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Tempur-Pedic Flagship Store - Norwalk

4.2 (5 reviews)
Closed • 11:00 am - 8:00 pm

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10 months ago

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1 year ago

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2 years ago

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4 years ago

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6 years ago

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Casper

Casper

3.6(7 reviews)
0.1 mi

The store is small and cute, at first glance I was greeted in the most friendliest way, everything…read morewas nice, neat and clean. They had a display of different things they offer like nightlights, pillows and blankets, they also had a few made up rooms with different beds for you to try on which was nice. The sales associate that helped me was very knowledgeable and answered all my questions, I know that buying a mattress is a big deal, for we spend a good portion of our life in bed and so getting all the right information was key with the direction of someone that knows what they're doing. I felt comfortable haha get it ? But no really, I felt like I could ask Jocy (the sales rep) anything, she even told me I could schedule a nap session!?! Did you know that?--- that way you could really test their pillows and mattresses! So if Youre undecided or unsure on what bed is best for your body, go take a look and take a nap to find out haha!

I'd been excited for years to finally order a Casper bed, but this experience has been a huge…read moredisappointment. We weren't told hiring setup would be essential, yet the adjustable base was impossible to manage with the weight of it even with two people. The first delivery came damaged and therefore delayed and once arrived the mattress was not in like-new condition. Then when contacting Casper we were told we needed to pay $300 for the Dolly set up service. Once we paid and they sent someone they were not able to complete the set up because there was missing screws and bolts as well as a cover with damaged zipper and not a good fit for the headboard itself. Now, while waiting for replacements, we're being told to pay another setup fee for them to return to complete the setup. This isn't just poor service it's far below what I expected from Casper. After all of this, I wish I'd chosen a small family-run business who had offered so much more as far as customer support and follow through. I'm still waiting for parts so no complete bed and not sure with all the back and forth with customer support to know where we even stand or what is going on to complete this bed. With a bed at this price point I would expect better customer service.

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Tempur-Pedic Flagship Store - Norwalk - mattresses - Updated May 2026

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