For 30 plus years, our family has been sleeping on Otis Bed mattresses. After our local retailer closed and we needed a new mattress, we scoured the interwebs and found that the only locations that sold Otis Beds were on the coasts. We called Futonland, they ordered the mattress and it arrived in three days. It was amazing. The customer service person on the phone was so helpful and professional. It's as comforting as the heavenly new mattress to know people still care. Thank you, Futonland, for making sweet dreams come true. Written by an actual very happy customer. read more

My second purchase of a futon mattress & I should have purchased the recent mattress, which I eyed on several websites a long time ago. First mattress fro Futonland was satisfactory but it was all memory foam, as these mattress was new. It did last 10 years but had it for 12 years. Otis mattress, HALEY 110 is what I dreamed about for years. The depth (8-10 inches), is for real whereas I sit or lie down while I am way above as if I had a box spring underneath the futon frame. I don't need to struggle anymore off the futon. I can't even describe what it is like to sleep on it...!!! You can't any better than the best mattress for a bed itself. The firmness and depth is so powerful, while trying to fold the mattress onto frame, I thought the mattress was another model because I couldn't get it to fold. But I folded the side which was already folded in the box which made it easier, tried the other side again and both sides folded onto futon frame. I hope my description is understood. Kept mattress on floor for 48 hours, flipped on 24 hour time period, to let the mattress expand. On the folded side in the box, I had to place weighted laundry baskets and other items on two other sides for the mattress to completely touch the floor evenly. Mission accomplished. I purchased the mattress through email communication, instead of the in-store although I live in NY. The service online was excellent service, professional and last time I bought mattress in store, I noticed phone conversation & online service was a way for their business. So near or far - you can business with them and Futonland seems to be the only real store still in business for futon mattresses or frames, etc. read more

Do not trust these guys. I'm from Las Vegas and attempted to get a real nice futon with plush mattress and got nothing but the run around. So, after the courting phase and they took my $1800.00 they became absent. Like ghost in the void. For weeks no information. No phone call, no shipping label or tracking numbers available. Everytime I called it would be.. "we'll call you back, " and they never would. So, I filed a complaint and dispute with my bank. 3 card Monty style. If you put your trust in them. All I can say to you my friend is Good Luck. Because once someone shows you who they are, believe them. So, a little close to an hour now. Since I called Futonland and asked if they would expedite this matter on their end instead of my bank having to go through all of this. Mind you at first when I called and I mentioned my name, they hang the phone up on me. They did call back and said " process this, process that... Corporate this and corporate that" My salesman mentioned something was wrong with the arms, which is the reason why there had been no communication for weeks. I do not have the product and at this point nor do I want the product I had ordered. Refunding my $1,799.98 would be a great start. Beware of this company. Proceed With Caution. read more

futonland was so wonderful to work with. I was able to purchase exactly what I wanted and they held it until my new house was ready for delivery. The quality is undeniable. My guests will be very comfortable. Thank you, Futonland. read more

Delivery was on-time. Assembly was much longer (more than 6 hours) than suggested by sales person. Even worse, screws were missing and assembly instructions (in box vs video) were not consistent. A few of the non skid pads came off almost immediately. Having difficulty with the fit of the queen mattress on the frame when in the upright position. I tried calling twice. I left a message the second time - no response. read more

Service was great, pricing for the futon could better, as well as shipping. However, they are competitive with others.

Futonland your food presentation makes every dish look as good as it tastes. Their food was consistently good, to be fair. The cost is low yet the food quality remains high. Situated ideally with workers who go above and beyond. I'll stop in again when I'm in the vicinity. read more

The gentleman at Futonland was wonderful to work with. He helped me place the order and followed up all the way to delivery. The deliverymen were very professional. Everything went smoothly. I highly recommend Futonland and won't hesitate to purchase from them again. read more

Purchased the Rockwell Black Walnut Queen Wall Hugger Futon Frame (KD) by Strata Furniture. Both this company's negligence & the manufacturer's stonewalling has been unbelievable !! FutonLand's CEO Eddie has no willingness to work towards a common ground, even knowing the extremity of my defective futon frame! As far as my customer experience goes with this company, Eddie and his employee Patrick have provided the worst customer service. With me disproving their lazy way to remedy the situation- by providing a replacement part & telling me to sell it or something thereafter. also, when questioning where the warranty with their manufacturer says this & that, they get in their feelings & state that they will ignore me. On multiple accounts I have been lied to. Last week, I had a conversation with Patrick where I asked for a common ground with a refund for the product, being the issues i've been having with this defective piece. He told that he would get back to me after speaking to his GM and he would provide me with an update. Days go by, no update once so ever. I had to email in order to get an update about their stance with this issue. It's been nothing but evading what I say. Patrick also told me a couple weeks ago that I would not be covered by their warranty, since it expired. He also claims he never said that as well, after I sent a demand letter a day after my warranty expired. (pictures attached show the issues with the bed frame, Patrick's lying about the warranty & the warranty information) read more

