speak with someone. You can ask them to call you back, it doesn't happen and even though they have a text option every time I try it (no matter the time) no one is available.
So, I was done. There is NO option to cancel your account online in account management (go figure). They want you to call (no one answers, smart). Or you can email. I tried that, my email went unanswered for 2 weeks as the harassment increased! Finally I emailed them again and threatened legal action if they do not cancel my account and stop contacting me. They responded to that one and said they would cancel my account. Good. Done.
Except not really, this was in October. Today I had a total of 16 missed calls from various local numbers, no voicemails. Doesn't mean they were all Terminix, but the timing was suspect. I did get 1 text letting me know about some special for "valued customers." Last I checked I was NOT a customer. Last I checked we have NO business with each other anymore. Last I checked I threatened legal action if they keep on contacting me. (sigh)
I did try calling them (same results I complained about above), tried texting as an option (same results), tried calling local number (right back to call center). I replied STOP to the text, no response. I expect at least 1 more tomorrow. I will try emailing them through the website, am not expecting an answer. So, I guess I will contact the BBB sometime next week and make a complaint if this continues. There are class action lawsuits against Terminix nation wide for this exact thing, I'm not surprised. read more