My wife and I went into get a new box spring for our bed and discovered an outstanding sales and…read moreservice professional, Joe. Joe was very helpful, friendly and courteous, and took the time to understand our specific needs and interest. Mattress Firm was able to offer a quick and efficient delivery. In short, if you are in need of a new bed, mattress or box spring, Mattress Firm in Greenwich is a great company to work with.

5 stars all around! My husband and I have been in the market for a new mattress since about…read moreDecember of 2024. We've been met with moderate success... but super high prices and very high pressure to purchase. Until we went to Mattress Firm in Greenwich, CT. We walked in on a Saturday afternoon, and were greeted by Joseph (Joe). He was very attentive, responsive, and he listened well to what we were looking for. While I completely understand that he needed to show us all our options, he helped us realize that we only really needed a base, as opposed to a box spring to go with our mattress. He explained all our options VERY well, and did not pressure us at all to buy anything we didn't need (even if it meant that we were spending less money in store). The fact that he offered us cold water to drink was such a nice touch, it put both me and my husband at ease. We will definitely be returning to this particular location, and working closely ONLY with Joe in the future. The delivery of the item was very smooth, and the delivery people were very communicative throughout the process. They explained everything to my husband (who, fortunately, was able to be home to receive the item), and they were VERY helpful in removing our old box spring from the premises. To anyone who might be reading this review, PLEASE consider Mattress Firm for all your mattress needs. Joseph is a top-notch sales associate, and the delivery people are also very professional and courteous when delivering the items. This whole experience has earned this location of Mattress Firm repeat customers!

I learned about Hastens by doing a google search for "worlds most comfortable beds." Several…read morearticles were written on the subject offering input on many different brands. We ultimately determined that the Hastens beds were the right fit for our family. We made a significant investment in ourselves and our sleep has never been better...no regrets. The Hastens' beds have been reviewed previously. I am leaving comments regarding my experience working with Lori the Showroom Manager. Lori was phenomenal to work with. She spent many hours working with our family on this significant purchase. When there was a special sale on bed linens Lori travelled to 3 different showrooms looking for our desired sheet sets as she didn't want us to miss out on finding exactly what we wanted. When we purchased a second Hastens bed Lori worked to find the best shipping options and handled coordinating all logistics for a cross-country delivery. This is our first time leaving any type of review but felt compelled to do so given our gratitude to Lori for the great customer service experience. Brad S.

I was so excited when I learned about this company and their mission to spread quality natural…read moresleep through hand making the most wonderful beds without any synthetic fibers or use of chemical treatments on the product! The website is extremely informative www.hastens.com and the staff is very well trained - if you have any questions just call the store and you'll get very professional knowledgeable help. Needless to say - I'm counting down the days until my Hastens Luxuria bed arrives!

Mattress shopping is tough. You don't know what you are really getting because most mattresses are…read moreall the same on the inside and they change the stitching and the padding. Metromattress is one of the more slimy mattress retailers. They have well trained sales people who are good at handling objections, and toeing the company line, but they are not really experts in sleep technology. Here is the real problem with this place- their return and refund policies are so one sided, you have little to no flex in getting your money back. I hated the mattress they delivered and the contract I signed was confusing. 2 weeks to tell them I didn't like it and 30 days to swap it out. No refund. So I chose a new mattress, but I could not price compare because they make up their own model names. And I can return this mattress if I don't like. Bottom line- there are other retailers that give you more transparency and better pricing and return policies. The friendly sales people are not worth the liability of what you buy.

Amazing , thats all i can say really ! Was just stopping by to see what they had and ended up…read morewalking out with a gorgeous soft mattress and an adjustable base ! thank you to the 2 gentlemen Pablo & Tony , they were incredibly helpful and not pressuring , will be recommending !

Really good service and fast honest which are unfortunately is rare in the mattress business…read more We are very happy with our beds there are liked them a lot more for the price than other places. It's out of our way in Norwalk, we live in Ansonia, but we would definitely go there again. Hopefully we don't have to for a long, long time.

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

Emily helped me figure out what layer I needed to replace on our EOS mattress- I had been sleeping…read moreon the micro coils and it was really uncomfortable - she had me try 2 latex layers and I decided on the soft latex and it's been perfect, I am sleeping much better and not waking up with aches in my shoulder and hips, thank you! She also showed me various toppers and pillows we might consider in the future. The store is beautiful and customer service was excellent.

Wonderful experience! Wasn't happy with the mattress I chose once I slept on it, Courtney exchanged…read morefor another mattress after three months. Love my new mattress!

We have two mattresses from Norwalk Mattress Company that we purchased October 2006, the other…read moreabout 5 or 6 years earlier. They remain unexcelled after so many years. Our friends and relatives purchase commercial mattresses every 10 years or so, but we expect these Norwalk Mattress Company items to last our lifetime! Worth every penny in comfortable sleep for 2 decades or more to come.