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A comfortable sofa and a comfortable bed in one - that will last. The selection was terrific and the service equally top notch. They've allowed me to provide my own fabric for the futon cover. If you're into interior decor - that's essential. When the cover arrives and is put on the futon I can provide a photo. It wasn't my first time buying from Futonland - I highly recommend this store & their products. read more

excellent communication, prompt delivery, flawless assembly.We were happy to come to a physical store and try the futon, see the true colors of the frames available and choose the thickness and hardness of the mattress. Highly recommended. read more

Excellent service and delivery of a beautiful sofabed. Igor was particularly excellent to work with

good quality bedroom set. Exceptional service, and great communication, Muhar was great. read more

Futonland - Mattresses Near Me - New York, New York

great customer service, best prices. delivered to Florida providing a white glove service. read more

Futonland - Mattresses Near Me - New York, New York

Service was excellent. Damian in sales and Igor in shipping kept me updated. Sofas arrived within the time frame. Excellent value. Only reason it does not get 5 stars is because they had to ship them to the warehouse in NJ, and that took some time. I will buy from them again. read more

SCAMMERS - STAY AWAY FROM FUTONLAND I can't believe a company would go out of their way and LIE to their customers. I ordered furniture from these clowns on December and waited 5 months for it to arrive only to find out it was improperly packaged and was damaged! I agreed for a replacement, 5 more months later they arrived with a few scratches and when I reached out to customer support, Kelvin replied back basically calling me a LIAR! Stating that I caused the damages after the installation. Little did he know I actually took a picture of the signed delivery report with the comments! OOPS! Futonland is now refusing to give me a refund so I was forced to file a claim with my bank to get my money back. Kelvin from Futonland is a pathetic scammer and he should be fired! read more

Futonland - Scratches on the headboard - Mattresses Near Me - New York, New York

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Ordered QS 6" futon Parian and cotton firm and within 3 days received said item. was finally able to make use of it and found ourselves quite satisfied with the product and the service. Contine this formula for it works. Thank yo. read more

I am beyond happy with my recent furniture purchase at Futonland. It is hard to find affordable and yet beautiful and functional furniture and this was the only store that has offered us exactly that plus friendly staff!!! Thank You!!! as soon as we're ready to switch our kids room furniture we'll be back! read more

I bought $1230 bed from Futonland in March and unfortunately my experience has been terrible so far. The bed is defective (headboard does not attach to the frame), it was misassembled by their white-glove delivery and Futonland delivery left ~$700 floor damage (as quoted by my building specialist) in my brand new apartment floor while shoving instead of carrying the bed frame. They scheduled a floor specialist in April to fix my apartment's floor and I asked them to schedule this service after they pick-up the defective bed to prevent any further damage after the floor-fix. They picked up the defective bed, yet now they refuse to fix the damage they left in the floor, despite the earlier commitment they had in April to do so. I received rest of my furniture from Raymour & Flanigan as well as Wayfair and my experience with these two companies has been very smooth. read more

Futonland - Mattresses Near Me - New York, New York

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Excellent service and prices can't be beat. I had a great experience with FutonLand. I thought it was a big, anonymous business, but it's not! I received thoughtful, individual attention from the sales staff down to the delivery guys. Prices can't be beat - I tried. And they even recommended an affordable and great quality mattress to go with the bed I bought for my daughter. I would absolutely buy more furniture from them, a highly trustworthy company! read more

I was weary of ordering online based on previous reviews, but everything turned out great!! I had a specific nursery recliner in mind that was sold out almost everywhere. Futonland's website showed they had it in stock, so I called to verify. Tony was fantastic at helping me with the order and called the manufacturer to ensure the product was available. The recliner I wanted was only having 15 new pieces delivered, but I was able to ensure I received one of them. The order was delivered early, and Tony was fantastic at following up with me. read more

Perfect! Just what I needed and received it within the time i was told, Futonland kept me informed throughout the process. Sofa was beautiful and the color complimented my chairs. I would definitely recommend your site! read more

Placed an order only to find out 12 days later they didn't have the chairs. This is after multiple conversations with them..order confirmation call, shipping conversations. This company is unorganized and are in need of a new software system for inventory. What a joke. read more

This company doesn't stand behind its products or customers. They wanted an outrageous fee for a home service visit.

