My family has been coming to this restaurant for many years. We currently reside in the states but we are Spanish citizens and travel to Spain at least twice a year. Ten con ten has always been a reliable spot and one we would recommend to our friends.
This last time we went my experience was atrocious. We made a reservation for 12 people at 8 pm. We showed up at 7:58. We were not attended until 8:14- not even a hello, how are you, we'll be right with you. Actually I stand corrected, the only thing that was said to us was you must wear a mask(at least they somewhat care about public health). Also I must critique the fact that the hostess didn't even have a stand or podium rather we had to be sent to the corner of the bar where servers were running in and out. For a restaurant that is as expensive as this, you'd expect to be greeted properly at a proper location with nice people. Anyhow, when the hostess asked the name for the reservation, she still had yet to ask how we were doing, she proceeded to dictate the standard rule of you have the table reserved for two hours and we would not be able to accommodate you after 10 pm. Shocked at the priorities this restaurant had, I responded with the fact that sure but I have been waiting here for 15 mins. Her only response was to repeat the 2 hour rule... didn't even acknowledge the bad service.
We spoke to the manager and luckily we had a great waitress that eased our experience.
However here are my thoughts on the 2 hour rule. That rule should not be applied for a group of 12; how are you going to give a table for 4 the same amount of time to appreciate their culinary experience. Additionally we're talking about Spanish culture, where sitting at the table and eating should not be rushed and is encouraged to last long. A table of 12 who's bill will be over 2000$ should NOT feel rushed.
My last critique would be that when the time came to pay, it's typical for the the servers come to you with the card machine. After having spoke to the manager and sharing our thoughts of the hostess, he still allowed the hostess to be the one to cover our bill and her attitude had not improved. They had many people working that night, there was no need to have the same lady who treated us poorly be sent our way and continue to have attitude with us.
I honestly don't see myself coming any time soon to this restaurant, nor do I see myself recommending it to anyone I know. Clearly the fame has gotten to them, and they feel entitled to treat customers however they'd like. Sure the food is good, but frankly there are a lot of Spanish restaurants with amazing food and they don't find the need to be condescending to their customers.
If you still decide to give this place a shot, I hope your experience is not as negative as mine. I'd recommend to try the risotto, it's a principal dish. read more