Cant say enough about them! We lost touch for 20 years, then needed their help to gather evidence…read morefor a court case, they had our OLD receipt from 19 years ago, sent us a copy. That was tremendous! Amazing customer service!

Roxanna was so great helping me & my mom pick a mattress. Roxanna was able to assist my mom, while…read moresticking to my mom's budget and seemed very knowledgeable about the difference in their bed frames & mattresses. Also, this was a far better experience than the Mattress Firm in Greenwich.

I've been having ongoing back issues and my chiropractor recommended that I replace my bed. The…read morething is, we just moved to the east coast and I haven't been mattress shopping in 20 years. So reluctantly, I went to my closest Mattress Firm (late on a Friday night), because I hate being 'sold to'--and I was delightfully surprised at the wonderful service experience I had with Daniel Z. I had done some research online but wanted to test a bunch of mattresses, Daniel was wonderful at answering my questions, guiding me to try different options simply for comparison, and then letting me come to my own conclusion. I never felt "sold" to, instead, I felt like I was truly listened to--and that means everything to me as a customer. I left without purchasing anything (because I'm someone who needs time to reflect and think about things some more)--and then spent the next day going to 3 other Mattress Firm stores in the area, just to try different beds (as each store has slightly different inventory out on the floor). I finally made my decision on a mattress (and landed on a more expensive mattress than the one I had originally come in to buy)--but after having really bad experiences at each of the other stores (where one sales person literally would not stop talking, never listened, the other just kept trying to push the most expensive bed on the floor on me, etc.)--I drove an extra 15 miles out of my way just to return to this store, so that I could make my final purchase with Daniel. He had mentioned that he wouldn't be working today, but that Craig would be there--and wow, I had just as wonderful of an experience with Craig as I did with Daniel. Craig was incredibly kind, courteous and got me in and out of there in less than 30 minutes, without trying to upsell me a bunch of stuff I didn't need. I am so, so grateful to both Daniel and Craig for treating me the way I like to be treated as a customer--giving me space to think, not pushing too hard on anything, straightforward and honest, and incredibly efficient. I can't say enough wonderful things about this store! My mattress should arrive in a couple days and I'm so excited!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

Bought a mattress from David in August. One of the nicest people I've ever met and a true…read moreprofessional. Would not recommend buying a mattress from anyone else. Very appreciative of the help he gave us.

We went here after having an very negative experience at R&F Norwalk. The salesman was extremely…read morenice, and low pressure. That said, I do not like the mattress and when I called back about it they didn't want to hear about it. They have no time for you when you leave the store apparently. Sad, I thought it was going to be a good experience based on the demeanor of the salesman. Disappointed.

Maybe it's my age, maybe it's the fact that I'm a Social Worker and I understand life is almost…read morenever easy, but I'm giving Bob's such high marks because overall my experience in the OUTLET was way better than expected. I was looking for a sofa about 85" long for my new therapy office and another to replace a sofa&loveseat leather hand me down which was torn to pieces by my cats (don't buy leather if you have cats with claws). I'd been to Ramour & Flannagan, Home Sense, Home Goods, Macy's and a ridiculous amount of online stores but I kept going back to Bob's (4 times). 20 plus years ago i went to buy furniture in North Carolina (worth the trip if you're buying for multiple rooms) where I learned what to look for when buying furniture or at least what good furniture should look like and where to push and pull. I found R&F to be the worst and the other's to be fairly equal--ok, but expensive. Back in the day when I had kids I'd buy a new or used sofa every 2 to 3 years--it's all I could afford. Finally what I purchased in NC lasted 20 years through 2 children and one grand child! Most of Bob's furniture was fairly well made from what I could tell. The wood might not be real wood (I couldn't tell) but when I pushed on the outside ends of the sofa there was very little give which to me shows it will last longer. Anyway, I stumbled across DAVID when I asked some innocuous question and I stuck with him through the purchase. When you don't want GRAY it limits your choices but that was my steadfast rule. So I found two sofas and one matching chair that swiveled and rocked with delivery to two different rooms (one upstairs the other downstairs) all for UNDER $1,000. The things that went wrong were a price change on a sofa I had seen the day before for hundred's less and a Delivery glitch (came the next day). The prices in the outlet ranged from $20.00 for a corner section of a sectional sofa to just over $1,000 for a large nice looking sectional in good condition. Be sure to examine all your furniture before you leave. Don't forget to sit on it too! Here, David was great pulling it out for me so I could look all over because they mention there could be dents, scratches and tears, etc. The three pieces i purchased were all in excellent condition and arrived that way as well. As someone who worked in Community mental health for many years I would recommend to any non-profit looking to set up a room for adolescents in particular --you can probably furnish it for $250 or less. Happy Shopping!

Went into the outlet section of the store. Was going to purchase an item that I was told a price…read more Right when I was going to ring out his manager boss, Jeffrey walked up and changed the price. I do not recommend shopping here!