Consignment is done with no contract. We consigned a 3 piece living room set. 2 of the pieces were…read moresold then returned with 1 piece not able to be resold due to damage. We received $0 for the broken piece whereas if there was a contact, this business would have owed us the 50% on the sale price. Instead, they refunded 1 customer and bamboozled us. Get a contact so this can't happen to you.

The place has amazing finds! Every time I go there I find something that is a must have! The…read moreselection of used furniture is always in a setting that shows its quality and value. They have incredible artistic staging! Always a friendly staff member available to help!

I needed to replace a 15 year old mattress as it likely was contributing to my back issues. I…read morestopped in to see Mark and he should me several choices and price points. He provided a specific recommendation and after trying several different ones, I decided to go with his recommendation. He was able to set up the delivery very quickly and I could not be happier with the choice. The delivery team was also outstanding with their efficient, fast and very friendly work. It simply doesn't get any better than this. This is my second purchase with Mark and I will not go anywhere else with my future furniture or mattress needs.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

Nice antique store in downtown Ithaca. I often find something special on each visit…read more Has some furniture pieces unlike some of the other small crowded stores in town.

So we moved to Ithaca mid August so we've been thrift thing for furniture and stuff. This is…read moreprobably the best thrift shop that I've been to my brother recommended it. They probably have the best quality stuff. The prices are reasonable. They're really interesting pieces. The staff was really friendly. They helped us with that we got a coffee table Bring to our car and everything recommend the pieces they have were just very interesting so I mean definitely check it out. (Dictated but not read, lol)

This store and the people who run it are fantastic. I have been buying pieces from them for over…read more10 years. It's worth a stop and look even if you are not immediately in the market for furniture, lamps, art and accessories. They have everything displayed so well and it's fun to walk around. It's different every time you visit. If you DO see something you like you'd better pick it up right away or it will be gone. Such a great spot.

They are great people and made purchasing online easy and simple…read more Their delivery service is terrific and they were very helpful. I was able to purchase great quality items.

Great people to deal with, honest, and supportive. Can not…read morego wrong. Family business.

Had planned on stopping in to furnish my new apartment today after taking my boyfriends daughter to…read moreher appointment across the street. Came out to warning tow stickers plastered all over my car instead. When I went in to talk to someone about it the salesmen jumped up promptly to kiss my ass ...! and turned into a complete dick when I pointed out that it was stuck to the car instead of placed under the wiper. He started getting an attitude and telling me good take my money elsewhere and continued to be argumentative instead of helpful. I really wish I got your name! Not really the welcome to Bing I was hoping for but if you don't want to drop money and be treated like shit by fake salesmen I wouldn't even approach this place. Definitely disappointed.

Can shop there with a goal or not. Never leave empty handed.... From housewares ; to carpets; to…read morejeans to groceries..... it never disappoints!

From the owner: At Ollie's, we sell "Good Stuff Cheap"! You'll find brand name merchandise at up to 70% off the…read morefancy store prices every day! We've got bargains on housewares, bedroom and bathroom, books, flooring, toys, electronics, furniture, air conditioners, clothing, health and beauty products, patio, pet supplies and so much more. You never know what you'll find at one of our "semi-lovely" stores unless you stop by and see for yourself!

I was pleasantly surprised by my visit. They had a wide variety of mattresses. The salesman,…read moreMarek, knew the products and was very helpful. A mattress is a big investment and I left the store confident that I had made the right choice.

My husband and I went to Home Plus to look for a new mattress. I did NOT want to buy on line,…read morebecause you cant see, or touch on lay on the product you're buying. Its seems too risky. Start to finish the buying experience was A+. Price was fair, delivery was prompt and they made my old mattress go away. The showroom is enormous, and the products seem to be well made. We love shopping Local and American Made, so Home-Plus will be our new go-to furniture store! Closing thought-We chose the Temperpedic mattress with the memory foam topper and I have not slept this well in a long, long time! :)

I walked in yesterday wanting to get a sectional and rocker recliner. The lady asked me if she…read morecould help me, I told her what I was wanting and she said, we don't have that but can order it. Before I could ask any questions she walked away. Towards another worker, near the back completely ignoring me. I walked by the front desk and the woman there acted like I was non-existent. Well I know the gentleman that owned Sturzens, was proud of that place. I believe he's rolling in his grave watching ignorance in his business! I went to Elmira and got what I wanted, with courtesy!!