Horrible experience - received a reclining sectional that worked for 6 days! 3 months later and still not rectified. Futonland promised a replacement recliner in December and have not made good on it. We want a refund and them to pick up their defective product. We are filing a complaint with BBB and are prepared to take legal action. Enough is enough! read more

An extremely unpleasant group of people seemingly in charge. On my first visit, a woman who seemed very annoyed that I would enter an empty store and bother her. Then, when I returned to make a purchase, credit card in hand, I was asked for my address. Who has ever been asked for their address when making a credit card purchase in a store? As a victim of identify theft, I asked why this was necessary? I was told the order couldn't be placed without it. When I asked again how could this be possible, he said, "let me speak very slowly since you obviously have difficulty understanding things." read more

If you had fixed the order issue there would be no reason for me to write the bad review. In fact, I would display my appreciation for your great customer service in resolving the issue you in fact have cost me much discomfort. As well, if the offer was made you would have contacted me to do so. Again, display of your unsatisfactory service and ways in which you scam hard working clients trying to patronize your business. As I stated before you won't be in business much longer. Good day! read more

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This is a good option to go if you're looking for a futon or sofa. The UWS location is quite small and only has a few floor models to look at, but they also have bigger locations in Brooklyn and Newark. They charge $129 for white glove delivery which includes delivery and assembly. They also provide certificates of insurance if your building needs it. You can also pick a different mattress for your futon depending on your budget. read more

Their products are of the worst possible quality and their customer service is even worse. They don't respect their warranty policy and I would avoid this place at all costs. 1 star is a compliment. AVOID!!!! read more

Purchase of the product I was looking for was incredibly simple and they were VERY helpful. I asked for expedited shipping, and for a small fee, they were able to get it to me in only 5 business days!! I'm also overjoyed with the murphy bed I purchased, and the quality of it seems very good. I purchased the Cube Murphy Cabinet Bed Queen Stonewash. Thank you!! read more

Not happy with the service I received. Dishonest cancellation policy for a bed I ordered and attempted to cancel within 48 hours. Here is the policy: 'When you place an order, you will receive an email notification with the order details. It is your responsibility to verify the information and let us know about any discrepancies. You can notify us about any changes within 48 hours or before the order is confirmed. If you need to cancel your order, please fill out the cancellation request form. Any cancellations made after the order is confirmed or the 48-hour window has passed will follow our return policy.' I received an email asking to confirm shipping details and then I requested a cancellation within 48 hours and they moved the goal post on cancellation window due to the ambiguous 'or' used above. If I hadn't confirmed shipping details yet, I should be able to cancel. Cherry on top - they asked me to pay full shipping fee on the bed for an ancillary mirror I ordered. Not shopping here for my other items. read more

Products are listed on their website as available with no mentions of back orders or delays. Matthew, a member of their staff then called to let me know the item will be on delay and he was very insistent that the website said it wasn't in stock and to "not worry" he already checked the website and I should have seen that it was listed as not in stock. I pulled it up, this is a lie. I also checked similar products, nothing i saw says out of stock. I don't need to be gaslit by a Futon company who cons people into buying items by pretending they're in stock when, in reality, everything is ordered from the companies upon a customer's order. read more

We ordered custom foam for our sofa cushions. Nas was a big help making sure we measured right - and they were perfect! read more

Futonland - Custom foam for sofa - Mattresses Near Me - New York, New York

Horrible!!! Don't Do It! Twice I ordered a sofa and Twice it was delivered damaged! Still struggling to get my money back!!! They won't give their names on the phone. They take weeks to even come and get the first damaged sofa. Now ANOTHER DAMAGED SOFA!! REFUND PLEASE!!! Don't bother calling them, they WILL NOT HELP! Was just text msg "it would be taken care of" by Futonland Mgr. "Kelvin just called me and told me I won't get any refund at all until the delivery company can fit me into their schedule to come pick the Futonland Sofa back up. I have AirBnb guests arriving in 2 days. when is that? White Glove Service. I requested this service both times. Both times the person on the phone at Futonland said I would not be able to purchase White Glove Service to set up my couch, that it is not available for a sleeper sofa futon. Unbelievable. I'm 5'4" 117 lbs female, the futon weighs double me. This has NEVER happened with a furniture delivery before! read more

Dont waste your time or money with this company. I bought a futon cover that after 1 wash, had white blotches and the color badly faded. Only owned it for 1 month. WHen i purchased the futon, i also purchased a protection plan from Allstate through Futonland. Allstate told me to go through FL since the manufactures warrant would apply. I put a claim in with Futonland and they told me to pound sand and that i washed it wrong. My wife washed it and followed the instructions. The futon was $65 and they could see it was a recent purchase. She did not wash it with bleach and wash and washed it by itself since it is so large. For them to try to blame us is a disgrace. Again, shop elsewhere. They dont stick by their product, they dont communicate with customers well when there is an issue and the products the sell suck. By elsewhere. I did. read more

