This is solely on their customer service, as I really enjoyed their food. I go there since it's down the street and I only get a 30 minute lunch. I ordered my food, and went on my way back to work. Some jerk turned in front of me and I had to slam on my brakes - food went flying and went ALL over my truck. I called and explained that I was just there, what I ordered and a brief explanation of what just happened... as I was going to say "I'd like to have you re-make my food so I can quickly go in there and pick up/pay for a new order", she the young lady who answered the phone put me on hold to talk to the owner. However, she did not silence the phone and I heard the whole conversation between her and the owner. She did not let me get out that I wanted to re-order and pick it up - not asking for them to pay for it - and I could hear the owner say "what does she want us to do about it, we aren't paying for it!!". The girl came back on the phone and said bluntly "what do you want us to do about it" - I was shocked - I simply explained that I just wanted to call in another order since I only have a 30 minute lunch and I am already late. She said something like " we can't do anything for you" - and it just started to make me mad... I simply stated AGAIN that I was not looking for a handout or free food, I just wanted them to remake my order so I can pick it up. She hung up after she quickly said, "we won't have it ready for at least 10 minutes". I was so mad that I called back so they wouldn't make it and to tell them because of their horrible customer service, I will not be going back there and to cancel the order.
The owner was the one who answered next, so I explained to him that I was very disappointed in the way they handled it and that I was NOT looking for free food... it was not their fault and I had no problem with paying for another plate! All I wanted was for them to start the new order and explained what happened in hopes that maybe they could make my food quickly so I can get back to work and not be extremely late. Instead of saying I am sorry, he is telling me that the girl who answered is young and to give her a break... really.... I am the customer, I didn't get a chance to finish what I wanted to tell her before she started talking to him and repeated what HE SAID!... I don't care if she is young, I still overheard what he was telling her which was completely out of line!! He was right next to her as she was talking to me, and could hear how she was talking to me - he could have easily taken over the phone that clearly was not being handled correctly! After I explained that I heard his discussion with her, he asked what he could to do make it better - I explained that there was nothing and again was not looking for a hand out and to cancel the order - I am disgusted with the way they handled it and therefore will not return. I am very sad because I DID like the new owners and I liked the food. read more