We ordered a sectional in September. We were told multiple times that it was the correct facing…read morechaise, and that it was still being processed by the manufacturer. However, after waiting nearly 5 months for our furniture, which is understandable because of covid, we were told our sectional had arrived. Only one piece had arrived and it was the wrong direction. We have been without a couch for weeks sense we were told it was here. Today they delivered the wrong chaise to go along with the wrong sofa. When we asked how we could fix their mistake we were told to "deal with it" and that they took responsibility for ordering the wrong couch but they would do nothing to fix the situation. After being told by the owner Multiple times that it was their fault and they had not ordered the right couch, we then received a call from them stating that they never admitted to any fault. They then wrote a forged receipt with the sectional parts that they ordered on it to cover their tracks. Crooks.

1 Star I have been a…read moreloyal Olum's customer for 20 years. Between my spouse and me, we have spent well over $20,000 there on appliances and furniture. I have always purchased the extended warranties and have never even taken advantage of the discounts offered toward future purchases. Until now, I had never had a problem with Olum's, and the sales staff have always been wonderful. Unfortunately, my experience with a brand-new GE refrigerator has completely changed my opinion. Shortly after the refrigerator was delivered, I noticed that it was not cooling properly. On the second day, I called Olum's because the temperature was around 50 degrees. I was told that it could take 24-48 hours for the refrigerator to reach the proper temperature, so I waited. By day four, the refrigerator was still only reaching about 45 degrees on its coldest setting. At that point, Olum's contacted GE, and GE scheduled a technician for a week later. The technician came out, diagnosed what he believed was an airflow problem, and made adjustments. Unfortunately, the refrigerator still did not get cold. Another week went by without a working refrigerator. When I contacted Olum's again, I was told that I needed to deal directly with GE. When I called GE, I was told that because the original issue had not been properly reported to them, they had to open a new service ticket. The next available appointment was three weeks away. At that point, GE allowed me to find my own technician and said they would reimburse me. Meanwhile, I lost the entire contents of my refrigerator twice. The financial loss from groceries alone was in the thousands of dollars. But the inconvenience was just as significant. Without a working refrigerator, you can't properly cook, grocery shop, store leftovers, or live your normal day-to-day life. You don't realize how essential and convenient something is until you don't have it. What has disappointed me most, however, is not that a brand-new appliance turned out to be defective. Things happen. What has disappointed me is that Olum's took no responsibility for helping make the situation right. After 20 years of loyalty and more than $20,000 spent with this local business, I expected some effort to acknowledge what my family had gone through. Instead, I was essentially told to deal with GE. And unfortunately, the story doesn't end there. Today, after everything I have been through over the past two months, I went back to Olum's and purchased another appliance--a new washer. Despite knowing the circumstances and knowing my history as a longtime customer, I was offered zero discount or accommodation toward the new purchase. If I were running a local business and had a customer who had supported me for 20 years, spent tens of thousands of dollars, continued buying from me even after a major problem, and had gone through two months without a working refrigerator, I would have made an effort to do something to make that customer feel valued. Unfortunately, I didn't feel valued. I have always believed in supporting local businesses, and for 20 years I believed my loyalty to Olum's meant something. This experience has made me question that. Buying local means very little if the business isn't willing to stand behind its customers when something goes wrong. The sales staff have always been great, but customer service is ultimately measured by what happens when there is a problem. In this case, Olum's fell far short of what I expected from a company I had supported for two decades.

Love my new furniture!! Was delivered timely and assembled well. Thanks, Olums!! Now just waiting…read moreon the rug...