Futonland - Mattresses Near Me - New York, New York

have purchased a Dillon futon with 10 inch matress (over $1000) paying a premium for what was supposed to be a better matress than the standard one It did arrived yesterday I assembled the frame. Good quality. The problem is that the matress is just not fit for futon use, actually any use. It was supposed to be double foam and cotton ... well a rock is more soft and lighter The mattress won't bend at all We tried first placing the mattress on the futon in open position but the futon won't close to sofa position with the mattress on it. The mattress is so stiff and heavy that it would break the frame (3 adults to move the mattress and I am a big guy...) Then in 3 adults we tried to place the mattress into the frame on couch position , well the mattress just do not bend so we force the mattress into position but it won't stay... it is unusable So I sent some emails and called their customer service, after few hours a customer service rep called me back and treated me like a fool basically he stated that they know that mattress is not for futon use but they sell it anyway as package with the futon frame (as an upgrade!!!) he added that I should leave the futon open in bed position. So the purpose of a futon bed is to have it easy convertible from futon to bed and vice versa otherwise I would have bought a conventional bed. In addition I did explain that the matress is wrong anyways even independently from futon use it is unusable it is full of bumps and harder than a rock. It is defected but he did not want to listen saying the sale is final... So I requested to speak with a supervisor Waiting for the call ... Treated like a fool after having paid premium money in advance and got a defected product Very very bad customer service read more

Updated Review: My sofa was originally delivered on time by two delivery men, who were both polite and professional. After they left, I noticed some minor damage (to the interior storage area beneath the seat cushion). I emailed the company immediately to see if the damaged piece could be replaced, but didn't receive a reply. A week later, I tried again, with no luck. Frustrated, I posted a review online, and was quickly contacted by someone from Futonland (by phone), who told me that neither of my emails had gone through. (I have no idea why, but technology has been known to fail...) The salesperson arranged for the delivery of a brand new sofa. It arrived today - in perfect condition. Overall, I'm really happy with the sofa. It's very firm (which I like), it looks nice, and it was reasonably priced. read more

I was a little nervous buying from the Amsterdam Ave Futonland because I read a lot of pretty bad reviews. I had a great experience! I walked into the store, asked a million questions, sat on all the mattresses, and was happily assisted in building out all the options my own futon. Everyone I dealt with was friendly, helpful, and professional. I bought the futon right there in the store and it was delivered to my house in the same week with "White Glove delivery." They skillfully carried it in and put it together in about 30 minutes (took all the garbage with them too!). They even helped me put on a mattress protector that I had purchased separately. Futon looks great and is comfortable. My only complaint is that it's a little tricky to open with only one person, but I knew that going in. Overall, great experience! read more

My husband and I shopped online first getting an idea of styles etc. but, we need to see, touch, and feel before we will buy. The upper Westside location is small but Nas was very helpful and we picked out a nice solid oak frame. It was delivered when promised and set up for us by the delivery men. About two weeks into sleeping on it, my husband was continually having the sensation that he was rolling downhill and it was affecting his sleep. We looked at the frame and indeed the body supporting the mattress had a great deal of give on his side of the bed. We are alerted Customer Service to the situation and, At the request, emailed them pictures and videos of the problem. The turnaround and response time was a little long, I'm not gonna lie, but when they got back to us they said they were sending workmen to see if the problem could be fixed. We continued to pull our mattress onto the floor and sleep flat until the following week when the workmen arrived with their tools. We showed them the problem in the frame and they said to work. After about half an hour they asked us to come take a look and we demonstrated that the problem was still there and they agreed. Within half an hour after they left Nas rang us up and said that he was sending us a new body to go under the mattress. It is now three business days later and the workmen have just left after installing the new piece and it is 100% better now. Everyone we dealt with was courteous and professional and willing to help us. The turnaround and response times could have been better, but the problem has been solved to our satisfaction. Minor defects in materials cannot be predicted so this situation was no one's fault, but we are glad it is now taken care of. read more

Futonland - Our FUTONLAND sofa/bed - Mattresses Near Me - New York, New York

After a lot of online research and telephone discussion with Futonland, I bought a sofa. Subsequent emails confirmed my order and payment, and arranged shipping details. About 3 days later I received a call saying sorry but we made a mistake and cannot fulfill your order at the advertised and committed to price. Instead they requested I pay $971 (60%) more, although they offered free shipping! They subsequently offered a 15% discount, but when I pointed out to then another online store with a significantly lower price, they promised to do a price check, but I never heard from them again. Very unprofessional. read more