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    Futonland

    3.3 (144 reviews)
    Closed 11:00 am - 6:00 pm
    Updated over 3 months ago

    Futonland Photos

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    Reviews With Photos

    good quality bedroom set. Exceptional service, and great communication, Muhar was great.

    Ed Z.

    great customer service, best prices. delivered to Florida providing a white glove service.

    email stating that my warranty is expired.
    Kalon S.

    Purchased the Rockwell Black Walnut Queen Wall Hugger Futon Frame (KD) by Strata Furniture. Both this company's negligence & the manufacturer's stonewalling has been unbelievable !! FutonLand's CEO Eddie has no willingness to work towards a common ground, even knowing the extremity of my defective futon frame! As far as my customer experience goes with this company, Eddie and his employee Patrick have provided the worst customer service. With me disproving their lazy way to remedy the situation- by providing a replacement part & telling me to sell it or something thereafter. also, when questioning where the warranty with their manufacturer says this & that, they get in their feelings & state that they will ignore me. On multiple accounts I have been lied to. Last week, I had a conversation with Patrick where I asked for a common ground with a refund for the product, being the issues i've been having with this defective piece. He told that he would get back to me after speaking to his GM and he would provide me with an update. Days go by, no update once so ever. I had to email in order to get an update about their stance with this issue. It's been nothing but evading what I say. Patrick also told me a couple weeks ago that I would not be covered by their warranty, since it expired. He also claims he never said that as well, after I sent a demand letter a day after my warranty expired. (pictures attached show the issues with the bed frame, Patrick's lying about the warranty & the warranty information)

    Scratches on the headboard
    Edgar O.

    SCAMMERS - STAY AWAY FROM FUTONLAND I can't believe a company would go out of their way and LIE to their customers. I ordered furniture from these clowns on December and waited 5 months for it to arrive only to find out it was improperly packaged and was damaged! I agreed for a replacement, 5 more months later they arrived with a few scratches and when I reached out to customer support, Kelvin replied back basically calling me a LIAR! Stating that I caused the damages after the installation. Little did he know I actually took a picture of the signed delivery report with the comments! OOPS! Futonland is now refusing to give me a refund so I was forced to file a claim with my bank to get my money back. Kelvin from Futonland is a pathetic scammer and he should be fired!

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    2 months ago

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    3 months ago

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    Ed B.

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    7 months ago

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    Jessica N.

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    6 months ago

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    Jessica N.

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    4 months ago

    Service was great, pricing for the futon could better, as well as shipping. However, they are competitive with others.

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    Jessica N.

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    10 months ago

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    Jessica N.

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    6 months ago

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    7 months ago

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    1 year ago

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    Jessica N.

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    1 year ago

    Excellent service and delivery of a beautiful sofabed. Igor was particularly excellent to work with

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    Jessica N.

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    1 year ago

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    1 year ago

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    3 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    This company doesn't stand behind its products or customers. They wanted an outrageous fee for a home service visit.

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    4 years ago

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    4 years ago

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    7 years ago

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    Page 1 of 4

    Ask the Community - Futonland

    Review Highlights - Futonland

    The man I spoke with took lots of time to help me decide what futon was best for our old style folding frame.

    Mentioned in 43 reviews

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